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Chapter 4 Features and Enhancements
Dialing Features and Enhancements
Unrestricted Manual Dial - Feature
A TSP limitation of Manual Dialing in the USA is that the TSP is expecting ten digits. Once it receives ten digits, it will launch the dial, and use area code and prefix to determine if the call is local or long distance. In most cases, this is acceptable. However, consider a TSP that is based in the USA, but is con- figured for
This does not apply to TSPs based in other counties, because the TSP uses a “dial what you get” strategy for Manual Dialing outside the USA. The dial what you get strategy requires the caller to enter the pound sign (#) after the digits are entered. In this manner, any number (including the addition of inter- national access codes) can be launched.
With this release a new keyword (UNRETRICTED_MANDIAL) has been added to the TSP. If set to 1, (the default is 0), the TSP will perform the “dial what you get” strategy, even if it is in the USA.
This keyword can be changed dynamically and activated by typing “load all” at the Admin Terminal.
Example:
UNRESTRICTED_MANDIAL 1
Digital Station Dials - Enhancement
Systems using Multi Country dialing include the
Redials of Incompletes - Feature
The Install flag DO_NOT_RETRY controls whether or not to retry dials that resulted in a “reorder” (please
To ensure “incompletes” are only retried if the call center desires them to be retried, a new dialing rules keyword was created. (RETRY_INCOMPLETES).
CPSEE_TSP500 User GuideVersion 4.0Page
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