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CPSEE_TSP500
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Appendix 11 Accessing Text-To-Speech
Page 11-4
Version 4.0
CPS
EE_TSP500 User Guide
This document is confidential and proprietary
to SER Solutions and is
not for external use.
Contents
Main
Page
Table of Contents
Chapter 1 Overview ...........................................................................1-1
Chapter 2 TSP User Procedures....................................................... 2-1
Chapter 3 Starting/Configuring TSP500 ..........................................3-1
Chapter 4 Features and Enhancements .........................................4-1
Answering Machine Enhancements........................................................... 4-25
Chapter 5 Admin Terminal Commands............................................ 5-1
Chapter 6 Trunk Spans and Dialing Rules ...................................... 6-1
Chapter 7 The TSP Configuration Tool............................................ 7-1
Chapter 8 TSPLogger ........................................................................8-1
Chapter 9 Intrusion Tone ..................................................................9-1
Chapter 10 TSP Lights..................................................................... 10-1
Chapter 11 Accessing Text-To-Speech .........................................11-1
Chapter 12 Integrated Recording ...................................................12-5
Appendix A Troubleshooting............................................................A-1
Chapter 1 Overview
Page
Document Conventions
Table 1-1: Guide Icons
Introduction to the CPSEE_TSP500
CPS_TSP500 System and Upgrades
System Capacity
The CPS_TSP500 Telephony Cards
Standard telephony cards for the CPS_TSP500 include three models. Table 1-2: TSP500 Telephony Cards
Model Name Description T1Systems E1 Systems
TSP System Connections
Monitor and Keyboard Connections
Agent Telephone Connections
Inbound Digital Station
Outbound Digital Station
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Page
Rebooting the CPSEE_TSP500
Starting and Stopping The CPSEE_TSP500
Auto Booting the TSP
Activating Auto Booting
Disable Auto Booting
Setting the Time/Date on the TSP
Page
Logging Into TSP
The Main Menu
Quit
Activating the CPSEE_TSP500
Admin Terminal
The TSP Configuration Menu
Accessing the Dialing Rules
Modifying the ISDN Configuration
Overview
.
Editing the ISDN Configuration
Table 3-2: ISDN Options.
Subscreens of the ISDN Configurations
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Consult carrier for calling name and proper configuration.
View ISDN Configurations
The View ISDN Configurations screen displays current ISDN configuration for selected spans.
Reset ISDN Configuration
Configuring the Syslog
SYSLOG Viewers
Select System Tools
Page
Page
View the Trunks File
Trunk Protocol
Trunk Type
Trunk Board Number
Trunk Vari a nt
Trunk Wait for First Digit
Trunk Wait for Digit
Write Configuration to Archive
Page
Chapter 4 Features and Enhancements
Page
Restarting Protocols
Examples:
Graceful Campaign Close
Integrated Recording Feature
Agentless Campaign - Feature
Transferring a Call off of the TSP
Text-To-Speech (TTS) Messages - Feature
Caller ID Name - Feature
Example
Example
Page
Collect DTMF Digits - Feature
Personnel Ring Back - Feature
Configuration
Example:
Page
Trunk Features and Enhancements
New Trunk Utilization files - Feature
New TUT FIles
Trunk Bound Alerts Sent to the SysLogger
Billing Codes - Feature
User Data Features and Enhancements
Page
Monitoring Features and Enhancements
Silent Coaching - Feature
Example
Rules
Client Monitoring for Conferences -Enhancement
Client Monitoring for Outbound Remote Stations-Feature
Restricted Monitors - Enhancement
Bad Example:
Good Example:
Example:
Decibel Level Adjustment - Feature
Dialing Features and Enhancements
Unrestricted Manual Dial - Feature
Example:
Digital Station Dials - Enhancement
Redials of Incompletes - Feature
Page
Answering Machine Enhancements
Detecting Beeps on Answering Machines - Feature
Answering Machine Detection Parameters - Enhance- ment
Keyword Default Admin Termi nal Description
New Commands
New Dumb Terminal Commands - Feature
load misc
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Page
List of Commands
BUG
CALL
Displays the ISDN parameters defined for the specified span . Syntax: call <span #>
CAPTURE
Allows recording of raw audio signals for use in voice detection analysis.
Table 5-1: Bug Traces.
CAPTURE_TNUM
CAPTURE_TRK_AUD
CAUSE
CFIG
CLOCK
CMD
CONF
CONNS
CRATE
DIAL
DISABLE
Syntax: disable conf <NMS board #>
disable conf 7
ENABLE
FHANG
HELP
HTRUNK (ht)
INBOUND (inb)
The following is a list of options that can be installed:
INSTALL
IPSTATS
Table 5-3: Install Flags.
to send a Route Request message to the Adjunct rather than a Predictive Dial Connect message.
LICENSE (lic)
Displays current licensed inventory and features.
LINKP
LLOOP
LOAD
LOG
MUSIC
Notes
Installing Music-On-Hold
Testing Music On Hold
OPTIONS (opt)
Table 5-6: Option Flags.
PARK
PLAY
POISSON
Table 5-8: Poisson syntax.
Symbol Meaning
Table 5-7: Poisson Distributions.
PREP
QCHECK (qc)
BeepQueue
BeepTimer
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TnAvail
TpIdle
Tpend
Trbidle[0-4]
QMSG (qm)
The -r flag rotates through the items on subsequent displays.
