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Avaya CPSEE_TSP500 manual

Models: CPSEE_TSP500

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Chapter 4 Features and Enhancements

Graceful Campaign Close

The option flag “Let Dials Complete On Campaign Close” has been added to the Enterprise Edition TSP. Normally, the TSP will drop any dials in progress when a Campaign Close message is received. This option allows those dials to complete before closing the campaign.

Connected calls (those calls connected to agents, or announcements), are not automatically dropped – just those dials in progress.

Page 4-4	Version 4.0	CPSEE_TSP500 User Guide
	This document is confidential and proprietary to SER Solutions and is not for external use.

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Avaya CPSEE_TSP500 manual

Contents

CPSEETSP500 Warranties CopyrightTrademarks Compliance with Laws and RegulationsTable of Contents Features and Enhancements Admin Terminal Commands Trunk Spans and Dialing Rules TSP Configuration Tool 11-1 Intrusion ToneTSP Lights 10-1 12-5Overview Introduction to This Guide Document Conventions Icon DescriptionIntroduction to the CPSEETSP500 CPSTSP500 System and Upgrades System Capacity TSP500 Telephony Cards CPSTSP500 Telephony CardsModel Name Description T1Systems Agent Telephone Connections TSP System ConnectionsMonitor and Keyboard Connections Inbound Digital StationTSP User Procedures Shutting Down The CPSEETSP500 Rebooting the CPSEETSP500 Starting and Stopping The CPSEETSP500 To Exit the AdminTerminalFrom the TSP500 Admin terminal Type quit Starting The TSP From The menuActivating Auto Booting Auto Booting the TSPDisable Auto Booting Setting the Time/Date on the TSP Hwclock --set --date=2/20/03 182400 --utcStarting/Configuring TSP500 Logging Into TSP Press Enter. The Cpsee TSP copyright and Main Menu appearsQuit Main MenuActivating the CPSEETSP500 Admin Terminal Red Hat Linux VI Commands TSP Configuration MenuAccessing the Dialing Rules Command DescriptionModifying the Isdn Configuration Dialing Rules File ItemIsdn Options Editing the Isdn ConfigurationOption Description Subscreens of the Isdn Configurations Default = 2 T1 Default = 3 E1 Isdn Configuration Transfer Mode11. Isdn Configuration Network Signaling Behavior 15. Isdn Configuration Origination Number Type View Isdn Configurations Consult carrier for calling name and proper configurationTspLogger configuration elements Configuring the SyslogReset Isdn Configuration Element DescriptionSelect System Tools System Tools are for monitoring T1/E1 signalingSyslog Viewers AgTrace3073 CAS SignalsBoardInfo Isdn Trace View Trace FileTrunk Protocol View the Trunks FileTrunk Span Protocols Trunk Variant Trunk TypeTrunk Board Number Variant field indicates the network protocol variantTrunk Wait for First Digit Write Configuration to ArchiveTrunk Wait for Digit Page Features and Enhancements Introduction Restarting Protocols ExamplesGraceful Campaign Close Integrated Recording Feature See Also Integrated Recording onTransferring a Call off of the TSP Agentless Campaign FeatureExample Text-To-Speech TTS Messages Feature Caller ID Name Feature ExampleFeatures and Enhancements Collect Dtmf Digits Feature Personnel Ring Back Feature ConfigurationFeatures and Enhancements New TUT FIles Trunk Features and EnhancementsNew Trunk Utilization files Feature Example grep TrunkBound *.txtTrunk Bound Alerts Sent to the SysLogger Billing Codes Feature Sending User Data over Isdn Feature User Data Features and EnhancementsSupport for Isdn protocol DMS250 Feature New Country Feature Support for India has been added to the TSPType load all at the AdminTerminal Monitoring Features and EnhancementsSilent Coaching Feature RulesClient Monitoring for Conferences -Enhancement Client Monitoring for Outbound Remote Stations-FeatureRestricted Monitors Enhancement Bad Example Good ExampleLoad misc or load all Decibel Level Adjustment Feature Redials of Incompletes Feature Dialing Features and EnhancementsUnrestricted Manual Dial Feature Digital Station Dials EnhancementExample Answering Machine Detection Parameters Enhance- ment Detecting Beeps on Answering Machines FeatureAnswering Machine Enhancements New Keywords valuesKeyword Default Admin Description Terminal AnsmsilenceLoad misc New CommandsNew Dumb Terminal Commands Feature RULE0-4Page Admin Terminal Commands Admin Terminal Commands Following is description of the above items List of CommandsBUG Bug TracesCapture CallDisplays the Isdn parameters defined for the specified span Cause CapturetnumCapturetrkaud CfigConf CMDConns Crate DisableDial Enable Fhang HelpHtrunk ht InstallInbound inb Install Flags IpstatsLloop License licLinkp LoadLOG This command will turn Music-On-Holdon or offMusic Examples of the Music Command Installing Music-On-HoldUsr/home/cpstsp/sps01/pmt Options opt Testing Music On HoldFollowing is a list of options that can be set Option Flags #123# Key = Use #123# as the key = Use \*123\* as the keyPoisson ParkPlay Poisson DistributionsSymbol Meaning Poisson syntaxQcheck qc BeepTimerPrep BeepQueueCampIdle CampBusyCampClose CardExcessExcess DspIdleEventQue InbBusySpyBad