Components of Integrated Recording, RAM Disk | Avaya CPSEE_TSP500

Appendix 12 Integrated Recording

Components of Integrated Recording

Recording Agent conversations on the TSP500 requires the following compo- nents:

•RAM Disk

•Recording Server

•Disk Monitor Daemon

•Recording Resource Manager

RAM Disk

You must create a RAM disk with at least a 400MB capacity to hold the tem- porary snippets of audio. The file grub.conf, located in the /boot/grub direc- tory, will be modified to allocate the memory needed for the RAM disk. New entries in the /etc/rc.d/rc.local file will create the RAM disk at /mnt/rd dur- ing boot-up.

These modifications take place when you install a recorder during a TSP500 upgrade. You must reboot the system after installation to activate the RAM drive

Recording Server

To activate Integrated Recording, you must mount SAMBA to a shared drive on a Recorder Server. The Recorder Server is the server that will archive the completed recordings. The Recorder Server will be referred to as the Rec- Server in this document.

On Linux, you would mount the shared drive using an entry in the fstab file in the /etc directory. This entry requires an IP address or “nodename”. Although this could vary from site to site, the TSP software installation will configure a default “nodename” (recserv), and IP address on the 199 network (199.199.199.220).

Table 12-1: Files modified during installation.

File	Directory	Comment

fstab	/etc	Add mount statement

hosts	/etc	Add “nodename” and IP address of the Rec-
		Server

.tsp_profile	/usr/home/cpstsp	Add environment variables.

If a different IP address, and “node name” is required, it can be reconfigured during the installation, or afterwards, using the “rec_watch_setup” program located in the /usr/home/cpstsp/cps01/utl/exe directory.

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Avaya CPSEE_TSP500 Components of Integrated Recording, RAM Disk, Recording Server, Files modified during installation

