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Avaya CPSEE_TSP500 manual Features and Enhancements

Models: CPSEE_TSP500

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Chapter 4 Features and Enhancements

This section includes a list of features and enhancements and their descriptions. It includes the following:

•Introduction

•Restarting Protocols

•Integrated Recording Feature

•Agentless Campaign - Feature

•Text-To-Speech (TTS) Messages - Feature

•Caller ID Name - Feature

•Collect DTMF Digits - Feature

•Personnel Ring Back - Feature

•Trunk Features and Enhancements

•Billing Codes - Feature

•User Data Features and Enhancements

•New Country - Feature

•Monitoring Features and Enhancements

•Dialing Features and Enhancements

•Answering Machine Enhancements

•New Commands

CPSEE_TSP500 User Guide	Version 4.0	Page 4-1
This document is confidential and proprietary to SER Solutions and is not for external use.

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Avaya CPSEE_TSP500 manual Features and Enhancements

Contents

CPSEETSP500 Compliance with Laws and Regulations CopyrightTrademarks WarrantiesTable of Contents Features and Enhancements Admin Terminal Commands Trunk Spans and Dialing Rules TSP Configuration Tool 12-5 Intrusion ToneTSP Lights 10-1 11-1Overview Introduction to This Guide Icon Description Document ConventionsIntroduction to the CPSEETSP500 CPSTSP500 System and Upgrades System Capacity TSP500 Telephony Cards CPSTSP500 Telephony CardsModel Name Description T1Systems Inbound Digital Station TSP System ConnectionsMonitor and Keyboard Connections Agent Telephone ConnectionsTSP User Procedures Shutting Down The CPSEETSP500 Rebooting the CPSEETSP500 Starting The TSP From The menu To Exit the AdminTerminalFrom the TSP500 Admin terminal Type quit Starting and Stopping The CPSEETSP500Activating Auto Booting Auto Booting the TSPDisable Auto Booting Hwclock --set --date=2/20/03 182400 --utc Setting the Time/Date on the TSPStarting/Configuring TSP500 Press Enter. The Cpsee TSP copyright and Main Menu appears Logging Into TSPQuit Main MenuActivating the CPSEETSP500 Admin Terminal Command Description TSP Configuration MenuAccessing the Dialing Rules Red Hat Linux VI CommandsDialing Rules File Item Modifying the Isdn ConfigurationIsdn Options Editing the Isdn ConfigurationOption Description Subscreens of the Isdn Configurations Isdn Configuration Transfer Mode Default = 2 T1 Default = 3 E111. Isdn Configuration Network Signaling Behavior 15. Isdn Configuration Origination Number Type Consult carrier for calling name and proper configuration View Isdn ConfigurationsElement Description Configuring the SyslogReset Isdn Configuration TspLogger configuration elementsSelect System Tools System Tools are for monitoring T1/E1 signalingSyslog Viewers AgTrace3073 CAS SignalsBoardInfo View Trace File Isdn TraceTrunk Protocol View the Trunks FileTrunk Span Protocols Variant field indicates the network protocol variant Trunk TypeTrunk Board Number Trunk VariantTrunk Wait for First Digit Write Configuration to ArchiveTrunk Wait for Digit Page Features and Enhancements Introduction Examples Restarting ProtocolsGraceful Campaign Close See Also Integrated Recording on Integrated Recording FeatureTransferring a Call off of the TSP Agentless Campaign FeatureExample Text-To-Speech TTS Messages Feature Example Caller ID Name FeatureFeatures and Enhancements Collect Dtmf Digits Feature Configuration Personnel Ring Back FeatureFeatures and Enhancements Example grep TrunkBound *.txt Trunk Features and EnhancementsNew Trunk Utilization files Feature New TUT FIlesTrunk Bound Alerts Sent to the SysLogger Billing Codes Feature Sending User Data over Isdn Feature User Data Features and EnhancementsSupport for Isdn protocol DMS250 Feature Support for India has been added to the TSP New Country FeatureRules Monitoring Features and EnhancementsSilent Coaching Feature Type load all at the AdminTerminalClient Monitoring for Conferences -Enhancement Client Monitoring for Outbound Remote Stations-FeatureRestricted Monitors Enhancement Good Example Bad ExampleLoad misc or load all Decibel Level Adjustment Feature Digital Station Dials Enhancement Dialing Features and EnhancementsUnrestricted Manual Dial Feature Redials of Incompletes FeatureExample New Keywords values Detecting Beeps on Answering Machines FeatureAnswering Machine Enhancements Answering Machine Detection Parameters Enhance- mentAnsmsilence Keyword Default Admin Description TerminalRULE0-4 New CommandsNew Dumb Terminal Commands Feature Load miscPage Admin Terminal Commands Admin Terminal Commands Bug Traces List of CommandsBUG Following is description of the above itemsCapture CallDisplays the Isdn parameters defined for the specified span Cfig CapturetnumCapturetrkaud CauseConf CMDConns Crate DisableDial Fhang Help EnableHtrunk ht InstallInbound inb Ipstats Install FlagsLoad License licLinkp LloopLOG This command will turn Music-On-Holdon or offMusic Examples of the Music Command Installing Music-On-HoldUsr/home/cpstsp/sps01/pmt Options opt Testing Music On HoldFollowing is a list of options that can be set #123# Key = Use #123# as the key = Use \*123\* as the key Option FlagsPoisson Distributions ParkPlay PoissonPoisson syntax Symbol