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Avaya CPSEE_TSP500 manual

Models: CPSEE_TSP500

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Chapter 5 Admin Terminal Commands

Holds DSPs that have failed. Counts on this queue normally indicate a failure on a NMS Card. However, this failure may be software- (or firmware-) related. Power cycling the TSP may restore the defective DSPs.

DspIdle

Holds any unassigned DSPs.

EventQue

Holds Simulated TSP events and dial results. Only used when the TSP is run in simulation.

Excess

This queue holds any data structures associated with TSP objects that are either not needed or outside the scope of the configuration.

InbBusy

Trunks that are connected to an inbound call are stored here.

InbIdle

Holds available trunks that have been assigned for Inbound only.

McbAvail

Holds available Message Control Blocks. When an Encore Voice Message is loaded, the TSP grabs a Message Control Block from this queue and assigns it to the announcement.

McbInuse

Note:

Examining the “current” count will tell you the number of voice messages loaded into the TSP.

Holds Message Control Blocks that are in use. When an Encore Voice Mes- sage is loaded, the TSP grabs a Message Control Block from the McbAvail queue, and places it on the McbInuse queue.

MpAvail

Holds available Message Port Blocks. Message Port Blocks are the data structures for the DSPs used for recording or playing Encore Voice Messages.

MpDead

Holds Out-of-Service DSPs used for recording or playing Encore voice mes- sages. If the TSP fails to Play or Record on a specific DSP or otherwise indi- cates an error with the DSP, the data structure associated with the DSP is placed on this queue.

