23x and 24x jams | Toshiba e-STUDIO500P manual

23x and 24x jams

Paper jams in these areas can occur on the incline surface of a tray or across more than one tray. To clear these areas:

1.Open the printer paper tray, and remove any jammed media.

2.Open the duplex tray.

To remove the media, pull up.

3.Open any optional trays beginning at the top, and remove any jammed media.

Pull the print media either up or down. If it does not pull easily one way, try the other way.

3-36Service Manual

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Toshiba e-STUDIO500P manual 23x and 24x jams

Contents

Studio 500P United States Government Rights 12G9609 Table of contents Service checks Symptom tablesMessages and error codes Diagnostic aids Accessing service menus Diagnostics mode Configuration menu Config Menu Additional useful menu locations Handling ESD-sensitive parts -1 Adjustment procedures Removal procedures Connector locations and connections Connections Assembly 39 Kiosk-vertical and horizontal paper adapters Page Avis relatif à l’utilisation de laser Laser noticesLaser Declaração sobre Laser Avvertenze sui prodotti laserAvisos sobre el láser Laserinformatie Lasermeddelelse Laser-notis Laser-melding Japanese Laser Notice Korean Laser Notice Safety information Consignes de sécurité Informações de Segurança SicherheitshinweisePautas de Seguridad Informació de Seguretat Preface Definitions Eneral information Onfigured model Specifications ResolutionData streams Print speed and performance print speed Memory configuration Opti ons Duplex 500 page option 15.6 23.4 11 lb DimensionsDescription Height Width Depth Weight Printer Studio 500P Power requirements Electrical specificationsLow voltage model High voltage model Environment Acoustics Media s pecifications Xecutive Folio1 Tatement1 Universal2 ¾ E nvelope Nvelope Page Grain long 20 to 36 lb bond Paper characteristics WeightSelecting print media Paper Labels Storing print media Card stock Print area Tools requiredAvoiding jams Acronyms Diagnostic information Start Symptom tablesService errors 9xx.xx’s User status and attendance messages Understanding the printer operator panel MenuStop Navigation buttons Understanding the menus Power-On Self Test Post sequence 128MB 449MH High-capacity feeder 2000-sheet symptoms Symptom tablesBase printer symptoms Paper tray symptoms Duplex option symptomsEnvelope feeder symptoms Go to Input trays service check on Diagnostic information Messages and error codes Service error codes Go to 920.xx-Cold fuser Desired temperature Noisy thermistor signal During steady state Fuser not receiving AC power Service error codes Chickens for slope Noisy thermistor signal Service error codes Go to 922.xx-Cold fuser 922 Hot roll reached final Low wattage or incorrect lamp 922 Hot roll did not reach Low wattage or incorrect lamp 922 Hot roll took too long to Low wattage or incorrect lamp 922 Hot roll timed out Low wattage or incorrect lamp To reach desired Excessive load on the fuser Go to 923.xx-Hot fuser Go to 924.xx-Hot fuser Go to 925.xx-Hot fuser Go to Main fan on Go to Printhead service Go to Cartridge fan serviceGo to Toner sensor service Go to Main drive service Go toMain drive service See Low voltage powerBoard. See System board Inner shield removal on Go to 950.00 through Eprom mismatch failure on2-77. or go to Through 950.60 Eprom Cover removal on Upper front cover removalOn page 4-11 or Upper front Assembly removal on See Interconnect card Following system board, duplex Error Sub Display text Description/action Code User status displays Error Sub Primary message Description/action Code User attendance messages May be a poor connection or a hardware failure Go to StapleSmart finisher service check on StapleSmart finisher service check on Check on page 2-113 or Input trays service check on Following occurs Or reconnect it Button assembly service check on Actions may be taken Reset Standard USB Port Jobs may not be restored Formatted Scheduled Maintenance Go to Scheduled maintenance on User line 2 link messages Check device connection messagesUser message Explanation User status message Explanation Error Sub Description Possible causes Action Code Codes Input sensor serviceGo to Input sensor service Sensor Test input tray on Drive service check on Go to Cover closed switchCable service check on Go to Fuser exit sensor See Fuser assembly Sensor service check onTo Fuser exit sensor Removal on Not be functioning correctly Functioning properly. Go to 499,999 Diagnostic information Preserve data Assembly removal on Assembly removal on Turn media over to reduce Between 0 and 99,999 202 Is covering exit Assembly removal on Between 100,000 199,999 202 Is covering exit Assembly removal on Bounced. Fuser Assembly removal on Assembly removal on Assembly removal on Count between 400,000 499,999 202 Is covering the exit Assembly removal on Assembly removal on Assembly removal on Count is not available 202 Is covering the exit Jam displayed on Jam displays onOperator panel on Pass. See Duplex Feed Duplex Feed 2 on Continue selected Error Sub Description Possible causes Action Code Codes Roll assembly removal on Tray autocompensator pick Problems with excessive static electricity buildup Service checksBin mailbox service check Xx Paper Jam-Check Bin 1 displays Bin x is Full-message that bin x is full does not display