MeaningBeepQueue BeepTimerPrep Qcheck qcCardExcess CampBusyCampClose CampIdleInbBusy DspIdleEventQue ExcessSpyInuse TdisabledSpyAvail SpyBadQmsg qm Quit 11 Qport CommandExit the AdminTerminal Qport qpUse Closing Threads Recording Required= Move File 1 = Concatenate Record 1 Minute SnippetsRecstate RecControlCnt Record recRloop Shook12 show board Show shoShow board Show camp14 show camp -a Show causeExample show camp -a Displays Campaign related information plus algorithm stats16 show dsp Show cmonShow dsp Show dstation17 show dstation Show errorsDisplays various error counts, and some statistics 18 show errorsDisplays the Trunk Numbers assigned to each Trunk Group Show groupShow monids Show portsShow stat 20 show stat Show switch21 show switch Show trunks23 show util Show util22 show trunks Options can be used to rotate through the previous 24 hoursSimin SilencedbSilencetime SimcampSlots Screen Slots slSpan 24 Slots CommandStatus st Sreset25 Span Command Spstuff spSyslog 26 Status CommandTline Tplay TresetResets call control information for the specified trunk Tonetime27 Trunk Trace Stuff Displays a variety of configuration information28 Configuration VersionVoicelength VoiceleakageVparms VoicenoiseVoiceratio VoicetimeTrunk Spans and Dialing Rules Common Directory Common Configuration directoryFile Description Directory Trunks.cnf Tsp.cnf Dialing Rules Key Words of Dialing Rules Building Dialing Rules TutorialAreacodedigits AnsmusetoneWait for a period of silence before playing the message Clockpoll AutologCallingnumber ClockmasterCharacter Description DefaultbillingDefaultbilling keyword Dial String Control CharactersExamples DevicesperthreadDownloadboards DisabledtrunksDialeddigitsani DisplayietagLOCALAREACODE01 through LOCALAREACODE31 IntrusiontoneIvrtrunks LOCALAREACODE00Maxlogsize LocalwattLocname LongwattNumstations MonitoronlyMonitorassign NaizeroReceiveport NumtrunksOutbounddigitaltrunks PamdmethodRULE0 through RULE4 RnaextendtimeDialing Rules Special Characters SpylistThirdparty TonefreqTrunkchecktime TonerangeTonetime TossedmessagesUsesilentcoaching TrunkidletimeVoiceansmlength Voicesilencelevel VoiceansmmlengthVoiceleakagetime VoicenoiselevelWaitforsupervision TSP Configuration Tool Configuration Tool Overview Text Conventions Using the Configuration ToolRequirements AudienceNMS Directory Structure Configuration FilesTsp.cnf TSP Configuration Directory StructureRequired to modify the configuration of a system Trunks.cnfPrinted Name T1 or E1 Protocol Name Trunk Protocol Selection and Storage InformationIsdn Protocol Variants CAS ProtocolsFraming Type Line CodesFraming Types T1 and E1 Line CodesTSP500 Card Types Card Type SelectionThis is the main menu for the configuration tool Configuring the SystemAccessing Configuration Tool Configurator MenuBoards Initialize ConfigurationSelect the country where this system will be installed If a 6565 this is what you will see Trunk InformationStation Information Encore and Conferencing Information Edit/View ConfigurationCard Information TSP Configuration Tool Displaying the Configuration Displaying Card Layout Saving a ConfigurationInitialize Configuration Option Restore Configuration Download ConfigurationTSP Configuration Tool Trunk Information Sample T1 Configuration InitializationStation Information Encore and Conferencing Information TSP Configuration Tool TSP Configuration Tool TSP Configuration Tool Sample T1 Configuration Modification TSP Configuration Tool TSP Configuration Tool TSP Configuration Tool TSP Configuration Tool TSP Configuration Tool Sample E1 Configuration Initialization Trunk Information Station Information Network Trunks TSP Configuration Tool TSP Configuration Tool TSP Configuration Tool Page TSPLogger Rlogger Centralized logging feature of the CPSEETSP500Overview TspLoggerDescription Sysloghost ConfigurationSysloghost SyslogportSyslogname Omaha TSP SyslognameSyslog Viewers TSP Control TSPLogger Call Manger or Gateway has connected to the TSP EventsTSP Name T1/E1 span xx is Down Linux is shutting down. possible reboot or shutdown issued Linux was rebooted or powered upFollowing three key words are supported TspRelaySupported Key Words Starting the TspRelayRlogger ErrorsFor a Call Manager running Linux, it would be Page Intrusion Tone Intrusion Tone Intrusion Implementing Intrusion ToneUsing Intrusion Tone This section includes the following TSP Light Display TSP LightsColor Meaning TSP Light DisplayColor of trunk and station lights Health of associated spansAccessing Text-To-Speech Accessing Text-To-Speech Messages If /home/tts is listed, do the following Mounting the External DriveOtherwise proceed to the next step Mount the external drive Page Integrated Recording See Also Integrated Recording Feature on Recording Server Files modified during installationComponents of Integrated Recording RAM DiskRecording Resource Manager Disk Monitor DaemonAppendix 12 Integrated Recording Integrated Recording Operation Appendix 12 Integrated Recording Page Appendix a Troubleshooting Common Questions Common Questions on Caller ID Type ide-smart /dev/hda CPSEETSP500 Hard Drive DiagnosticLogin to root InstructionsEnhanced Logging for Socket Connections CPSEETSP500 now logs when a socket connection closes ExamplePage Index Enable Qcheck TONETIME1