Studio 500P
 12G9609
United States Government Rights
 Table of contents
 Messages and error codes
Symptom tables
Service checks
 Accessing service menus Diagnostics mode
Diagnostic aids
 Additional useful menu locations
Configuration menu Config Menu
 Removal procedures
Handling ESD-sensitive parts -1 Adjustment procedures
 Connections
Connector locations and connections
 Assembly 39 Kiosk-vertical and horizontal paper adapters
Page
 Laser
Laser notices
Avis relatif à l’utilisation de laser
 Avisos sobre el láser
Avvertenze sui prodotti laser
Declaração sobre Laser
 Lasermeddelelse
Laserinformatie
 Laser-melding
Laser-notis
 Japanese Laser Notice
 Korean Laser Notice
 Consignes de sécurité
Safety information
 Pautas de Seguridad
Sicherheitshinweise
Informações de Segurança
 Informació de Seguretat
 Definitions
Preface
 Eneral information
 Onfigured model
 Resolution
Specifications
Data streams
Print speed and performance print speed
 Memory configuration
 Description Height Width Depth Weight Printer Studio 500P
Dimensions
Opti ons Duplex 500 page option 15.6 23.4 11 lb
 Electrical specifications
Power requirements
Low voltage model
High voltage model
 Acoustics
Environment
 Media s pecifications
 Xecutive Folio1 Tatement1 Universal2 ¾ E nvelope Nvelope
Page
 Grain long 20 to 36 lb bond
 Weight
Paper characteristics
Selecting print media
Paper
 Labels
 Card stock
Storing print media
 Avoiding jams
Tools required
Print area
 Acronyms
 Symptom tables
Diagnostic information Start
Service errors 9xx.xx’s
User status and attendance messages
 Menu
Understanding the printer operator panel
Stop
Navigation buttons
 Understanding the menus
 128MB 449MH
Power-On Self Test Post sequence
 Base printer symptoms
Symptom tables
High-capacity feeder 2000-sheet symptoms
 Duplex option symptoms
Paper tray symptoms
Envelope feeder symptoms
Go to Input trays service check on
 Diagnostic information
 Service error codes
Messages and error codes
 Go to 920.xx-Cold fuser
 Desired temperature Noisy thermistor signal
 During steady state Fuser not receiving AC power
 Service error codes
 Chickens for slope Noisy thermistor signal
 Service error codes
 Go to 922.xx-Cold fuser
 922 Hot roll reached final Low wattage or incorrect lamp
 922 Hot roll did not reach Low wattage or incorrect lamp
 922 Hot roll took too long to Low wattage or incorrect lamp
 922 Hot roll timed out Low wattage or incorrect lamp
 To reach desired Excessive load on the fuser
 Go to 924.xx-Hot fuser
Go to 923.xx-Hot fuser
 Go to 925.xx-Hot fuser
 Go to Main fan on
 Go to Toner sensor service
Go to Cartridge fan service
Go to Printhead service
 Go to Main drive service
 See Low voltage power
Go toMain drive service
Board. See System board
Inner shield removal on
 Eprom mismatch failure on
Go to 950.00 through
2-77. or go to
Through 950.60 Eprom
 On page 4-11 or Upper front
Upper front cover removal
Cover removal on
 See Interconnect card
Assembly removal on
 Following system board, duplex
 User status displays
Error Sub Display text Description/action Code
 User attendance messages
Error Sub Primary message Description/action Code
 May be a poor connection or a hardware failure
 StapleSmart finisher service check on
Go to StapleSmart finisher service check on
 Check on page 2-113 or Input trays service check on
 Following occurs
 Or reconnect it
 Button assembly service check on
 Actions may be taken
 Reset Standard USB Port
 Jobs may not be restored
 Go to Scheduled maintenance on
Formatted Scheduled Maintenance
 Check device connection messages
User line 2 link messages
User message Explanation
User status message Explanation
 Input sensor service
Error Sub Description Possible causes Action Code Codes
Go to Input sensor service
Sensor Test input tray on
 Go to Cover closed switch
Drive service check on
Cable service check on
Go to Fuser exit sensor
 Sensor service check on
See Fuser assembly
To Fuser exit sensor
Removal on
 Not be functioning correctly
