Chapter 4 Features and Enhancements
DNth minute of the day.
EAverage Number of In Service Predictive Trunks during that minute
FPercent of Predictive Trunks available..
GPercent of Trunk Bound condition during that minute.
HNumber of samples – typically 60 – 1 per second.
IAverage Number of active agents during that minute. ZZ Trailer message – contains no data.
Trunk Bound Alerts Sent to the SysLogger
A Trunk Bound Alert message can now be sent to the SysLogger.
The TSP keeps track of the how much of each minute was spent in a Trunk Bound condition. It will then report it to the Syslogger, provided that:
•There is at least one Campaign open.
•The SysLogger flag “Send Trunk Bound Alerts to the TspLogger” is turned ON.
The reason for the flag is that a TSP may be experiencing Trunk Bound conditions - but the customer has no intention or addressing it. Or, while the customer waits for an upgrade to address the Trunk Bound condition, he may want to suppress the alerts.
The reason for only sending alerts while there is at least one Campaign open is to suppress these messages during initialization or diagnostic test- ing.
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