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Chapter 4 Features and Enhancements
Graceful Campaign Close
The option flag “Let Dials Complete On Campaign Close” has been added to the Enterprise Edition TSP. Normally, the TSP will drop any dials in progress when a Campaign Close message is received. This option allows those dials to complete before closing the campaign.
Connected calls (those calls connected to agents, or announcements), are not automatically dropped – just those dials in progress.
Page | Version 4.0 | CPSEE_TSP500 User Guide |
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