 Functioning properly. Go to
 499,999 Diagnostic information
 Preserve data
 Assembly removal on
 Assembly removal on
 Turn media over to reduce
 Between 0 and 99,999 202 Is covering exit
 Assembly removal on
 Between 100,000 199,999 202 Is covering exit
 Assembly removal on
 Bounced. Fuser
 Assembly removal on
 Assembly removal on
 Assembly removal on
 Count between 400,000 499,999 202 Is covering the exit
 Assembly removal on
 Assembly removal on
 Assembly removal on
 Count is not available 202 Is covering the exit
 Operator panel on
Jam displays on
Jam displayed on
 Duplex Feed 2 on
Pass. See Duplex Feed
 Continue selected
 Error Sub Description Possible causes Action Code Codes
 Tray autocompensator pick
Roll assembly removal on
 Bin mailbox service check
Service checks
Problems with excessive static electricity buildup
 Bin x is Full-message that bin x is full does not display
Xx Paper Jam-Check Bin 1 displays
 Ready-Binx Full displays and paper feeds into bin
Xx Service Error displays
 Xx Error code service check
 Cartridge fan service check
Xx Fan service check
Main fan
 Panel board. See Operator panel board removal on
Through 950.29 Eprom mismatch failure
 Model Board bar code Corresponds to P/N…
Through 950.60 Eprom mismatch failure
 See System board and inner shield removal on
Charge roll service check
 Dead machine service check
Cover closed switch/cable service check
Switch status
Pin number Cover open Cover closed
 Voltage on CN2-1 on the LVPS. The voltage should measure
 Duplex paper jams
Duplex option service check
23x.xx jam code Jam location
 Xx Jam displayed on operator panel
Xx Jam displays on the operator panel
 Error codes on
Envelope feeder service check
 Xx Service Error, envelopes fail to feed from the hopper
 Xx Paper Jam displays, envelope stops in feeder paper path
 Xx-Cold fuser service check
Fuser service checks
Redrive assembly removal on
Connector locations at Low voltage power supply on
 System board assembly. See System board and inner shield
Lvps assembly. See Low voltage power supply removal on
Fuser assembly. See Fuser assembly removal on
LVPS. See Low voltage power supply removal on
 Cover assembly.Fuser narrow media sensor removal on
Connector locations at Low voltage power supply removal on
Xx-Cold fuser check
 Cover assembly see Fuser narrow media sensor removal on
Xx-Hot fuser service check
Board. See System board and inner shield removal on
 Fuser assembly removal on page 4-26. If incorrect, replace
 Fuser exit and fuser narrow media sensor status chart
Fuser exit sensor service check
Sensor removal on
 Fuser exit and fuser narrow media sensor status check
Fuser narrow media sensor service check
Fuser narrow media sensor removal on
 Assembly. See Fuser assembly removal on
Fuser solenoid service check
 High-capacity feeder input tray service check
 Capacity feeder option control board
 Paper out sensor flag
 Elevator moves in one direction only
 Pin Color Paper size
Paper size switch not selecting paper size that is selected
 Excessive noise or vibration
High-capacity output stacker service check
 High-capacity output stacker option
 Input trays service check
Input sensor service check
Xx Paper Jam Check Bin x, Post incomplete
Optional 250-sheet and 500-sheet trays
 Printer does not recognize Tray x is installed
Tray x Empty displays when tray x has paper in the tray
 Paper from Tray x does not reach the pass thru sensor
Interconnect card service check
 Xx Paper Jam user
Main drive service check
 One or more operator panel buttons fail
Operator panel service check
No buttons work
 Operator panel display
 Error Code 976.xx Network Card x x=Network card 1, 2, or
Options service check
Error Code 977.xx Network Card
Flash Memory Options
 Standard Bin message
Output bin sensor standard tray service check
 Output expander service check
 Xx Paper Jam-Check Bin x, Post incomplete
Service Bin
 Failures occur mainly near the bottom of the stack of paper
Paper feed service check
Double feeding paper
