Avaya CPSEE_TSP500 manual

Models: CPSEE_TSP500

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Chapter 5 Admin Terminal Commands

 

 

Table 5-18: show errors.

 

 

 

 

 

Command

Description

 

 

 

 

 

TpendTMO

Count of Times NMS never acknowledged a Drop-

 

 

Call.

 

 

 

 

 

PrioDial

Count of priority dials. (NOT AN ERROR)

 

 

 

 

 

PrioRisk

Count of agents who went on-hook while in the wait

 

 

state.

 

 

(NOT AN ERROR)

 

 

 

 

 

PrioFail

Count of priority dial failures. An abandon of a pre-

 

 

viously abandoned call. (NOT A TSP ERROR)

 

 

 

 

show group

Displays the Trunk Numbers assigned to each Trunk Group.

show monids

From the AdminTerminal, you can display the currently configured IDs and passwords using the “show monids” command.

Example:

Enter Command-> show monid

ClientID

Password

Caller ID (ANI)

--------

--------

---------------

1234

5678

2035551212

9999

9999

 

Enter Command->

show ports

Displays trunk port related information. This command can be entered with the rotate through switch (-r).

 

 

Table 5-19: show ports.

 

 

 

 

 

 

Command

Description

 

 

 

 

 

 

TK#

Trunk number.

 

 

 

 

 

 

S

State: o = out of service, d = Digital Station, t = Third Party,

 

 

 

i = Inbound

 

 

 

 

 

 

G

Group this trunk belongs to.

 

 

 

 

 

 

State

Application State: IDLE DIAL PROG CONN HANG

 

 

 

 

 

 

 

 

 

CPSEE_TSP500 User Guide

Version 4.0

Page 5-31

This document is confidential and proprietary to SER Solutions and is not for external use.

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Avaya CPSEE_TSP500 manual