Graceful Campaign Close | Avaya CPSEE_TSP500 instruction

Chapter 4 Features and Enhancements

Graceful Campaign Close

The option flag “Let Dials Complete On Campaign Close” has been added to the Enterprise Edition TSP. Normally, the TSP will drop any dials in progress when a Campaign Close message is received. This option allows those dials to complete before closing the campaign.

Connected calls (those calls connected to agents, or announcements), are not automatically dropped – just those dials in progress.

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Avaya CPSEE_TSP500 manual Graceful Campaign Close

Contents

CPSEETSP500 Warranties CopyrightTrademarks Compliance with Laws and Regulations Table of Contents Features and Enhancements Admin Terminal Commands Trunk Spans and Dialing Rules TSP Configuration Tool 11-1 Intrusion ToneTSP Lights 10-1 12-5 Overview Introduction to This Guide Document Conventions Icon Description Introduction to the CPSEETSP500 CPSTSP500 System and Upgrades System Capacity TSP500 Telephony Cards CPSTSP500 Telephony CardsModel Name Description T1Systems Agent Telephone Connections TSP System ConnectionsMonitor and Keyboard Connections Inbound Digital Station TSP User Procedures Shutting Down The CPSEETSP500 Rebooting the CPSEETSP500 Starting and Stopping The CPSEETSP500 To Exit the AdminTerminalFrom the TSP500 Admin terminal Type quit Starting The TSP From The menu Activating Auto Booting Auto Booting the TSPDisable Auto Booting Setting the Time/Date on the TSP Hwclock --set --date=2/20/03 182400 --utc Starting/Configuring TSP500 Logging Into TSP Press Enter. The Cpsee TSP copyright and Main Menu appears Quit Main MenuActivating the CPSEETSP500 Admin Terminal Red Hat Linux VI Commands TSP Configuration MenuAccessing the Dialing Rules Command Description Modifying the Isdn Configuration Dialing Rules File Item Isdn Options Editing the Isdn ConfigurationOption Description Subscreens of the Isdn Configurations Default = 2 T1 Default = 3 E1 Isdn Configuration Transfer Mode 11. Isdn Configuration Network Signaling Behavior 15. Isdn Configuration Origination Number Type View Isdn Configurations Consult carrier for calling name and proper configuration TspLogger configuration elements Configuring the SyslogReset Isdn Configuration Element Description Select System Tools System Tools are for monitoring T1/E1 signalingSyslog Viewers AgTrace3073 CAS SignalsBoardInfo Isdn Trace View Trace File Trunk Protocol View the Trunks FileTrunk Span Protocols Trunk Variant Trunk TypeTrunk Board Number Variant field indicates the network protocol variant Trunk Wait for First Digit Write Configuration to ArchiveTrunk Wait for Digit Page Features and Enhancements Introduction Restarting Protocols Examples Graceful Campaign Close Integrated Recording Feature See Also Integrated Recording on Transferring a Call off of the TSP Agentless Campaign FeatureExample Text-To-Speech TTS Messages Feature Caller ID Name Feature Example Features and Enhancements Collect Dtmf Digits Feature Personnel Ring Back Feature Configuration Features and Enhancements New TUT FIles Trunk Features and EnhancementsNew Trunk Utilization files Feature Example grep TrunkBound *.txt Trunk Bound Alerts Sent to the SysLogger Billing Codes Feature Sending User Data over Isdn Feature User Data Features and EnhancementsSupport for Isdn protocol DMS250 Feature New Country Feature Support for India has been added to the TSP Type load all at the AdminTerminal Monitoring Features and EnhancementsSilent Coaching Feature Rules Client Monitoring for Conferences -Enhancement Client Monitoring for Outbound Remote Stations-FeatureRestricted Monitors Enhancement Bad Example Good Example Load misc or load all Decibel Level Adjustment Feature Redials of Incompletes Feature Dialing Features and EnhancementsUnrestricted Manual Dial Feature Digital Station Dials Enhancement Example Answering Machine Detection Parameters Enhance- ment Detecting Beeps on Answering Machines FeatureAnswering Machine Enhancements New Keywords values Keyword Default Admin Description Terminal Ansmsilence Load misc New CommandsNew Dumb Terminal Commands Feature RULE0-4Page Admin Terminal Commands Admin Terminal Commands Following is description of the above items List of CommandsBUG Bug Traces Capture CallDisplays the Isdn parameters defined for the specified span Cause CapturetnumCapturetrkaud Cfig Conf CMDConns Crate DisableDial Enable Fhang Help Htrunk ht InstallInbound inb Install Flags Ipstats Lloop License licLinkp Load LOG This command will turn Music-On-Holdon or offMusic Examples of the Music Command Installing Music-On-HoldUsr/home/cpstsp/sps01/pmt Options opt Testing Music On HoldFollowing is a list of options that can be set Option Flags #123# Key = Use #123# as the key = Use \*123\* as the key Poisson ParkPlay Poisson Distributions Symbol Meaning Poisson syntax Qcheck qc BeepTimerPrep BeepQueue CampIdle CampBusyCampClose CardExcess Excess DspIdleEventQue InbBusy SpyBad TdisabledSpyAvail SpyInuse Qmsg qm Qport qp 11 Qport CommandExit the AdminTerminal Quit Record 1 Minute Snippets