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Avaya CPSEE_TSP500 manual

Models: CPSEE_TSP500

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Appendix A Troubleshooting

Page A-6	Version 4.0	CPSEE_TSP500 User Guide
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Avaya CPSEE_TSP500 manual

Contents

CPSEETSP500 Copyright TrademarksWarranties Compliance with Laws and RegulationsTable of Contents Features and Enhancements Admin Terminal Commands Trunk Spans and Dialing Rules TSP Configuration Tool Intrusion Tone TSP Lights 10-111-1 12-5Overview Introduction to This Guide Document Conventions Icon DescriptionIntroduction to the CPSEETSP500 CPSTSP500 System and Upgrades System Capacity Model Name Description T1Systems CPSTSP500 Telephony CardsTSP500 Telephony Cards TSP System Connections Monitor and Keyboard ConnectionsAgent Telephone Connections Inbound Digital StationTSP User Procedures Shutting Down The CPSEETSP500 Rebooting the CPSEETSP500 To Exit the AdminTerminal From the TSP500 Admin terminal Type quitStarting and Stopping The CPSEETSP500 Starting The TSP From The menuDisable Auto Booting Auto Booting the TSPActivating Auto Booting Setting the Time/Date on the TSP Hwclock --set --date=2/20/03 182400 --utcStarting/Configuring TSP500 Logging Into TSP Press Enter. The Cpsee TSP copyright and Main Menu appearsActivating the CPSEETSP500 Main MenuQuit Admin Terminal TSP Configuration Menu Accessing the Dialing RulesRed Hat Linux VI Commands Command DescriptionModifying the Isdn Configuration Dialing Rules File ItemOption Description Editing the Isdn ConfigurationIsdn Options Subscreens of the Isdn Configurations Default = 2 T1 Default = 3 E1 Isdn Configuration Transfer Mode11. Isdn Configuration Network Signaling Behavior 15. Isdn Configuration Origination Number Type View Isdn Configurations Consult carrier for calling name and proper configurationConfiguring the Syslog Reset Isdn ConfigurationTspLogger configuration elements Element DescriptionSyslog Viewers System Tools are for monitoring T1/E1 signalingSelect System Tools BoardInfo CAS SignalsAgTrace3073 Isdn Trace View Trace FileTrunk Span Protocols View the Trunks FileTrunk Protocol Trunk Type Trunk Board NumberTrunk Variant Variant field indicates the network protocol variantTrunk Wait for Digit Write Configuration to ArchiveTrunk Wait for First Digit Page Features and Enhancements Introduction Restarting Protocols ExamplesGraceful Campaign Close Integrated Recording Feature See Also Integrated Recording onExample Agentless Campaign FeatureTransferring a Call off of the TSP Text-To-Speech TTS Messages Feature Caller ID Name Feature ExampleFeatures and Enhancements Collect Dtmf Digits Feature Personnel Ring Back Feature ConfigurationFeatures and Enhancements Trunk Features and Enhancements New Trunk Utilization files FeatureNew TUT FIles Example grep TrunkBound *.txtTrunk Bound Alerts Sent to the SysLogger Billing Codes Feature Support for Isdn protocol DMS250 Feature User Data Features and EnhancementsSending User Data over Isdn Feature New Country Feature Support for India has been added to the TSPMonitoring Features and Enhancements Silent Coaching FeatureType load all at the AdminTerminal RulesRestricted Monitors Enhancement Client Monitoring for Outbound Remote Stations-FeatureClient Monitoring for Conferences -Enhancement Bad Example Good ExampleLoad misc or load all Decibel Level Adjustment Feature Dialing Features and Enhancements Unrestricted Manual Dial FeatureRedials of Incompletes Feature Digital Station Dials EnhancementExample Detecting Beeps on Answering Machines Feature Answering Machine EnhancementsAnswering Machine Detection Parameters Enhance- ment New Keywords valuesKeyword Default Admin Description Terminal AnsmsilenceNew Commands New Dumb Terminal Commands FeatureLoad misc RULE0-4Page Admin Terminal Commands Admin Terminal Commands List of Commands BUGFollowing is description of the above items Bug TracesDisplays the Isdn parameters defined for the specified span CallCapture Capturetnum CapturetrkaudCause CfigConns CMDConf Dial DisableCrate Enable Fhang HelpInbound inb InstallHtrunk ht Install Flags IpstatsLicense lic LinkpLloop LoadMusic This command will turn Music-On-Holdon