Contents

CPSEETSP500 Trademarks CopyrightWarranties Compliance with Laws and Regulations Table of Contents Features and Enhancements Admin Terminal Commands Trunk Spans and Dialing Rules TSP Configuration Tool TSP Lights 10-1 Intrusion Tone11-1 12-5 Overview Introduction to This Guide Icon Description Document Conventions Introduction to the CPSEETSP500 CPSTSP500 System and Upgrades System Capacity CPSTSP500 Telephony Cards TSP500 Telephony CardsModel Name Description T1Systems Monitor and Keyboard Connections TSP System ConnectionsAgent Telephone Connections Inbound Digital Station TSP User Procedures Shutting Down The CPSEETSP500 Rebooting the CPSEETSP500 From the TSP500 Admin terminal Type quit To Exit the AdminTerminalStarting and Stopping The CPSEETSP500 Starting The TSP From The menu Auto Booting the TSP Activating Auto BootingDisable Auto Booting Hwclock --set --date=2/20/03 182400 --utc Setting the Time/Date on the TSP Starting/Configuring TSP500 Press Enter. The Cpsee TSP copyright and Main Menu appears Logging Into TSP Main Menu QuitActivating the CPSEETSP500 Admin Terminal Accessing the Dialing Rules TSP Configuration MenuRed Hat Linux VI Commands Command Description Dialing Rules File Item Modifying the Isdn Configuration Editing the Isdn Configuration Isdn OptionsOption Description Subscreens of the Isdn Configurations Isdn Configuration Transfer Mode Default = 2 T1 Default = 3 E1 11. Isdn Configuration Network Signaling Behavior 15. Isdn Configuration Origination Number Type Consult carrier for calling name and proper configuration View Isdn Configurations Reset Isdn Configuration Configuring the SyslogTspLogger configuration elements Element Description System Tools are for monitoring T1/E1 signaling Select System ToolsSyslog Viewers CAS Signals AgTrace3073BoardInfo View Trace File Isdn Trace View the Trunks File Trunk ProtocolTrunk Span Protocols Trunk Board Number Trunk TypeTrunk Variant Variant field indicates the network protocol variant Write Configuration to Archive Trunk Wait for First DigitTrunk Wait for Digit Page Features and Enhancements Introduction Examples Restarting Protocols Graceful Campaign Close See Also Integrated Recording on Integrated Recording Feature Agentless Campaign Feature Transferring a Call off of the TSPExample Text-To-Speech TTS Messages Feature Example Caller ID Name Feature Features and Enhancements Collect Dtmf Digits Feature Configuration Personnel Ring Back Feature Features and Enhancements New Trunk Utilization files Feature Trunk Features and EnhancementsNew TUT FIles Example grep TrunkBound *.txt Trunk Bound Alerts Sent to the SysLogger Billing Codes Feature User Data Features and Enhancements Sending User Data over Isdn FeatureSupport for Isdn protocol DMS250 Feature Support for India has been added to the TSP New Country Feature Silent Coaching Feature Monitoring Features and EnhancementsType load all at the AdminTerminal Rules Client Monitoring for Outbound Remote Stations-Feature Client Monitoring for Conferences -EnhancementRestricted Monitors Enhancement Good Example Bad Example Load misc or load all Decibel Level Adjustment Feature Unrestricted Manual Dial Feature Dialing Features and EnhancementsRedials of Incompletes Feature Digital Station Dials Enhancement Example Answering Machine Enhancements Detecting Beeps on Answering Machines FeatureAnswering Machine Detection Parameters Enhance- ment New Keywords values Ansmsilence Keyword Default Admin Description Terminal New Dumb Terminal Commands Feature New CommandsLoad misc RULE0-4Page Admin Terminal Commands Admin Terminal Commands BUG List of CommandsFollowing is description of the above items Bug Traces Call CaptureDisplays the Isdn parameters defined for the specified span Capturetrkaud CapturetnumCause Cfig CMD ConfConns Disable CrateDial Fhang Help Enable Install Htrunk htInbound inb Ipstats Install Flags Linkp License licLloop Load This command will turn Music-On-Holdon or off LOGMusic Installing Music-On-Hold Examples of the Music CommandUsr/home/cpstsp/sps01/pmt Testing Music On Hold Options optFollowing is a list of options that can be set #123# Key = Use #123# as the key = Use \*123\* as the key Option Flags Play ParkPoisson Poisson Distributions Poisson syntax Symbol Meaning Prep BeepTimerQcheck qc BeepQueue CampClose CampBusyCampIdle CardExcess EventQue DspIdleExcess InbBusy SpyAvail TdisabledSpyBad SpyInuse Qmsg qm Exit the AdminTerminal 11 Qport CommandQport qp Quit = Move File 1 = Concatenate Recording RequiredRecord 1 Minute Snippets Use Closing Threads Recstate Rloop Record recShook RecControlCnt Show board Show shoShow camp 12 show board Example show camp -a Show causeDisplays Campaign related information plus algorithm stats 14 show camp -a Show dsp Show cmonShow dstation 16 show dsp Displays