MpInuse

Page 5-20Version 4.0CPSEE_TSP500 User Guide

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Avaya CPSEE_TSP500 manual

Contents

CPSEETSP500 Warranties CopyrightTrademarks Compliance with Laws and RegulationsTable of Contents Features and Enhancements Admin Terminal Commands Trunk Spans and Dialing Rules TSP Configuration Tool 11-1 Intrusion ToneTSP Lights 10-1 12-5Overview Introduction to This Guide Document Conventions Icon DescriptionIntroduction to the CPSEETSP500 CPSTSP500 System and Upgrades System Capacity CPSTSP500 Telephony Cards TSP500 Telephony CardsModel Name Description T1Systems Agent Telephone Connections TSP System ConnectionsMonitor and Keyboard Connections Inbound Digital StationTSP User Procedures Shutting Down The CPSEETSP500 Rebooting the CPSEETSP500 Starting and Stopping The CPSEETSP500 To Exit the AdminTerminalFrom the TSP500 Admin terminal Type quit Starting The TSP From The menuAuto Booting the TSP Activating Auto BootingDisable Auto Booting Setting the Time/Date on the TSP Hwclock --set --date=2/20/03 182400 --utcStarting/Configuring TSP500 Logging Into TSP Press Enter. The Cpsee TSP copyright and Main Menu appearsMain Menu QuitActivating the CPSEETSP500 Admin Terminal Red Hat Linux VI Commands TSP Configuration MenuAccessing the Dialing Rules Command DescriptionModifying the Isdn Configuration Dialing Rules File ItemEditing the Isdn Configuration Isdn OptionsOption Description Subscreens of the Isdn Configurations Default = 2 T1 Default = 3 E1 Isdn Configuration Transfer Mode11. Isdn Configuration Network Signaling Behavior 15. Isdn Configuration Origination Number Type View Isdn Configurations Consult carrier for calling name and proper configurationTspLogger configuration elements Configuring the SyslogReset Isdn Configuration Element DescriptionSystem Tools are for monitoring T1/E1 signaling Select System ToolsSyslog Viewers CAS Signals AgTrace3073BoardInfo Isdn Trace View Trace FileView the Trunks File Trunk ProtocolTrunk Span Protocols Trunk Variant Trunk TypeTrunk Board Number Variant field indicates the network protocol variantWrite Configuration to Archive Trunk Wait for First DigitTrunk Wait for Digit Page Features and Enhancements Introduction Restarting Protocols ExamplesGraceful Campaign Close Integrated Recording Feature See Also Integrated Recording onAgentless Campaign Feature Transferring a Call off of the TSPExample Text-To-Speech TTS Messages Feature Caller ID Name Feature ExampleFeatures and Enhancements Collect Dtmf Digits Feature Personnel Ring Back Feature ConfigurationFeatures and Enhancements New TUT FIles Trunk Features and EnhancementsNew Trunk Utilization files Feature Example grep TrunkBound *.txtTrunk Bound Alerts Sent to the SysLogger Billing Codes Feature User Data Features and Enhancements Sending User Data over Isdn FeatureSupport for Isdn protocol DMS250 Feature New Country Feature Support for India has been added to the TSPType load all at the AdminTerminal Monitoring Features and EnhancementsSilent Coaching Feature RulesClient Monitoring for Outbound Remote Stations-Feature Client Monitoring for Conferences -EnhancementRestricted Monitors Enhancement Bad Example Good ExampleLoad misc or load all Decibel Level Adjustment Feature Redials of Incompletes Feature Dialing Features and EnhancementsUnrestricted Manual Dial Feature Digital Station Dials EnhancementExample Answering Machine Detection Parameters Enhance- ment Detecting Beeps on Answering Machines FeatureAnswering Machine Enhancements New Keywords valuesKeyword Default Admin Description Terminal AnsmsilenceLoad misc New CommandsNew Dumb Terminal Commands Feature RULE0-4Page Admin Terminal Commands Admin Terminal Commands Following is description of the above items List of CommandsBUG Bug TracesCall CaptureDisplays the Isdn parameters defined for the specified span Cause CapturetnumCapturetrkaud CfigCMD ConfConns Disable CrateDial Enable Fhang HelpInstall Htrunk htInbound inb Install Flags IpstatsLloop License licLinkp LoadThis command will turn Music-On-Holdon or off LOGMusic Installing Music-On-Hold Examples of the Music CommandUsr/home/cpstsp/sps01/pmt Testing Music On Hold Options optFollowing is a list of options that can be set Option Flags #123# Key = Use #123# as the key = Use \*123\* as the keyPoisson ParkPlay Poisson DistributionsSymbol Meaning Poisson syntaxQcheck qc BeepTimerPrep BeepQueueCampIdle CampBusyCampClose CardExcessExcess DspIdleEventQue InbBusySpyBad TdisabledSpyAvail SpyInuseQmsg qm Qport qp 11 Qport CommandExit the AdminTerminal QuitRecord 1 Minute Snippets Recording Required= Move File 1 = Concatenate Use Closing ThreadsRecstate Shook Record recRloop RecControlCntShow camp Show shoShow board 12 show boardDisplays Campaign related information plus algorithm stats Show causeExample show camp -a 14 show camp -aShow dstation Show cmonShow dsp 16 show dsp18 show errors Show errorsDisplays various error counts, and some statistics 17 show dstationShow ports Show groupShow monids Displays the Trunk Numbers assigned to each Trunk GroupShow stat Show trunks Show switch21 show switch 20 show statOptions can be used to rotate through the previous 24 hours Show util22 show trunks 23 show utilSimcamp SilencedbSilencetime SiminSlots sl Slots Screen24 Slots Command SpanSpstuff sp Sreset25 Span Command Status st26 Status Command SyslogTline Tonetime TresetResets call control information for the specified trunk TplayVersion Displays a variety of configuration information28 Configuration 27 Trunk Trace StuffVoiceleakage VoicelengthVoicetime VoicenoiseVoiceratio VparmsTrunk Spans and Dialing Rules Common Configuration directory Common DirectoryFile Description Directory Trunks.cnf Tsp.cnf Dialing Rules Building Dialing Rules Tutorial Key Words of Dialing RulesAnsmusetone AreacodedigitsWait for a period of silence before playing the message Clockmaster AutologCallingnumber ClockpollDial String Control Characters DefaultbillingDefaultbilling keyword Character DescriptionDevicesperthread ExamplesDisplayietag DisabledtrunksDialeddigitsani DownloadboardsLOCALAREACODE00 IntrusiontoneIvrtrunks LOCALAREACODE01 through LOCALAREACODE31Longwatt LocalwattLocname MaxlogsizeNaizero MonitoronlyMonitorassign NumstationsPamdmethod NumtrunksOutbounddigitaltrunks ReceiveportRnaextendtime RULE0 through RULE4Tonefreq SpylistThirdparty Dialing Rules Special CharactersTossedmessages TonerangeTonetime TrunkchecktimeTrunkidletime UsesilentcoachingVoiceansmlength Voicenoiselevel VoiceansmmlengthVoiceleakagetime VoicesilencelevelWaitforsupervision TSP Configuration Tool Configuration Tool Overview Audience Using the Configuration ToolRequirements Text ConventionsConfiguration Files NMS Directory StructureTrunks.cnf TSP Configuration Directory StructureRequired to modify the configuration of a system Tsp.cnfCAS Protocols Trunk Protocol Selection and Storage InformationIsdn Protocol Variants Printed Name T1 or E1 Protocol NameT1 and E1 Line Codes Line CodesFraming Types Framing TypeCard Type Selection TSP500 Card TypesConfigurator Menu Configuring the SystemAccessing Configuration Tool This is the main menu for the configuration toolInitialize Configuration BoardsSelect the country where this system will be installed Trunk Information If a 6565 this is what you will seeStation Information Edit/View Configuration Encore and Conferencing InformationCard Information TSP Configuration Tool Displaying the Configuration Saving a Configuration Displaying Card LayoutInitialize Configuration Option Download Configuration Restore ConfigurationTSP Configuration Tool Sample T1 Configuration Initialization Trunk InformationStation Information Encore and Conferencing Information TSP Configuration Tool TSP Configuration Tool TSP Configuration Tool Sample T1 Configuration Modification TSP Configuration Tool TSP Configuration Tool TSP Configuration Tool TSP Configuration Tool TSP Configuration Tool Sample E1 Configuration Initialization Trunk Information Station Information Network Trunks TSP Configuration Tool TSP Configuration Tool TSP Configuration Tool Page TSPLogger TspLogger Centralized logging feature of the CPSEETSP500Overview RloggerDescription Syslogport ConfigurationSysloghost SysloghostSyslogname Syslogname Omaha TSPSyslog Viewers TSP Control TSPLogger Events Call Manger or Gateway has connected to the TSPTSP Name T1/E1 span xx is Down Linux was rebooted or powered up Linux is shutting down. possible reboot or shutdown issuedStarting the TspRelay TspRelaySupported Key Words Following three key words are supportedErrors RloggerFor a Call Manager running Linux, it would be Page Intrusion Tone Intrusion Tone Implementing Intrusion Tone IntrusionUsing Intrusion Tone TSP Lights This section includes the following TSP Light DisplayHealth of associated spans TSP Light DisplayColor of trunk and station lights Color MeaningAccessing Text-To-Speech Accessing Text-To-Speech Messages Mounting the External Drive If /home/tts is listed, do the followingOtherwise proceed to the next step Mount the external drive Page Integrated Recording See Also Integrated Recording Feature on RAM Disk Files modified during installationComponents of Integrated Recording Recording ServerDisk Monitor Daemon Recording Resource ManagerAppendix 12 Integrated Recording Integrated Recording Operation Appendix 12 Integrated Recording Page Appendix a Troubleshooting Common Questions Common Questions on Caller ID Instructions CPSEETSP500 Hard Drive DiagnosticLogin to root Type ide-smart /dev/hdaCPSEETSP500 now logs when a socket connection closes Example Enhanced Logging for Socket ConnectionsPage Index Enable Qcheck TONETIME1