TSP System Connections | Avaya CPSEE_TSP500 instruction

Chapter 1 Overview

TSP System Connections

Monitor and Keyboard Connections

Connect a standard 102 key PC keyboard to the connector on the rear of the CPU Card. Connect a standard VGA monitor to the 15-pin D style connector on the rear of the CPU Card.

Agent Telephone Connections

There are various methods to connect agent phones to the TSP. The

CPS_TSP500 does not have an integrated analog interface. All agent connec- tions are made using a T1/E1 interface. This means that all agent connections are considered to be Digital Stations. These can be Inbound Digital Stations or Outbound Digital Stations.

Inbound Digital Station

A Digital Station Interface where the agent creates a connection to the TSP by seizing a specific channel on the T1/E1 interface. This method is transparent to the adjunct and appears to the adjunct as a fixed station. The seizure can be initiated from a variety of telephony devices, such as:

•Channel Banks

•PBXs

•VOIP gateways

•PSTN

Outbound Digital Station

A Digital Station where the adjunct launches a dial to a specific telephone number. The dialed number could be to an extension on a PBX, an extension in a VOIP network, or a telephone number in the PSTN. The dial launched to the Outbound Digital Station is a classified dial. That is, voice detection or Answer Supervision is used to determine when the call has connected to the agent.

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Avaya CPSEE_TSP500 manual TSP System Connections, Monitor and Keyboard Connections, Agent Telephone Connections