various error counts, and some statistics Show errors18 show errors 17 show dstation Show monids Show groupShow ports Displays the Trunk Numbers assigned to each Trunk Group Show stat 21 show switch Show switchShow trunks 20 show stat 22 show trunks Show utilOptions can be used to rotate through the previous 24 hours 23 show util Silencetime SilencedbSimcamp Simin Slots Screen Slots sl Span 24 Slots Command 25 Span Command SresetSpstuff sp Status st Syslog 26 Status Command Tline Resets call control information for the specified trunk TresetTonetime Tplay 28 Configuration Displays a variety of configuration informationVersion 27 Trunk Trace Stuff Voicelength Voiceleakage Voiceratio VoicenoiseVoicetime Vparms Trunk Spans and Dialing Rules Common Configuration directory Common DirectoryFile Description Directory Trunks.cnf Tsp.cnf Dialing Rules Key Words of Dialing Rules Building Dialing Rules Tutorial Ansmusetone AreacodedigitsWait for a period of silence before playing the message Callingnumber AutologClockmaster Clockpoll Defaultbilling keyword DefaultbillingDial String Control Characters Character Description Examples Devicesperthread Dialeddigitsani DisabledtrunksDisplayietag Downloadboards Ivrtrunks IntrusiontoneLOCALAREACODE00 LOCALAREACODE01 through LOCALAREACODE31 Locname LocalwattLongwatt Maxlogsize Monitorassign MonitoronlyNaizero Numstations Outbounddigitaltrunks NumtrunksPamdmethod Receiveport RULE0 through RULE4 Rnaextendtime Thirdparty SpylistTonefreq Dialing Rules Special Characters Tonetime TonerangeTossedmessages Trunkchecktime Trunkidletime UsesilentcoachingVoiceansmlength Voiceleakagetime VoiceansmmlengthVoicenoiselevel Voicesilencelevel Waitforsupervision TSP Configuration Tool Configuration Tool Overview Requirements Using the Configuration ToolAudience Text Conventions NMS Directory Structure Configuration Files Required to modify the configuration of a system TSP Configuration Directory StructureTrunks.cnf Tsp.cnf Isdn Protocol Variants Trunk Protocol Selection and Storage InformationCAS Protocols Printed Name T1 or E1 Protocol Name Framing Types Line CodesT1 and E1 Line Codes Framing Type TSP500 Card Types Card Type Selection Accessing Configuration Tool Configuring the SystemConfigurator Menu This is the main menu for the configuration tool Boards Initialize Configuration Select the country where this system will be installed If a 6565 this is what you will see Trunk Information Station Information Encore and Conferencing Information Edit/View Configuration Card Information TSP Configuration Tool Displaying the Configuration Displaying Card Layout Saving a Configuration Initialize Configuration Option Restore Configuration Download Configuration TSP Configuration Tool Trunk Information Sample T1 Configuration Initialization Station Information Encore and Conferencing Information TSP Configuration Tool TSP Configuration Tool TSP Configuration Tool Sample T1 Configuration Modification TSP Configuration Tool TSP Configuration Tool TSP Configuration Tool TSP Configuration Tool TSP Configuration Tool Sample E1 Configuration Initialization Trunk Information Station Information Network Trunks TSP Configuration Tool TSP Configuration Tool TSP Configuration Tool Page TSPLogger Overview Centralized logging feature of the CPSEETSP500TspLogger Rlogger Description Sysloghost ConfigurationSyslogport Sysloghost Syslogname Omaha TSP Syslogname Syslog Viewers TSP Control TSPLogger Call Manger or Gateway has connected to the TSP Events TSP Name T1/E1 span xx is Down Linux is shutting down. possible reboot or shutdown issued Linux was rebooted or powered up Supported Key Words TspRelayStarting the TspRelay Following three key words are supported Errors RloggerFor a Call Manager running Linux, it would be Page Intrusion Tone Intrusion Tone Intrusion Implementing Intrusion Tone Using Intrusion Tone This section includes the following TSP Light Display TSP Lights Color of trunk and station lights TSP Light DisplayHealth of associated spans Color Meaning Accessing Text-To-Speech Accessing Text-To-Speech Messages Mounting the External Drive If /home/tts is listed, do the followingOtherwise proceed to the next step Mount the external drive Page Integrated Recording See Also Integrated Recording Feature on Components of Integrated Recording Files modified during installationRAM Disk Recording Server Recording Resource Manager Disk Monitor Daemon Appendix 12 Integrated Recording Integrated Recording Operation Appendix 12 Integrated Recording Page Appendix a Troubleshooting Common Questions Common Questions on Caller ID Login to root CPSEETSP500 Hard Drive DiagnosticInstructions Type ide-smart /dev/hda Enhanced Logging for Socket Connections CPSEETSP500 now logs when a socket connection closes ExamplePage Index Enable Qcheck TONETIME1