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Avaya CPSEE_TSP500 manual Overview

Models: CPSEE_TSP500

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Chapter 1 Overview

This chapter provides an overview of this document, document conventions, and CPSEE_TSP500. It contains the following sections:

•Introduction to This Guide

•Document Conventions

•Introduction to the CPSEE_TSP500

•CPS_TSP500 System and Upgrades

•System Capacity

•The CPS_TSP500 Telephony Cards

•TSP System Connections

CPSEE_TSP500 User Guide	Version 4.0	Page 1-1
This document is confidential and proprietary to SER Solutions and is not for external use.

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Avaya CPSEE_TSP500 manual Overview

Contents

CPSEETSP500 Trademarks CopyrightWarranties Compliance with Laws and RegulationsTable of Contents Features and Enhancements Admin Terminal Commands Trunk Spans and Dialing Rules TSP Configuration Tool TSP Lights 10-1 Intrusion Tone11-1 12-5Overview Introduction to This Guide Icon Description Document ConventionsIntroduction to the CPSEETSP500 CPSTSP500 System and Upgrades System Capacity CPSTSP500 Telephony Cards TSP500 Telephony CardsModel Name Description T1Systems Monitor and Keyboard Connections TSP System ConnectionsAgent Telephone Connections Inbound Digital StationTSP User Procedures Shutting Down The CPSEETSP500 Rebooting the CPSEETSP500 From the TSP500 Admin terminal Type quit To Exit the AdminTerminalStarting and Stopping The CPSEETSP500 Starting The TSP From The menuAuto Booting the TSP Activating Auto BootingDisable Auto Booting Hwclock --set --date=2/20/03 182400 --utc Setting the Time/Date on the TSPStarting/Configuring TSP500 Press Enter. The Cpsee TSP copyright and Main Menu appears Logging Into TSPMain Menu QuitActivating the CPSEETSP500 Admin Terminal Accessing the Dialing Rules TSP Configuration MenuRed Hat Linux VI Commands Command DescriptionDialing Rules File Item Modifying the Isdn ConfigurationEditing the Isdn Configuration Isdn OptionsOption Description Subscreens of the Isdn Configurations Isdn Configuration Transfer Mode Default = 2 T1 Default = 3 E111. Isdn Configuration Network Signaling Behavior 15. Isdn Configuration Origination Number Type Consult carrier for calling name and proper configuration View Isdn ConfigurationsReset Isdn Configuration Configuring the SyslogTspLogger configuration elements Element DescriptionSystem Tools are for monitoring T1/E1 signaling Select System ToolsSyslog Viewers CAS Signals AgTrace3073BoardInfo View Trace File Isdn TraceView the Trunks File Trunk ProtocolTrunk Span Protocols Trunk Board Number Trunk TypeTrunk Variant Variant field indicates the network protocol variantWrite Configuration to Archive Trunk Wait for First DigitTrunk Wait for Digit Page Features and Enhancements Introduction Examples Restarting ProtocolsGraceful Campaign Close See Also Integrated Recording on Integrated Recording FeatureAgentless Campaign Feature Transferring a Call off of the TSPExample Text-To-Speech TTS Messages Feature Example Caller ID Name FeatureFeatures and Enhancements Collect Dtmf Digits Feature Configuration Personnel Ring Back FeatureFeatures and Enhancements New Trunk Utilization files Feature Trunk Features and EnhancementsNew TUT FIles Example grep TrunkBound *.txtTrunk Bound Alerts Sent to the SysLogger Billing Codes Feature User Data Features and Enhancements Sending User Data over Isdn FeatureSupport for Isdn protocol DMS250 Feature Support for India has been added to the TSP New Country FeatureSilent Coaching Feature Monitoring Features and EnhancementsType load all at the AdminTerminal RulesClient Monitoring for Outbound Remote Stations-Feature Client Monitoring for Conferences -EnhancementRestricted Monitors Enhancement Good Example Bad ExampleLoad misc or load all Decibel Level Adjustment Feature Unrestricted Manual Dial Feature Dialing Features and EnhancementsRedials of Incompletes Feature Digital Station Dials EnhancementExample Answering Machine Enhancements Detecting Beeps on Answering Machines FeatureAnswering Machine Detection Parameters Enhance- ment New Keywords valuesAnsmsilence Keyword Default Admin Description TerminalNew Dumb Terminal Commands Feature New CommandsLoad misc RULE0-4Page Admin Terminal Commands Admin Terminal Commands BUG List of CommandsFollowing is description of the above items Bug TracesCall CaptureDisplays the Isdn parameters defined for the specified span Capturetrkaud CapturetnumCause CfigCMD ConfConns Disable CrateDial Fhang Help EnableInstall Htrunk htInbound inb Ipstats Install FlagsLinkp License licLloop LoadThis command will turn Music-On-Holdon or off LOGMusic Installing Music-On-Hold Examples of the Music CommandUsr/home/cpstsp/sps01/pmt Testing Music On Hold Options optFollowing is a list of options that can be set #123# Key = Use #123# as the key = Use \*123\* as the key Option FlagsPlay ParkPoisson Poisson DistributionsPoisson syntax Symbol MeaningPrep BeepTimerQcheck qc BeepQueueCampClose CampBusyCampIdle CardExcessEventQue DspIdleExcess InbBusySpyAvail TdisabledSpyBad SpyInuseQmsg qm Exit the