3Com WX4400 3CRWX440095A, WXR100 3CRWXR10095A Capturing System, Sending it to, Technical Support

Capturing System Information and Sending it to Technical Support 645

Capturing System	If you need help from 3Com Technical Support to diagnose a system
Information and	problem, you can make troubleshooting the problem easier by providing
Sending it to	the following:
Technical Support	„ display tech-support output
	„	Core files
	„	Debug messages
	„ Description of the symptoms and network conditions when the
		problem occurred
	The following sections show how to gather system information and send
	it to TAC.
The display	The display tech-supportcommand combines a group of display
tech-support	commands to provide an in-depth snapshot of the status of the WX
Command	switch. The output displays details about the system image and
	configuration used after the last reboot, the version, ports, AAA settings,
	and other configuration values, and the last 100 log messages.

To save the output in a file to send to 3Com, use the following syntax: display tech-support [file [subdirname/]filename]

The following command saves the output in a file named fortechsupport and copies the file to a TFTP server.

WX1200# display tech-support file fortechsupport success: results saved to fortechsupport.gz

WX1200# copy fortechsupport.gz tftp://192.168.0.233/fortechsupport.gz success: sent 8259 bytes in 0.246 seconds [ 33573 bytes/sec]

success: copy complete.