Xx Service Error displays Ready-Binx Full displays and paper feeds into bin Xx Error code service check Main fan Xx Fan service checkCartridge fan service check Through 950.29 Eprom mismatch failure Panel board. See Operator panel board removal on Through 950.60 Eprom mismatch failure Model Board bar code Corresponds to P/N… Charge roll service check See System board and inner shield removal on Cover closed switch/cable service check Dead machine service checkSwitch status Pin number Cover open Cover closed Voltage on CN2-1 on the LVPS. The voltage should measure 23x.xx jam code Jam location Duplex option service checkDuplex paper jams Xx Jam displays on the operator panel Xx Jam displayed on operator panel Envelope feeder service check Error codes on Xx Service Error, envelopes fail to feed from the hopper Xx Paper Jam displays, envelope stops in feeder paper path Fuser service checks Xx-Cold fuser service checkRedrive assembly removal on Connector locations at Low voltage power supply on Lvps assembly. See Low voltage power supply removal on System board assembly. See System board and inner shieldFuser assembly. See Fuser assembly removal on LVPS. See Low voltage power supply removal on Xx-Cold fuser check Connector locations at Low voltage power supply removal onCover assembly.Fuser narrow media sensor removal on Board. See System board and inner shield removal on Xx-Hot fuser service checkCover assembly see Fuser narrow media sensor removal on Fuser assembly removal on page 4-26. If incorrect, replace Sensor removal on Fuser exit sensor service checkFuser exit and fuser narrow media sensor status chart Fuser narrow media sensor removal on Fuser narrow media sensor service checkFuser exit and fuser narrow media sensor status check Fuser solenoid service check Assembly. See Fuser assembly removal on High-capacity feeder input tray service check Capacity feeder option control board Paper out sensor flag Elevator moves in one direction only Paper size switch not selecting paper size that is selected Pin Color Paper size High-capacity output stacker service check Excessive noise or vibration High-capacity output stacker option Input sensor service check Input trays service checkXx Paper Jam Check Bin x, Post incomplete Optional 250-sheet and 500-sheet trays Tray x Empty displays when tray x has paper in the tray Printer does not recognize Tray x is installed Interconnect card service check Paper from Tray x does not reach the pass thru sensor Main drive service check Xx Paper Jam user No buttons work Operator panel service checkOne or more operator panel buttons fail Operator panel display Options service check Error Code 976.xx Network Card x x=Network card 1, 2, orError Code 977.xx Network Card Flash Memory Options Output bin sensor standard tray service check Standard Bin message Output expander service check Service Bin Xx Paper Jam-Check Bin x, Post incomplete Double feeding paper Paper feed service checkFailures occur mainly near the bottom of the stack of paper Paper size sensing service check Paper fails to feed from the multipurpose tray Paper activate springs and ITC switches Printer does not recognize the paper size selected Parallel port service check Print quality service checkPrint quality-all black Run the Parallel Wrap tests on Print quality-blank Print quality-random marks Print quality-blurred or fuzzy print Print quality-background Print quality-banding Print quality-black bands on outer edges Print quality-residual image Print quality-light print Print quality-toner on backside of printed Service error code Explanation Printhead service checkSignature button assembly service check Diagnostic information Page Diagnostic information System board service check Toner sensor service check Transfer roll service check Quality-background on Diagnostic aids Accessing service menusSee Diagnostics mode on page 3-2 for more See Configuration menu Config Menu on Available tests Diagnostics modeEntering Diagnostics mode See Disk Test/Clean on See Defaults onSee Engine Setting 1 through 4 on See Configuration ID on Exiting Diagnostics mode Quick Test Variable Description Value Direction of change Select Single or Continuous Input source testsPrint quality pages Prt Quality Pgs Dram Test Panel TestButton Test Cache Test Parallel Wrap tests Serial Wrap tests Quick Test duplex Top Margin duplex Sensor Test duplex Motor Test duplex Duplex Motor AA BB CC DD EE FF Duplex Feed Feed Tests input tray Sensor Test input tray Order sheets Output bins Are fed Feed Tests output binsFeed To All Bins Sensor Test standard output bin Sensor Test Output Expander Diverter Test Sensor Test high capacity output stackerSensor Tests 5-bin mailbox Diagnostic aids Base Sensor Test Quick Disk Test Disk Test/Clean Flash Test Defaults Engine Setting 1 through Model NameCount Perm Page Count permanent page count Edge to Edge Configuration IDParallel strobe adjustment Par x Strobe Adj EP Defaults Fuser Temperature Fuser TempGap Adjust Fuser Page Count Display Log Print Log Exit Diagnostics Clear Log Configuration menu Config Menu Entering Configuration MenuMaintenance page count Maint Cnt Value Available menus Maintenance page counter reset Reset Maint Cnt Print quality pages Prt Quality Pgs Download Emuls Demo Mode Panel MenusPpds Emulation Paper source Size sensing Factory Defaults Energy ConservePaper