AdminTerminal 11 Qport CommandQport qp Quit= Move File 1 = Concatenate Recording RequiredRecord 1 Minute Snippets Use Closing ThreadsRecstate Rloop Record recShook RecControlCntShow board Show shoShow camp 12 show boardExample show camp -a Show causeDisplays Campaign related information plus algorithm stats 14 show camp -aShow dsp Show cmonShow dstation 16 show dspDisplays various error counts, and some statistics Show errors18 show errors 17 show dstationShow monids Show groupShow ports Displays the Trunk Numbers assigned to each Trunk GroupShow stat 21 show switch Show switchShow trunks 20 show stat22 show trunks Show utilOptions can be used to rotate through the previous 24 hours 23 show utilSilencetime SilencedbSimcamp SiminSlots Screen Slots slSpan 24 Slots Command25 Span Command SresetSpstuff sp Status stSyslog 26 Status CommandTline Resets call control information for the specified trunk TresetTonetime Tplay28 Configuration Displays a variety of configuration informationVersion 27 Trunk Trace StuffVoicelength VoiceleakageVoiceratio VoicenoiseVoicetime VparmsTrunk Spans and Dialing Rules Common Configuration directory Common DirectoryFile Description Directory Trunks.cnf Tsp.cnf Dialing Rules Key Words of Dialing Rules Building Dialing Rules TutorialAnsmusetone AreacodedigitsWait for a period of silence before playing the message Callingnumber AutologClockmaster ClockpollDefaultbilling keyword DefaultbillingDial String Control Characters Character DescriptionExamples DevicesperthreadDialeddigitsani DisabledtrunksDisplayietag DownloadboardsIvrtrunks IntrusiontoneLOCALAREACODE00 LOCALAREACODE01 through LOCALAREACODE31Locname LocalwattLongwatt MaxlogsizeMonitorassign MonitoronlyNaizero NumstationsOutbounddigitaltrunks NumtrunksPamdmethod ReceiveportRULE0 through RULE4 RnaextendtimeThirdparty SpylistTonefreq Dialing Rules Special CharactersTonetime TonerangeTossedmessages TrunkchecktimeTrunkidletime UsesilentcoachingVoiceansmlength Voiceleakagetime VoiceansmmlengthVoicenoiselevel VoicesilencelevelWaitforsupervision TSP Configuration Tool Configuration Tool Overview Requirements Using the Configuration ToolAudience Text ConventionsNMS Directory Structure Configuration FilesRequired to modify the configuration of a system TSP Configuration Directory StructureTrunks.cnf Tsp.cnfIsdn Protocol Variants Trunk Protocol Selection and Storage InformationCAS Protocols Printed Name T1 or E1 Protocol NameFraming Types Line CodesT1 and E1 Line Codes Framing TypeTSP500 Card Types Card Type SelectionAccessing Configuration Tool Configuring the SystemConfigurator Menu This is the main menu for the configuration toolBoards Initialize ConfigurationSelect the country where this system will be installed If a 6565 this is what you will see Trunk InformationStation Information Encore and Conferencing Information Edit/View ConfigurationCard Information TSP Configuration Tool Displaying the Configuration Displaying Card Layout Saving a ConfigurationInitialize Configuration Option Restore Configuration Download ConfigurationTSP Configuration Tool Trunk Information Sample T1 Configuration InitializationStation Information Encore and Conferencing Information TSP Configuration Tool TSP Configuration Tool TSP Configuration Tool Sample T1 Configuration Modification TSP Configuration Tool TSP Configuration Tool TSP Configuration Tool TSP Configuration Tool TSP Configuration Tool Sample E1 Configuration Initialization Trunk Information Station Information Network Trunks TSP Configuration Tool TSP Configuration Tool TSP Configuration Tool Page TSPLogger Overview Centralized logging feature of the CPSEETSP500TspLogger RloggerDescription Sysloghost ConfigurationSyslogport SysloghostSyslogname Omaha TSP SyslognameSyslog Viewers TSP Control TSPLogger Call Manger or Gateway has connected to the TSP EventsTSP Name T1/E1 span xx is Down Linux is shutting down. possible reboot or shutdown issued Linux was rebooted or powered upSupported Key Words TspRelayStarting the TspRelay Following three key words are supportedErrors RloggerFor a Call Manager running Linux, it would be Page Intrusion Tone Intrusion Tone Intrusion Implementing Intrusion ToneUsing Intrusion Tone This section includes the following TSP Light Display TSP LightsColor of trunk and station lights TSP Light DisplayHealth of associated spans Color MeaningAccessing Text-To-Speech Accessing Text-To-Speech Messages Mounting the External Drive If /home/tts is listed, do the followingOtherwise proceed to the next step Mount the external drive Page Integrated Recording See Also Integrated Recording Feature on Components of Integrated Recording Files modified during installationRAM Disk Recording ServerRecording Resource Manager Disk Monitor DaemonAppendix 12 Integrated Recording Integrated Recording Operation Appendix 12 Integrated Recording Page Appendix a Troubleshooting Common Questions Common Questions on Caller ID Login to root CPSEETSP500 Hard Drive DiagnosticInstructions Type ide-smart /dev/hdaEnhanced Logging for Socket Connections CPSEETSP500 now logs when a socket connection closes ExamplePage Index Enable Qcheck TONETIME1