TdisabledSpyAvail SpyInuseQmsg qm Qport qp 11 Qport CommandExit the AdminTerminal QuitRecord 1 Minute Snippets Recording Required= Move File 1 = Concatenate Use Closing ThreadsRecstate Shook Record recRloop RecControlCntShow camp Show shoShow board 12 show boardDisplays Campaign related information plus algorithm stats Show causeExample show camp -a 14 show camp -aShow dstation Show cmonShow dsp 16 show dsp18 show errors Show errorsDisplays various error counts, and some statistics 17 show dstationShow ports Show groupShow monids Displays the Trunk Numbers assigned to each Trunk GroupShow stat Show trunks Show switch21 show switch 20 show statOptions can be used to rotate through the previous 24 hours Show util22 show trunks 23 show utilSimcamp SilencedbSilencetime SiminSlots sl Slots Screen24 Slots Command SpanSpstuff sp Sreset25 Span Command Status st26 Status Command SyslogTline Tonetime TresetResets call control information for the specified trunk TplayVersion Displays a variety of configuration information28 Configuration 27 Trunk Trace StuffVoiceleakage VoicelengthVoicetime VoicenoiseVoiceratio VparmsTrunk Spans and Dialing Rules Common Directory Common Configuration directoryFile Description Directory Trunks.cnf Tsp.cnf Dialing Rules Building Dialing Rules Tutorial Key Words of Dialing RulesAreacodedigits AnsmusetoneWait for a period of silence before playing the message Clockmaster AutologCallingnumber ClockpollDial String Control Characters DefaultbillingDefaultbilling keyword Character DescriptionDevicesperthread ExamplesDisplayietag DisabledtrunksDialeddigitsani DownloadboardsLOCALAREACODE00 IntrusiontoneIvrtrunks LOCALAREACODE01 through LOCALAREACODE31Longwatt LocalwattLocname MaxlogsizeNaizero MonitoronlyMonitorassign NumstationsPamdmethod NumtrunksOutbounddigitaltrunks ReceiveportRnaextendtime RULE0 through RULE4Tonefreq SpylistThirdparty Dialing Rules Special CharactersTossedmessages TonerangeTonetime TrunkchecktimeUsesilentcoaching TrunkidletimeVoiceansmlength Voicenoiselevel VoiceansmmlengthVoiceleakagetime VoicesilencelevelWaitforsupervision TSP Configuration Tool Configuration Tool Overview Audience Using the Configuration ToolRequirements Text ConventionsConfiguration Files NMS Directory StructureTrunks.cnf TSP Configuration Directory StructureRequired to modify the configuration of a system Tsp.cnfCAS Protocols Trunk Protocol Selection and Storage InformationIsdn Protocol Variants Printed Name T1 or E1 Protocol NameT1 and E1 Line Codes Line CodesFraming Types Framing TypeCard Type Selection TSP500 Card TypesConfigurator Menu Configuring the SystemAccessing Configuration Tool This is the main menu for the configuration toolInitialize Configuration BoardsSelect the country where this system will be installed Trunk Information If a 6565 this is what you will seeStation Information Edit/View Configuration Encore and Conferencing InformationCard Information TSP Configuration Tool Displaying the Configuration Saving a Configuration Displaying Card LayoutInitialize Configuration Option Download Configuration Restore ConfigurationTSP Configuration Tool Sample T1 Configuration Initialization Trunk InformationStation Information Encore and Conferencing Information TSP Configuration Tool TSP Configuration Tool TSP Configuration Tool Sample T1 Configuration Modification TSP Configuration Tool TSP Configuration Tool TSP Configuration Tool TSP Configuration Tool TSP Configuration Tool Sample E1 Configuration Initialization Trunk Information Station Information Network Trunks TSP Configuration Tool TSP Configuration Tool TSP Configuration Tool Page TSPLogger TspLogger Centralized logging feature of the CPSEETSP500Overview RloggerDescription Syslogport ConfigurationSysloghost SysloghostSyslogname Syslogname Omaha TSPSyslog Viewers TSP Control TSPLogger Events Call Manger or Gateway has connected to the TSPTSP Name T1/E1 span xx is Down Linux was rebooted or powered up Linux is shutting down. possible reboot or shutdown issuedStarting the TspRelay TspRelaySupported Key Words Following three key words are supportedRlogger ErrorsFor a Call Manager running Linux, it would be Page Intrusion Tone Intrusion Tone Implementing Intrusion Tone IntrusionUsing Intrusion Tone TSP Lights This section includes the following TSP Light DisplayHealth of associated spans TSP Light DisplayColor of trunk and station lights Color MeaningAccessing Text-To-Speech Accessing Text-To-Speech Messages If /home/tts is listed, do the following Mounting the External DriveOtherwise proceed to the next step Mount the external drive Page Integrated Recording See Also Integrated Recording Feature on RAM Disk Files modified during installationComponents of Integrated Recording Recording ServerDisk Monitor Daemon Recording Resource ManagerAppendix 12 Integrated Recording Integrated Recording Operation Appendix 12 Integrated Recording Page Appendix a Troubleshooting Common Questions Common Questions on Caller ID Instructions CPSEETSP500 Hard Drive DiagnosticLogin to root Type ide-smart /dev/hdaCPSEETSP500 now logs when a socket connection closes Example Enhanced Logging for Socket ConnectionsPage Index Enable Qcheck TONETIME1