Contents

CPSEETSP500 Copyright TrademarksWarranties Compliance with Laws and Regulations Table of Contents Features and Enhancements Admin Terminal Commands Trunk Spans and Dialing Rules TSP Configuration Tool Intrusion Tone TSP Lights 10-111-1 12-5 Overview Introduction to This Guide Document Conventions Icon Description Introduction to the CPSEETSP500 CPSTSP500 System and Upgrades System Capacity TSP500 Telephony Cards CPSTSP500 Telephony CardsModel Name Description T1Systems TSP System Connections Monitor and Keyboard ConnectionsAgent Telephone Connections Inbound Digital Station TSP User Procedures Shutting Down The CPSEETSP500 Rebooting the CPSEETSP500 To Exit the AdminTerminal From the TSP500 Admin terminal Type quitStarting and Stopping The CPSEETSP500 Starting The TSP From The menu Activating Auto Booting Auto Booting the TSPDisable Auto Booting Setting the Time/Date on the TSP Hwclock --set --date=2/20/03 182400 --utc Starting/Configuring TSP500 Logging Into TSP Press Enter. The Cpsee TSP copyright and Main Menu appears Quit Main MenuActivating the CPSEETSP500 Admin Terminal TSP Configuration Menu Accessing the Dialing RulesRed Hat Linux VI Commands Command Description Modifying the Isdn Configuration Dialing Rules File Item Isdn Options Editing the Isdn ConfigurationOption Description Subscreens of the Isdn Configurations Default = 2 T1 Default = 3 E1 Isdn Configuration Transfer Mode 11. Isdn Configuration Network Signaling Behavior 15. Isdn Configuration Origination Number Type View Isdn Configurations Consult carrier for calling name and proper configuration Configuring the Syslog Reset Isdn ConfigurationTspLogger configuration elements Element Description Select System Tools System Tools are for monitoring T1/E1 signalingSyslog Viewers AgTrace3073 CAS SignalsBoardInfo Isdn Trace View Trace File Trunk Protocol View the Trunks FileTrunk Span Protocols Trunk Type Trunk Board NumberTrunk Variant Variant field indicates the network protocol variant Trunk Wait for First Digit Write Configuration to ArchiveTrunk Wait for Digit Page Features and Enhancements Introduction Restarting Protocols Examples Graceful Campaign Close Integrated Recording Feature See Also Integrated Recording on Transferring a Call off of the TSP Agentless Campaign FeatureExample Text-To-Speech TTS Messages Feature Caller ID Name Feature Example Features and Enhancements Collect Dtmf Digits Feature Personnel Ring Back Feature Configuration Features and Enhancements Trunk Features and Enhancements New Trunk Utilization files FeatureNew TUT FIles Example grep TrunkBound *.txt Trunk Bound Alerts Sent to the SysLogger Billing Codes Feature Sending User Data over Isdn Feature User Data Features and EnhancementsSupport for Isdn protocol DMS250 Feature New Country Feature Support for India has been added to the TSP Monitoring Features and Enhancements Silent Coaching FeatureType load all at the AdminTerminal Rules Client Monitoring for Conferences -Enhancement Client Monitoring for Outbound Remote Stations-FeatureRestricted Monitors Enhancement Bad Example Good Example Load misc or load all Decibel Level Adjustment Feature Dialing Features and Enhancements Unrestricted Manual Dial FeatureRedials of Incompletes Feature Digital Station Dials Enhancement Example Detecting Beeps on Answering Machines Feature Answering Machine EnhancementsAnswering Machine Detection Parameters Enhance- ment New Keywords values Keyword Default Admin Description Terminal Ansmsilence New Commands New Dumb Terminal Commands FeatureLoad misc RULE0-4Page Admin Terminal Commands Admin Terminal Commands List of Commands BUGFollowing is description of the above items Bug Traces Capture CallDisplays the Isdn parameters defined for the specified span Capturetnum CapturetrkaudCause Cfig Conf CMDConns Crate DisableDial Enable Fhang Help Htrunk ht InstallInbound inb Install Flags Ipstats License lic LinkpLloop Load LOG This command will turn Music-On-Holdon or offMusic Examples of the Music Command Installing Music-On-HoldUsr/home/cpstsp/sps01/pmt Options opt Testing Music On HoldFollowing is a list of options that can be set Option Flags #123# Key = Use #123# as the key = Use \*123\* as the key Park PlayPoisson Poisson Distributions Symbol Meaning Poisson syntax BeepTimer PrepQcheck qc BeepQueue CampBusy CampCloseCampIdle CardExcess DspIdle EventQueExcess InbBusy Tdisabled SpyAvailSpyBad SpyInuse Qmsg qm 11 Qport Command Exit the AdminTerminalQport qp Quit Recording Required = Move File 1 = ConcatenateRecord 1 Minute Snippets Use Closing Threads Recstate Record rec RloopShook RecControlCnt Show sho Show boardShow camp 12 show board Show cause Example show camp -aDisplays Campaign related information plus algorithm stats 14 show camp -a Show cmon Show dspShow dstation 16 show dsp Show errors Displays various error counts, and some statistics18 show errors 17 show dstation Show group Show monidsShow ports Displays the Trunk Numbers assigned to each Trunk Group Show stat Show switch 21 show switchShow trunks 20 show stat Show util 22 show trunksOptions can be used to rotate through the previous 24 hours 23 show util Silencedb SilencetimeSimcamp Simin Slots sl Slots Screen 24 Slots Command Span Sreset 25 Span CommandSpstuff sp Status st 26 Status Command Syslog Tline Treset Resets call control information for the specified trunkTonetime Tplay Displays a variety of configuration information 28 ConfigurationVersion 27 Trunk Trace Stuff Voiceleakage Voicelength Voicenoise VoiceratioVoicetime Vparms Trunk Spans and Dialing Rules Common Directory Common Configuration directoryFile Description Directory Trunks.cnf Tsp.cnf Dialing Rules Building Dialing Rules Tutorial Key Words of Dialing Rules Areacodedigits AnsmusetoneWait for a period of silence before playing the message Autolog CallingnumberClockmaster Clockpoll Defaultbilling Defaultbilling keywordDial String Control Characters Character Description Devicesperthread Examples Disabledtrunks DialeddigitsaniDisplayietag Downloadboards Intrusiontone IvrtrunksLOCALAREACODE00 LOCALAREACODE01 through LOCALAREACODE31 Localwatt LocnameLongwatt Maxlogsize Monitoronly MonitorassignNaizero Numstations Numtrunks OutbounddigitaltrunksPamdmethod Receiveport Rnaextendtime RULE0 through RULE4 Spylist ThirdpartyTonefreq Dialing Rules Special Characters Tonerange TonetimeTossedmessages Trunkchecktime Usesilentcoaching TrunkidletimeVoiceansmlength Voiceansmmlength VoiceleakagetimeVoicenoiselevel Voicesilencelevel Waitforsupervision TSP Configuration Tool Configuration Tool Overview Using the Configuration Tool RequirementsAudience Text Conventions Configuration Files NMS Directory Structure TSP Configuration Directory Structure Required to modify the configuration of a systemTrunks.cnf Tsp.cnf Trunk Protocol Selection and Storage Information Isdn Protocol VariantsCAS Protocols Printed Name T1 or E1 Protocol Name Line Codes Framing TypesT1 and E1 Line Codes Framing Type Card Type Selection TSP500 Card Types Configuring the System Accessing Configuration ToolConfigurator Menu This is the main menu for the configuration tool Initialize Configuration Boards Select the country where this system will be installed Trunk Information If a 6565 this is what you will see Station Information Edit/View Configuration Encore and Conferencing Information Card Information TSP Configuration Tool Displaying the Configuration Saving a Configuration Displaying Card Layout Initialize Configuration Option Download Configuration Restore Configuration TSP Configuration Tool Sample T1 Configuration Initialization Trunk Information Station Information Encore and Conferencing Information TSP Configuration Tool TSP Configuration Tool TSP Configuration Tool Sample T1 Configuration Modification TSP Configuration Tool TSP Configuration Tool TSP Configuration Tool TSP Configuration Tool TSP Configuration Tool Sample E1 Configuration Initialization Trunk Information Station Information Network Trunks TSP Configuration Tool TSP Configuration Tool TSP Configuration Tool Page TSPLogger Centralized logging feature of the CPSEETSP500 OverviewTspLogger Rlogger Description Configuration SysloghostSyslogport Sysloghost Syslogname Syslogname Omaha TSP Syslog Viewers TSP Control TSPLogger Events Call Manger or Gateway has connected to the TSP TSP Name T1/E1 span xx is Down Linux was rebooted or powered up Linux is shutting down. possible reboot or shutdown issued TspRelay Supported Key WordsStarting the TspRelay Following three key words are supported Rlogger ErrorsFor a Call Manager running Linux, it would be Page Intrusion Tone Intrusion Tone Implementing Intrusion Tone Intrusion Using Intrusion Tone TSP Lights This section includes the following TSP Light Display TSP Light Display Color of trunk and station lightsHealth of associated spans Color Meaning Accessing Text-To-Speech Accessing Text-To-Speech Messages If /home/tts is listed, do the following Mounting the External DriveOtherwise proceed to the next step Mount the external drive Page Integrated Recording See Also Integrated Recording Feature on Files modified during installation Components of Integrated RecordingRAM Disk Recording Server Disk Monitor Daemon Recording Resource Manager Appendix 12 Integrated Recording Integrated Recording Operation Appendix 12 Integrated Recording Page Appendix a Troubleshooting Common Questions Common Questions on Caller ID CPSEETSP500 Hard Drive Diagnostic Login to rootInstructions Type ide-smart /dev/hda CPSEETSP500 now logs when a socket connection closes Example Enhanced Logging for Socket ConnectionsPage Index Enable Qcheck TONETIME1