Avaya CPSEE_TSP500 manual Dialing Features and Enhancements, Unrestricted Manual Dial Feature

Chapter 4 Features and Enhancements

Dialing Features and Enhancements

Unrestricted Manual Dial - Feature

A TSP limitation of Manual Dialing in the USA is that the TSP is expecting ten digits. Once it receives ten digits, it will launch the dial, and use area code and prefix to determine if the call is local or long distance. In most cases, this is acceptable. However, consider a TSP that is based in the USA, but is con- figured for Multi-Country dialing. Because of the USA rules on Manual Dial- ing, it is impossible to launch an International dial manually (as soon as 10 digits are entered, the dial attempts to launch).

This does not apply to TSPs based in other counties, because the TSP uses a “dial what you get” strategy for Manual Dialing outside the USA. The dial what you get strategy requires the caller to enter the pound sign (#) after the digits are entered. In this manner, any number (including the addition of inter- national access codes) can be launched.

With this release a new keyword (UNRETRICTED_MANDIAL) has been added to the TSP. If set to 1, (the default is 0), the TSP will perform the “dial what you get” strategy, even if it is in the USA.

This keyword can be changed dynamically and activated by typing “load all” at the Admin Terminal.

Example:

UNRESTRICTED_MANDIAL 1

Digital Station Dials - Enhancement

Systems using Multi Country dialing include the three-digit country code at the beginning of every number. However, it is not normally included in the Digital Station Dial telephone number. Prior to this release, the TSP was stripping the first three digits of the Digital Station number, assuming it was a country code. It no longer does this. Therefore, Digital Station Dials sent from the Adjunct should never include the country code.

Redials of Incompletes - Feature

The Install flag DO_NOT_RETRY controls whether or not to retry dials that resulted in a “reorder” (please hang-up and try your call again). Under certain circumstances, it may also be desirable to retry “incompletes.” These are dials where no audio is heard by the TSP. This version of the TSP allows incompletes as well as reorders to be retried one time before sending the dial result to the adjunct.

To ensure “incompletes” are only retried if the call center desires them to be retried, a new dialing rules keyword was created. (RETRY_INCOMPLETES).

CPSEE_TSP500 User GuideVersion 4.0Page 4-23

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