Avaya CPSEE_TSP500 manual Show cause, Example show camp -a, show cause

Chapter 5 Admin Terminal Commands

	Table 5-13: show camp.
Command	Description
RNA’s	Total Ring No Answers.
	Example: show camp –a
	Displays Campaign related information plus algorithm stats

	Table 5-14: show camp –a”
command	Description
C#	Campaign Number
LG	Number of Agents logged into the Campaign
WT	Number of Agents waiting for calls.
CN	Number of Agents talking on a call.
TNU	Number of Telephone Numbers waiting to be dialed.
DIALS	Current calls being Dialed.
TOTDL	Total Dials
CONNS	Total Calls connected to agents.
SWT	Short Term Agent Wait time.
WT	Long Term Agent Wait Time
ARATE	Current Abandon Rate.

show cause

Displays Campaign related information. This command can be entered with the clear stats switch (-c).

	Table 5-15: "show cause"
command	Description
Cause	Cause code as a decimal number.
hex	Cause code as a hexadecimal number.
hex	Application cause code as a hexadecimal number.
APP_Event	Application event associated with this application cause code.
Count	Count of occurrences of this cause code.

Page 5-28Version 4.0CPSEE_TSP500 User Guide

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