User attendance messages—paper jams and paper handling errors (2xx.xx)

Error

Sub

Description

Possible causes

Action

code

codes

 

 

 

 

 

 

 

 

 

 

 

235.

00

Paper reached the

Double feed separated in duplex.

Remove the two sheets

 

 

duplex exit sensor but

 

 

 

from the duplex option and

 

 

another sheet is still

 

 

 

see if the duplex fails again.

 

 

detected over the

 

 

 

Remove the sheets if it fails

 

 

doublefeed sensor.

 

 

 

again.

 

 

 

 

 

Run the duplex Feed 1 and

 

 

 

 

 

 

Feed 2 Tests to see if they

 

 

 

 

 

 

pass. See “Duplex Feed 1

 

 

 

 

 

 

and “Duplex Feed 2” on

 

 

 

 

 

 

page 3-12. If the tests fail

 

 

 

 

 

 

after several attempts,

 

 

 

 

 

 

replace the duplex option. If

 

 

 

 

 

 

the tests pass, retry to feed

 

 

 

 

 

 

from the printer through the

 

 

 

 

 

 

duplex option. If the problem

 

 

 

 

 

 

is still present, replace the

 

 

 

 

 

 

duplex option.

 

 

 

 

 

 

 

236

00

Paper did not leave the

Duplex jam access tray is not fully

Make sure the duplex jam

 

 

duplex exit sensor.

 

latched.

 

access tray is installed

 

 

 

Printer PTO not driving duplex feed

 

correctly

 

 

 

Make sure the power takeoff

 

 

 

 

rolls.

 

 

 

Duplex feed system not working

 

shaft and spring are

 

 

 

 

correctly installed and

 

 

 

 

correctly.

 

 

 

 

 

 

operating properly.

 

 

 

 

 

 

 

 

 

 

 

Try the duplex option again.

 

 

 

 

 

 

If it fails try another duplex

 

 

 

 

 

 

option, if available. If

 

 

 

 

 

 

another one is not available,

 

 

 

 

 

 

replace the duplex option.

 

 

 

 

 

 

 

237

.00

Paper did not reach the

Duplex jam access tray is not fully

Make sure the duplex jam

 

 

printer input sensor from

 

latched.

 

access tray is installed

 

 

the duplex unit.

Printer PTO not driving the duplex

 

correctly

 

 

 

Make sure the power takeoff

 

 

 

 

feed folls.Duplex feed system not

 

 

 

 

working correctly.

 

shaft and spring are

 

 

 

 

 

 

correctly installed and

 

 

 

 

 

 

operating properly.

 

 

 

 

 

Try the duplex option again.

 

 

 

 

 

 

If it fails try another duplex

 

 

 

 

 

 

option, if available. If

 

 

 

 

 

 

another one is not available,

 

 

 

 

 

 

replace the duplex option.

 

 

 

 

 

 

 

237

.07

Duplex paper jam. There

Duplex jam access tray is not fully

Make sure the duplex jam

 

 

may be other jams in the

 

latched.

 

access tray is installed

 

 

paper path.

Printer PTO not driving duplex feed

 

correctly

 

 

 

Make sure the power takeoff

 

 

 

 

rolls.

 

 

 

Duplex feed system not working

 

shaft and spring are

 

 

 

 

correctly installed and

 

 

 

 

correctly.

 

 

 

 

 

 

operating properly.

 

 

 

 

 

 

 

 

 

 

 

Try the duplex option again.

 

 

 

 

 

 

If it fails try another duplex

 

 

 

 

 

 

option, if available. If

 

 

 

 

 

 

another one is not available,

 

 

 

 

 

 

replace the duplex option.

 

 

 

 

 

 

 

2-68Service Manual

Page 104
Image 104
Toshiba e-STUDIO500P manual Pass. See Duplex Feed, Duplex Feed 2 on