Toshiba e-STUDIO500P manual Diagnostic information Start, Symptom tables, Service errors 9xx.xx’s

2. Diagnostic information

Start

CAUTION: Remove the power cord from the printer or wall outlet before you connect or disconnect any cable or electronic board or assembly for personal safety and to prevent damage to the printer. Use the handholds on the side of the printer. Make sure your fingers are not under the printer when you lift or set the printer down.

Use the service error code, user status message, user error message, symptom table, service checks, and diagnostic aids in this chapter to determine the corrective action necessary to repair a malfunctioning printer. They will lead you to solutions or service checks, including use of various tests.

Symptom tables

If your machine completes the “Power-On Self Test (POST) sequence” on page 2-4without an error, and you have a symptom, go to “Symptom tables” on page 2-5. Locate your symptom, and take the appropriate action. The following tables are available:

•“Base printer symptoms” on page 2-5

•“High-capacity feeder (2000-sheet) symptoms” on page 2-5

•“Paper tray symptoms” on page 2-6

•“Duplex option symptoms” on page 2-6

•“Envelope feeder symptoms” on page 2-6

•“Output expander” on page 2-6

•“StapleSmart finisher” on page 2-7

Service errors (9xx.xx’s)

If a service error code appears while you are working on the machine, go to “Service error codes” on page 2-8, and take the indicated action for that error.

Service error codes are indicated by a three-digit error code followed by a period and additional numbers in the format XXX.YY. In most cases, five digits are shown.

User status and attendance messages

•User status messages provide the user with information on the current status of the printer. Ready displays on the first line of the display unless invoked, and then Power Saver displays. If a user status message is displayed, go to “User status displays” on page 2-31.

•User attendance messages are indicated by a two or three-digit error code that provides the user with information that explains a problem with a print cartridge, paper jam, option, port, and so on. If a user error message displays, go to “User attendance messages” on page 2-32and “User attendance messages—paper jams and paper handling errors (2xx.xx)” on page 2-44.

Additional information

•“Power-On Self Test (POST) sequence” on page 2-4

•“Understanding the printer operator panel” on page 2-2

•“Understanding the menus” on page 2-3

•“Diagnostics mode” on page 3-2

•“Configuration menu (CONFIG MENU)” on page 3-25

•“Theory” on page 3-31

•“Paper feed jams” on page 3-33

•“Parts catalog” on page 7-1

Diagnostic information 2-1