Prompts Env Prompts Additional useful menu locations Menu settings Printing menu settings Theory Autocompensator operation Option microcode Autoconnect cabling and connectorsDuplex Option Paper Jam 200/201 Paper Jam Check MP Feeder Paper Jam Check Env Feeder 23x and 24x jams 201 Paper Jam Remove Cartridge Page Paper Jam Open Rear Door 23x Paper Jam Open Duplex Rear Door Diagnostic aids Repair information Handling ESD-sensitive parts Adjustment procedures Fuser solenoid adjustmentGap adjustment Printhead assembly adjustment Step B Paper alignment assembly adjustmentStep a Covers removals Removal proceduresFuser wiper cover assembly removal Redrive cap cover removal Paper support removal Left door removal Redrive door Right cover removal Remove the redrive cap. SeeRedrive cap cover removal onPage Page Upper front cover removal Installation notes Upper front cover latch removal Upper front cover outer bezel removal Multipurpose feeder/lower front cover assembly removal Left cover handle holder removal Right cover handle holder removal Left and right frame extensions Remove the redrive assembly. See Redrive assembly removal on Pass thru plate Laser cover removal Page Bevel gear removal Installation Cartridge duct removal Developer drive assembly removal Developer drive coupler kit removal ESD cover removal Fuser assembly removal Installation notes Remove the fuser. See Fuser assembly removal on Fuser exit sensor removal Installation Spring replacement Fuser exit sensor flag and spring removalPage Remove the fuser assembly. See Fuser assembly removal on Fuser lamp removal Description Fuser Lamp 115 40X0122Fuser Lamp 220 40X0123 Fuser narrow media sensor removal Replacement Fuser narrow media flag and spring removal Page Fuser to Lvps AC cable removal Installation Page Fuser top cover removal Page Fuser transfer plate removal Gear release link removal High voltage power supply removal Page Inner paper deflector assembly removal Input sensor removal Integrated tray autocompensator assembly removal Page Integrated tray autocompensator pick roll assembly removal Installation Interconnect card assembly removal Low voltage power supply removal Page Main fan removal Main drive assembly removal Page Page MPF arm assembly removal Installation note MPF lower paper deflector MPF solenoid assembly removal MPF pick tire removalPage Page Installation note Operator panel board removal Remove the left door. See Left door removal on Operator panel buttons removalOuter shield removal Paper alignment assembly removal Page Paper bin full sensor flag removal Paper size sensing board removal Power takeoff shaft and spring removal Printhead removal Remove the laser cover. See Laser cover removal on Redrive assembly removal Signature button contact assembly removal System board and inner shield removal Transfer roll assembly removal Toner sensor removal Upper front cover hinge assembly removal BAB Upper paper deflector assembly removal USB board assembly removal 4061-xx0 Connector locations and connections Connections System board Connector Pin no Signal System board see System board on Narmedia Bldchall PSIZE2 Connector Pin no Signal static Autoconnect Fuser Board not a FRU Connectors Fuser Board Stacker board High-capacity output stacker boardHigh-capacity Pin High voltage power supply ConnectorCN no Signal Interconnect card Low voltage power supply Connector CN pin Signal Output expander control board Page Connector locations and connections Page Preventive maintenance Safety inspection guideLubrication specifications Scheduled maintenancePage Parts catalog How to use this parts catalog Model name Configuration Machine type Assembly 1 Covers Assembly 1 Covers Assembly 2 Frame Assembly 2 Frame Assembly 3 Frame Assembly 3 Frame Assembly 4 Frame Assembly 4 Frame Assembly 5 Printhead Assembly 5 Printhead Assembly 6 Paper feed-autocompensator Assembly 6 Paper feed-autocompensator Assembly 7 Paper feed-multipurpose feeder Assembly 7 Paper feed-multipurpose feeder Assembly 8 Paper feed-alignment Assembly 8 Paper feed-alignment 7-19 has been removed from This document intentionally Assembly 10 Integrated 500-sheet paper tray 10-1 Assembly 11 Drives-Main drive and developer drive 11-1 Assembly 12 Hot roll fuser 12-1 Assembly 13 Transfer/charging 13-1 Assembly 14 Electronics-power supplies 14-1 Page Assembly 15 Electronics-card assemblies Assembly 16 Electronics-shields 16-1 Assembly 17 Cabling diagrams Assembly 18 Cabling diagrams Assembly 19 Cabling diagrams 19-1 Assembly 20 Cabling diagrams 20-1 Assembly 21 Cabling diagrams Frame assembly with solenoid and cable 42S ervice Manual Assembly 24 Optional 500-sheet paper drawer Assembly 25 Optional 500-sheet paper tray Assembly 26 Duplex option 20G0888 Duplex assembly-500-sheet Assembly 27 Envelope feeder 48S ervice Manual Assembly 35 High-capacity feeder Assembly 35 High capacity feeder Assembly 36 High-capacity feeder 36-1 Assembly 37 High-capacity feeder Assembly 38 High-capacity feeder 64S ervice Manual Index Numerics Hardware Tests Fuser narrow media sensor flag and spring Buttons 2-106,4-67,7-3 description Page Page Page Page Part number index Redrive door assembly 250 sheet 000/010 Laser cable assemblyLaser printhead cable assembly Printhead assembly includes all cables Part number index Page Part number index Page Part number index Page 500P 4061 Wiring diagram