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Avaya CPSEE_TSP500 manual

Models: CPSEE_TSP500

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Chapter 1 Overview

Introduction to the CPSEE_TSP500

The CPSEE_TSP500 Call Processing System combines predictive dialing with voice recognition techniques and information processing. The CPSEE_TSP500 currently supports 1152 ports domestically and 1200 ports internationally, and can be delivered in various configurations

The TSP 500 can support multiple inbound and outbound campaigns up to ninety-six in total, depending on the adjunct, the actual usable number may be less. Currently CPSEE_TSP500 supports forty campaigns and Gateway can support up to sixty campaigns.

The CPSEE_TSP500 distinguishes between busy signals, ring no answers, number unobtainable tones, fax/modems, disconnects, human voice, and recorded announcements (answering machines).

Page 1-4	Version 4.0	CPSEE_TSP500 User Guide
	This document is confidential and proprietary to SER Solutions and is not for external use.

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Avaya CPSEE_TSP500 manual

Contents

CPSEETSP500 Copyright TrademarksWarranties Compliance with Laws and RegulationsTable of Contents Features and Enhancements Admin Terminal Commands Trunk Spans and Dialing Rules TSP Configuration Tool Intrusion Tone TSP Lights 10-111-1 12-5Overview Introduction to This Guide Document Conventions Icon DescriptionIntroduction to the CPSEETSP500 CPSTSP500 System and Upgrades System Capacity CPSTSP500 Telephony Cards TSP500 Telephony CardsModel Name Description T1Systems TSP System Connections Monitor and Keyboard ConnectionsAgent Telephone Connections Inbound Digital StationTSP User Procedures Shutting Down The CPSEETSP500 Rebooting the CPSEETSP500 To Exit the AdminTerminal From the TSP500 Admin terminal Type quitStarting and Stopping The CPSEETSP500 Starting The TSP From The menuAuto Booting the TSP Activating Auto BootingDisable Auto Booting Setting the Time/Date on the TSP Hwclock --set --date=2/20/03 182400 --utcStarting/Configuring TSP500 Logging Into TSP Press Enter. The Cpsee TSP copyright and Main Menu appearsMain Menu QuitActivating the CPSEETSP500 Admin Terminal TSP Configuration Menu Accessing the Dialing RulesRed Hat Linux VI Commands Command DescriptionModifying the Isdn Configuration Dialing Rules File ItemEditing the Isdn Configuration Isdn OptionsOption Description Subscreens of the Isdn Configurations Default = 2 T1 Default = 3 E1 Isdn Configuration Transfer Mode11. Isdn Configuration Network Signaling Behavior 15. Isdn Configuration Origination Number Type View Isdn Configurations Consult carrier for calling name and proper configurationConfiguring the Syslog Reset Isdn ConfigurationTspLogger configuration elements Element DescriptionSystem Tools are for monitoring T1/E1 signaling Select System ToolsSyslog Viewers CAS Signals AgTrace3073BoardInfo Isdn Trace View Trace FileView the Trunks File Trunk ProtocolTrunk Span Protocols Trunk Type Trunk Board NumberTrunk Variant Variant field indicates the network protocol variantWrite Configuration to Archive Trunk Wait for First DigitTrunk Wait for Digit Page Features and Enhancements Introduction Restarting Protocols ExamplesGraceful Campaign Close Integrated Recording Feature See Also Integrated Recording onAgentless Campaign Feature Transferring a Call off of the TSPExample Text-To-Speech TTS Messages Feature Caller ID Name Feature ExampleFeatures and Enhancements Collect Dtmf Digits Feature Personnel Ring Back Feature ConfigurationFeatures and Enhancements Trunk Features and Enhancements New Trunk Utilization files FeatureNew TUT FIles Example grep TrunkBound *.txtTrunk Bound Alerts Sent to the SysLogger Billing Codes Feature User Data Features and Enhancements Sending User Data over Isdn FeatureSupport for Isdn protocol DMS250 Feature New Country Feature Support for India has been added to the TSPMonitoring Features and Enhancements Silent Coaching FeatureType load all at the AdminTerminal RulesClient Monitoring for Outbound Remote Stations-Feature Client Monitoring for Conferences -EnhancementRestricted Monitors Enhancement Bad Example Good ExampleLoad misc or load all Decibel Level Adjustment Feature Dialing Features and Enhancements Unrestricted Manual Dial FeatureRedials of Incompletes Feature Digital Station Dials EnhancementExample Detecting Beeps on Answering Machines Feature Answering Machine EnhancementsAnswering Machine Detection Parameters Enhance- ment New Keywords valuesKeyword Default Admin Description Terminal AnsmsilenceNew Commands New Dumb Terminal Commands FeatureLoad misc RULE0-4Page Admin Terminal Commands Admin Terminal Commands List of Commands BUGFollowing is description of the above items Bug TracesCall CaptureDisplays the Isdn parameters defined for the specified span Capturetnum CapturetrkaudCause CfigCMD ConfConns Disable CrateDial Enable Fhang HelpInstall Htrunk htInbound inb Install Flags IpstatsLicense lic LinkpLloop LoadThis command will turn Music-On-Holdon or off LOGMusic Installing Music-On-Hold Examples of the Music CommandUsr/home/cpstsp/sps01/pmt Testing Music On Hold Options optFollowing is a list of options that can be set Option Flags #123# Key = Use #123# as the key = Use \*123\* as the keyPark PlayPoisson Poisson