Recording Required= Move File 1 = Concatenate Use Closing Threads Recstate Shook Record recRloop RecControlCnt Show camp Show shoShow board 12 show board Displays Campaign related information plus algorithm stats Show causeExample show camp -a 14 show camp -a Show dstation Show cmonShow dsp 16 show dsp 18 show errors Show errorsDisplays various error counts, and some statistics 17 show dstation Show ports Show groupShow monids Displays the Trunk Numbers assigned to each Trunk Group Show stat Show trunks Show switch21 show switch 20 show stat Options can be used to rotate through the previous 24 hours Show util22 show trunks 23 show util Simcamp SilencedbSilencetime Simin Slots sl Slots Screen 24 Slots Command Span Spstuff sp Sreset25 Span Command Status st 26 Status Command Syslog Tline Tonetime TresetResets call control information for the specified trunk Tplay Version Displays a variety of configuration information28 Configuration 27 Trunk Trace Stuff Voiceleakage Voicelength Voicetime VoicenoiseVoiceratio Vparms Trunk Spans and Dialing Rules Common Directory Common Configuration directoryFile Description Directory Trunks.cnf Tsp.cnf Dialing Rules Building Dialing Rules Tutorial Key Words of Dialing Rules Areacodedigits AnsmusetoneWait for a period of silence before playing the message Clockmaster AutologCallingnumber Clockpoll Dial String Control Characters DefaultbillingDefaultbilling keyword Character Description Devicesperthread Examples Displayietag DisabledtrunksDialeddigitsani Downloadboards LOCALAREACODE00 IntrusiontoneIvrtrunks LOCALAREACODE01 through LOCALAREACODE31 Longwatt LocalwattLocname Maxlogsize Naizero MonitoronlyMonitorassign Numstations Pamdmethod NumtrunksOutbounddigitaltrunks Receiveport Rnaextendtime RULE0 through RULE4 Tonefreq SpylistThirdparty Dialing Rules Special Characters Tossedmessages TonerangeTonetime Trunkchecktime Usesilentcoaching TrunkidletimeVoiceansmlength Voicenoiselevel VoiceansmmlengthVoiceleakagetime Voicesilencelevel Waitforsupervision TSP Configuration Tool Configuration Tool Overview Audience Using the Configuration ToolRequirements Text Conventions Configuration Files NMS Directory Structure Trunks.cnf TSP Configuration Directory StructureRequired to modify the configuration of a system Tsp.cnf CAS Protocols Trunk Protocol Selection and Storage InformationIsdn Protocol Variants Printed Name T1 or E1 Protocol Name T1 and E1 Line Codes Line CodesFraming Types Framing Type Card Type Selection TSP500 Card Types Configurator Menu Configuring the SystemAccessing Configuration Tool This is the main menu for the configuration tool Initialize Configuration Boards Select the country where this system will be installed Trunk Information If a 6565 this is what you will see Station Information Edit/View Configuration Encore and Conferencing Information Card Information TSP Configuration Tool Displaying the Configuration Saving a Configuration Displaying Card Layout Initialize Configuration Option Download Configuration Restore Configuration TSP Configuration Tool Sample T1 Configuration Initialization Trunk Information Station Information Encore and Conferencing Information TSP Configuration Tool TSP Configuration Tool TSP Configuration Tool Sample T1 Configuration Modification TSP Configuration Tool TSP Configuration Tool TSP Configuration Tool TSP Configuration Tool TSP Configuration Tool Sample E1 Configuration Initialization Trunk Information Station Information Network Trunks TSP Configuration Tool TSP Configuration Tool TSP Configuration Tool Page TSPLogger TspLogger Centralized logging feature of the CPSEETSP500Overview Rlogger Description Syslogport ConfigurationSysloghost Sysloghost Syslogname Syslogname Omaha TSP Syslog Viewers TSP Control TSPLogger Events Call Manger or Gateway has connected to the TSP TSP Name T1/E1 span xx is Down Linux was rebooted or powered up Linux is shutting down. possible reboot or shutdown issued Starting the TspRelay TspRelaySupported Key Words Following three key words are supported Rlogger ErrorsFor a Call Manager running Linux, it would be Page Intrusion Tone Intrusion Tone Implementing Intrusion Tone Intrusion Using Intrusion Tone TSP Lights This section includes the following TSP Light Display Health of associated spans TSP Light DisplayColor of trunk and station lights Color Meaning Accessing Text-To-Speech Accessing Text-To-Speech Messages If /home/tts is listed, do the following Mounting the External DriveOtherwise proceed to the next step Mount the external drive Page Integrated Recording See Also Integrated Recording Feature on RAM Disk Files modified during installationComponents of Integrated Recording Recording Server Disk Monitor Daemon Recording Resource Manager Appendix 12 Integrated Recording Integrated Recording Operation Appendix 12 Integrated Recording Page Appendix a Troubleshooting Common Questions Common Questions on Caller ID Instructions CPSEETSP500 Hard Drive DiagnosticLogin to root Type ide-smart /dev/hda CPSEETSP500 now logs when a socket connection closes Example Enhanced Logging for Socket ConnectionsPage Index Enable Qcheck TONETIME1