 Paper fails to feed from the multipurpose tray
Paper size sensing service check
 Paper activate springs and ITC switches
 Printer does not recognize the paper size selected
 Print quality service check
Parallel port service check
Print quality-all black
Run the Parallel Wrap tests on
 Print quality-random marks
Print quality-blank
 Print quality-background
Print quality-blurred or fuzzy print
 Print quality-banding
 Print quality-residual image
Print quality-black bands on outer edges
 Print quality-toner on backside of printed
Print quality-light print
 Signature button assembly service check
Printhead service check
Service error code Explanation
 Diagnostic information
Page
 Diagnostic information
 System board service check
 Toner sensor service check
 Quality-background on
Transfer roll service check
 Accessing service menus
Diagnostic aids
See Diagnostics mode on page 3-2 for more
See Configuration menu Config Menu on
 Entering Diagnostics mode
Diagnostics mode
Available tests
 See Defaults on
See Disk Test/Clean on
See Engine Setting 1 through 4 on
See Configuration ID on
 Exiting Diagnostics mode
 Variable Description Value Direction of change
Quick Test
 Print quality pages Prt Quality Pgs
Input source tests
Select Single or Continuous
 Button Test
Panel Test
Dram Test
 Parallel Wrap tests
Cache Test
 Quick Test duplex
Serial Wrap tests
 Sensor Test duplex
Top Margin duplex
 Duplex Motor AA BB CC DD EE FF
Motor Test duplex
 Duplex Feed
 Sensor Test input tray
Feed Tests input tray
 Feed To All Bins
Feed Tests output bins
Order sheets Output bins Are fed
 Sensor Test Output Expander
Sensor Test standard output bin
 Sensor Tests 5-bin mailbox
Sensor Test high capacity output stacker
Diverter Test
 Diagnostic aids
 Quick Disk Test
Base Sensor Test
 Flash Test
Disk Test/Clean
 Engine Setting 1 through Model Name
Defaults
Count
Perm Page Count permanent page count
 Parallel strobe adjustment Par x Strobe Adj
Configuration ID
Edge to Edge
 Fuser Temperature Fuser Temp
EP Defaults
Gap Adjust
Fuser Page Count
 Print Log
Display Log
 Clear Log
Exit Diagnostics
 Entering Configuration Menu
Configuration menu Config Menu
Maintenance page count Maint Cnt Value
Available menus
 Print quality pages Prt Quality Pgs
Maintenance page counter reset Reset Maint Cnt
 Panel Menus
Download Emuls Demo Mode
Ppds Emulation
Paper source Size sensing
 Energy Conserve
Factory Defaults
Paper Prompts
Env Prompts
 Additional useful menu locations
 Printing menu settings
Menu settings
 Autocompensator operation
Theory
 Duplex Option
Autoconnect cabling and connectors
Option microcode
 Paper Jam 200/201
 Paper Jam Check MP Feeder
 Paper Jam Check Env Feeder
 23x and 24x jams
 201 Paper Jam Remove Cartridge
Page
 Paper Jam Open Rear Door
 23x Paper Jam Open Duplex Rear Door
 Diagnostic aids
 Repair information Handling ESD-sensitive parts
 Fuser solenoid adjustment
Adjustment procedures
Gap adjustment
Printhead assembly adjustment
 Step a
Paper alignment assembly adjustment
Step B
 Fuser wiper cover assembly removal
Removal procedures
Covers removals
 Paper support removal
Redrive cap cover removal
 Left door removal
 Redrive door
 Remove the redrive cap. SeeRedrive cap cover removal on
Right cover removal
Page
Page
 Upper front cover removal
 Installation notes
 Upper front cover latch removal
 Upper front cover outer bezel removal
 Multipurpose feeder/lower front cover assembly removal
 Right cover handle holder removal
Left cover handle holder removal
 Left and right frame extensions
 Pass thru plate
Remove the redrive assembly. See Redrive assembly removal on
 Laser cover removal
Page
 Bevel gear removal
 Installation
 Cartridge duct removal
 Developer drive assembly removal
 ESD cover removal
Developer drive coupler kit removal
 Fuser assembly removal
 Installation notes
 Fuser exit sensor removal
Remove the fuser. See Fuser assembly removal on
 Installation
 Fuser exit sensor flag and spring removal
Spring replacement
Page