QPORT (qp)
QUIT
RECBITS
Recording Required
0 = Move File 1 = Concatenate
Record 1 Minute Snippets
Use Closing Threads
Use VCE instead of ADI
RECSTATE
Example
RecControl
RecWatch Daemon
RamDrive Space
RECORD (rec)
RLOOP
SHOOK
SHOW (sho)
show board
show camp
show cause
show cmon
show dsp
show dstation
show errors
Displays various error counts, and some statistics.
Table 5-17: show dstation.
Table 5-18: show errors.
show group
show monids
show ports
show stat
show switch
show trunks
show util
The following describes the various columns in the display:
SILENCE_DB
SILENCE_TIME
SIMCAMP
SIMIN
SLINE
SLOTS (sl)
The slots Screen
SPAN
Table 5-24: SLOTS Command
SPSTUFF (sp)
SRESET
STATUS (st)
SYSLOG
Table 5-26: STATUS Command.
Notes:
TLINE
TONE_TIME
TPLAY
TRESET
TRSTUFF (tr)
VERSION
VOICE_LEAKAGE
voice_leakage <leakage time>
VOICE_LENGTH
Table 5-28: Configuration.
VOICE_NOISE
VOICE_RATIO
VOICE_TIME
VPARMS
Page
Common Directory
File/ Directory Description
trunks.cnf
trunks.cnf
Page
Building Dialing Rules Tutorial
Key Words of Dialing Rules
AGENT_BEEP_TIME
ALAW
ANSM_SILENCE
ANSM_USETONE
AREACODE_DIGITS
AUTO_LOG
AUTO_LOG 319
CALLING_NUMBER
CLOCK_MASTER
CLOCK_POLL
DEFAULT_BILLING
Examples
DEVICES_PER_THREAD
Notes:
DIALED_DIGITS_ANI
DISABLED_TRUNKS
DISPLAY_IE_TAG
DOWNLOAD_BOARDS
INBOUND
INTRUSION_TONE
IVR_TRUNKS
LOCAL_AREACODE_00
LOCAL_AREACODE_01 through LOCAL_AREACODE_31
LOCAL_EXCHANGE_0 through LOCAL_EXCHANGE_31
LOCAL_WATT
LOCNAME
LONG_WATT
MAX_LOGSIZE
MONITOR_ONLY
MONITOR_ASSIGN
Syntax:
NAI_ZERO
NUM_STATIONS
NUM_TRUNKS
OUTBOUND_DIGITAL_TRUNKS
PAMD _ME THO D
RECEIVE_PORT
REVERSE_STATIONS
RNA_EXTEND_TIME
RULE_0 through RULE_4
SPYLIST
THIRD_PARTY
TONE_FREQ 450
TONE_RANGE
TONE_TIME
TONE_TIME1 and TONE_TIME2
TOSSED_MESSAGES
TRUNK_CHECK_TIME
TRUNK_IDLE_TIME
USE_SILENT_COACHING
Add the following line to the DialingRules:
Rules
VOICE_ANSM_LENGTH
VOICE_ANSM_MLENGTH
VOICE_LEAKAGE_TIME
This keyword allows changing the noise level. The default is 81920.
VOICE_NOISE_LEVEL
VOICE_SILENCE_LEVEL
WAIT_FOR_SUPERVISION
Chapter 7 The TSP Configuration Tool
Configuration Tool Overview
Using the Configuration Tool
Requirements
Audience
Text Conventions
Configuration Files
NMS Directory Structure
TSP Configuration Directory Structure
trunks.cnf
tsp.cnf
cfig_data.cnf
Trunk Protocol Selection and Storage Information
Line Codes
Framing Types
Card Type Selection
Configuring the System
Accessing Configuration Tool
Configurator Menu
Boards
Initialize Configuration
Select the country where this system will be installed:
Trunk Information
Station Information
Encore and Conferencing Information
Edit/View Configuration
Encore and Conferencing Information
Card Information
Page
Displaying the Configuration
Page
Initialize Configuration Option
Edit/View Configuration Option
Download Configuration
Restore Configuration
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Encore and Conferencing Information
The configuration for Card 2 located in Shelf-Slot 1-6 is as follows:
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Sample T1 Configuration Modification
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Chapter 8 TSPLogger
Overview
TspLogger
Rlogger
Description
Configuration
SYSLOG_HOST
SYSLOG_PORT
Page
Page
TSP Control
Notes
Page
Events
Page
Page
TspRelay
Supported Key Words
Starting the TspRelay
Errors
Notes
RLOGGER
Page
Page
Overview:
Implementing Intrusion Tone
Using Intrusion Tone
Page
The TSP Light Display
The bottom six rows of the light display indicate the health of the associated spans.
Table 10-1: Color of trunk and station lights.
Color Meaning
Table 10-2: Health of associated spans.
Page
Accessing Text-To-Speech Messages
Mounting the External Drive
Page
Page
Introduction
Components of Integrated Recording
RAM Disk
Recording Server
Disk Monitor Daemon
Recording Resource Manager
Page
Integrated Recording Operation
Page
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Common Questions
Common Questions on Caller ID
CPSEE_TSP500 Hard Drive Diagnostic
Instructions
1. Login to root 2. Type: ide-smart /dev/hda The following is an example of the output:
Enhanced Logging for Socket Connections
Page
Index
Manual dial