DistributionsSymbol Meaning Poisson syntaxBeepTimer PrepQcheck qc BeepQueueCampBusy CampCloseCampIdle CardExcessDspIdle EventQueExcess InbBusyTdisabled SpyAvailSpyBad SpyInuseQmsg qm 11 Qport Command Exit the AdminTerminalQport qp QuitRecording Required = Move File 1 = ConcatenateRecord 1 Minute Snippets Use Closing ThreadsRecstate Record rec RloopShook RecControlCntShow sho Show boardShow camp 12 show boardShow cause Example show camp -aDisplays Campaign related information plus algorithm stats 14 show camp -aShow cmon Show dspShow dstation 16 show dspShow errors Displays various error counts, and some statistics18 show errors 17 show dstationShow group Show monidsShow ports Displays the Trunk Numbers assigned to each Trunk GroupShow stat Show switch 21 show switchShow trunks 20 show statShow util 22 show trunksOptions can be used to rotate through the previous 24 hours 23 show utilSilencedb SilencetimeSimcamp SiminSlots sl Slots Screen24 Slots Command SpanSreset 25 Span CommandSpstuff sp Status st26 Status Command SyslogTline Treset Resets call control information for the specified trunkTonetime TplayDisplays a variety of configuration information 28 ConfigurationVersion 27 Trunk Trace StuffVoiceleakage VoicelengthVoicenoise VoiceratioVoicetime VparmsTrunk Spans and Dialing Rules Common Configuration directory Common DirectoryFile Description Directory Trunks.cnf Tsp.cnf Dialing Rules Building Dialing Rules Tutorial Key Words of Dialing RulesAnsmusetone AreacodedigitsWait for a period of silence before playing the message Autolog CallingnumberClockmaster ClockpollDefaultbilling Defaultbilling keywordDial String Control Characters Character DescriptionDevicesperthread ExamplesDisabledtrunks DialeddigitsaniDisplayietag DownloadboardsIntrusiontone IvrtrunksLOCALAREACODE00 LOCALAREACODE01 through LOCALAREACODE31Localwatt LocnameLongwatt MaxlogsizeMonitoronly MonitorassignNaizero NumstationsNumtrunks OutbounddigitaltrunksPamdmethod ReceiveportRnaextendtime RULE0 through RULE4Spylist ThirdpartyTonefreq Dialing Rules Special CharactersTonerange TonetimeTossedmessages TrunkchecktimeTrunkidletime UsesilentcoachingVoiceansmlength Voiceansmmlength VoiceleakagetimeVoicenoiselevel VoicesilencelevelWaitforsupervision TSP Configuration Tool Configuration Tool Overview Using the Configuration Tool RequirementsAudience Text ConventionsConfiguration Files NMS Directory StructureTSP Configuration Directory Structure Required to modify the configuration of a systemTrunks.cnf Tsp.cnfTrunk Protocol Selection and Storage Information Isdn Protocol VariantsCAS Protocols Printed Name T1 or E1 Protocol NameLine Codes Framing TypesT1 and E1 Line Codes Framing TypeCard Type Selection TSP500 Card TypesConfiguring the System Accessing Configuration ToolConfigurator Menu This is the main menu for the configuration toolInitialize Configuration BoardsSelect the country where this system will be installed Trunk Information If a 6565 this is what you will seeStation Information Edit/View Configuration Encore and Conferencing InformationCard Information TSP Configuration Tool Displaying the Configuration Saving a Configuration Displaying Card LayoutInitialize Configuration Option Download Configuration Restore ConfigurationTSP Configuration Tool Sample T1 Configuration Initialization Trunk InformationStation Information Encore and Conferencing Information TSP Configuration Tool TSP Configuration Tool TSP Configuration Tool Sample T1 Configuration Modification TSP Configuration Tool TSP Configuration Tool TSP Configuration Tool TSP Configuration Tool TSP Configuration Tool Sample E1 Configuration Initialization Trunk Information Station Information Network Trunks TSP Configuration Tool TSP Configuration Tool TSP Configuration Tool Page TSPLogger Centralized logging feature of the CPSEETSP500 OverviewTspLogger RloggerDescription Configuration SysloghostSyslogport SysloghostSyslogname Syslogname Omaha TSPSyslog Viewers TSP Control TSPLogger Events Call Manger or Gateway has connected to the TSPTSP Name T1/E1 span xx is Down Linux was rebooted or powered up Linux is shutting down. possible reboot or shutdown issuedTspRelay Supported Key WordsStarting the TspRelay Following three key words are supportedErrors RloggerFor a Call Manager running Linux, it would be Page Intrusion Tone Intrusion Tone Implementing Intrusion Tone IntrusionUsing Intrusion Tone TSP Lights This section includes the following TSP Light DisplayTSP Light Display Color of trunk and station lightsHealth of associated spans Color MeaningAccessing Text-To-Speech Accessing Text-To-Speech Messages Mounting the External Drive If /home/tts is listed, do the followingOtherwise proceed to the next step Mount the external drive Page Integrated Recording See Also Integrated Recording Feature on Files modified during installation Components of Integrated RecordingRAM Disk Recording ServerDisk Monitor Daemon Recording Resource ManagerAppendix 12 Integrated Recording Integrated Recording Operation Appendix 12 Integrated Recording Page Appendix a Troubleshooting Common Questions Common Questions on Caller ID CPSEETSP500 Hard Drive Diagnostic Login to rootInstructions Type ide-smart /dev/hdaCPSEETSP500 now logs when a socket connection closes Example Enhanced Logging for Socket ConnectionsPage Index Enable Qcheck TONETIME1