 Fuser lamp removal
Remove the fuser assembly. See Fuser assembly removal on
 40X0122
Description Fuser Lamp 115
Fuser Lamp 220
40X0123
 Fuser narrow media sensor removal
 Replacement
 Fuser narrow media flag and spring removal
Page
 Fuser to Lvps AC cable removal
 Installation
Page
 Fuser top cover removal
Page
 Fuser transfer plate removal
 Gear release link removal
 High voltage power supply removal
Page
 Inner paper deflector assembly removal
 Input sensor removal
 Integrated tray autocompensator assembly removal
Page
 Integrated tray autocompensator pick roll assembly removal
 Installation
 Interconnect card assembly removal
 Low voltage power supply removal
Page
 Main fan removal
 Main drive assembly removal
Page
Page
 MPF arm assembly removal
 MPF lower paper deflector
Installation note
 MPF pick tire removal
MPF solenoid assembly removal
Page
Page
 Installation note
 Operator panel board removal
 Outer shield removal
Operator panel buttons removal
Remove the left door. See Left door removal on
 Paper alignment assembly removal
Page
 Paper bin full sensor flag removal
 Paper size sensing board removal
 Power takeoff shaft and spring removal
 Remove the laser cover. See Laser cover removal on
Printhead removal
 Redrive assembly removal
 Signature button contact assembly removal
 System board and inner shield removal
 Toner sensor removal
Transfer roll assembly removal
 BAB
Upper front cover hinge assembly removal
 Upper paper deflector assembly removal
 4061-xx0
USB board assembly removal
 System board
Connector locations and connections Connections
 System board see System board on
Connector Pin no Signal
 Narmedia
 Bldchall
 PSIZE2
 Autoconnect
Connector Pin no Signal static
 Fuser Board
Fuser Board not a FRU Connectors
 High-capacity Pin
High-capacity output stacker board
Stacker board
 Connector
High voltage power supply
CN no Signal
Interconnect card
 Connector CN pin Signal
Low voltage power supply
 Output expander control board
Page
 Connector locations and connections
Page
 Safety inspection guide
Preventive maintenance
Lubrication specifications
Scheduled maintenance
Page
 Model name Configuration Machine type
Parts catalog How to use this parts catalog
 Assembly 1 Covers
 Assembly 1 Covers
 Assembly 2 Frame
 Assembly 2 Frame
 Assembly 3 Frame
 Assembly 3 Frame
 Assembly 4 Frame
 Assembly 4 Frame
 Assembly 5 Printhead
 Assembly 5 Printhead
 Assembly 6 Paper feed-autocompensator
 Assembly 6 Paper feed-autocompensator
 Assembly 7 Paper feed-multipurpose feeder
 Assembly 7 Paper feed-multipurpose feeder
 Assembly 8 Paper feed-alignment
 Assembly 8 Paper feed-alignment
 7-19 has been removed from This document intentionally
 Assembly 10 Integrated 500-sheet paper tray
 10-1
 Assembly 11 Drives-Main drive and developer drive
 11-1
 Assembly 12 Hot roll fuser
 12-1
 Assembly 13 Transfer/charging
 13-1
 Assembly 14 Electronics-power supplies
 14-1
Page
 Assembly 15 Electronics-card assemblies
 Assembly 16 Electronics-shields
 16-1
 Assembly 17 Cabling diagrams
 Assembly 18 Cabling diagrams
 Assembly 19 Cabling diagrams
 19-1
 Assembly 20 Cabling diagrams
 20-1
 Assembly 21 Cabling diagrams
 Frame assembly with solenoid and cable
 42S ervice Manual
 Assembly 24 Optional 500-sheet paper drawer
 Assembly 25 Optional 500-sheet paper tray
 20G0888 Duplex assembly-500-sheet
Assembly 26 Duplex option
 Assembly 27 Envelope feeder
 48S ervice Manual
 Assembly 35 High-capacity feeder
 Assembly 35 High capacity feeder
 Assembly 36 High-capacity feeder
 36-1
 Assembly 37 High-capacity feeder
 Assembly 38 High-capacity feeder
 64S ervice Manual
 Numerics
Index
 Hardware Tests
 Fuser narrow media sensor flag and spring
 Buttons 2-106,4-67,7-3 description
Page
Page
Page
Page
 Part number index
 Laser cable assembly
Redrive door assembly 250 sheet 000/010
Laser printhead cable assembly
Printhead assembly includes all cables
 Part number index
Page
 Part number index
Page
 Part number index
Page
 500P 4061 Wiring diagram