or offLOG Usr/home/cpstsp/sps01/pmt Installing Music-On-HoldExamples of the Music Command Following is a list of options that can be set Testing Music On HoldOptions opt Option Flags #123# Key = Use #123# as the key = Use \*123\* as the keyPark PlayPoisson Poisson DistributionsSymbol Meaning Poisson syntaxBeepTimer PrepQcheck qc BeepQueueCampBusy CampCloseCampIdle CardExcessDspIdle EventQueExcess InbBusyTdisabled SpyAvailSpyBad SpyInuseQmsg qm 11 Qport Command Exit the AdminTerminalQport qp QuitRecording Required = Move File 1 = ConcatenateRecord 1 Minute Snippets Use Closing ThreadsRecstate Record rec RloopShook RecControlCntShow sho Show boardShow camp 12 show boardShow cause Example show camp -aDisplays Campaign related information plus algorithm stats 14 show camp -aShow cmon Show dspShow dstation 16 show dspShow errors Displays various error counts, and some statistics18 show errors 17 show dstationShow group Show monidsShow ports Displays the Trunk Numbers assigned to each Trunk GroupShow stat Show switch 21 show switchShow trunks 20 show statShow util 22 show trunksOptions can be used to rotate through the previous 24 hours 23 show utilSilencedb SilencetimeSimcamp SiminSlots sl Slots Screen24 Slots Command SpanSreset 25 Span CommandSpstuff sp Status st26 Status Command SyslogTline Treset Resets call control information for the specified trunkTonetime TplayDisplays a variety of configuration information 28 ConfigurationVersion 27 Trunk Trace StuffVoiceleakage VoicelengthVoicenoise VoiceratioVoicetime VparmsTrunk Spans and Dialing Rules File Description Directory Common Configuration directoryCommon Directory Trunks.cnf Tsp.cnf Dialing Rules Building Dialing Rules Tutorial Key Words of Dialing RulesWait for a period of silence before playing the message AnsmusetoneAreacodedigits Autolog CallingnumberClockmaster ClockpollDefaultbilling Defaultbilling keywordDial String Control Characters Character DescriptionDevicesperthread ExamplesDisabledtrunks DialeddigitsaniDisplayietag DownloadboardsIntrusiontone IvrtrunksLOCALAREACODE00 LOCALAREACODE01 through LOCALAREACODE31Localwatt LocnameLongwatt MaxlogsizeMonitoronly MonitorassignNaizero NumstationsNumtrunks OutbounddigitaltrunksPamdmethod ReceiveportRnaextendtime RULE0 through RULE4Spylist ThirdpartyTonefreq Dialing Rules Special CharactersTonerange TonetimeTossedmessages TrunkchecktimeVoiceansmlength TrunkidletimeUsesilentcoaching Voiceansmmlength VoiceleakagetimeVoicenoiselevel VoicesilencelevelWaitforsupervision TSP Configuration Tool Configuration Tool Overview Using the Configuration Tool RequirementsAudience Text ConventionsConfiguration Files NMS Directory StructureTSP Configuration Directory Structure Required to modify the configuration of a systemTrunks.cnf Tsp.cnfTrunk Protocol Selection and Storage Information Isdn Protocol VariantsCAS Protocols Printed Name T1 or E1 Protocol NameLine Codes Framing TypesT1 and E1 Line Codes Framing TypeCard Type Selection TSP500 Card TypesConfiguring the System Accessing Configuration ToolConfigurator Menu This is the main menu for the configuration toolInitialize Configuration BoardsSelect the country where this system will be installed Trunk Information If a 6565 this is what you will seeStation Information Edit/View Configuration Encore and Conferencing InformationCard Information TSP Configuration Tool Displaying the Configuration Saving a Configuration Displaying Card LayoutInitialize Configuration Option Download Configuration Restore ConfigurationTSP Configuration Tool Sample T1 Configuration Initialization Trunk InformationStation Information Encore and Conferencing Information TSP Configuration Tool TSP Configuration Tool TSP Configuration Tool Sample T1 Configuration Modification TSP Configuration Tool TSP Configuration Tool TSP Configuration Tool TSP Configuration Tool TSP Configuration Tool Sample E1 Configuration Initialization Trunk Information Station Information Network Trunks TSP Configuration Tool TSP Configuration Tool TSP Configuration Tool Page TSPLogger Centralized logging feature of the CPSEETSP500 OverviewTspLogger RloggerDescription Configuration SysloghostSyslogport SysloghostSyslogname Syslogname Omaha TSPSyslog Viewers TSP Control TSPLogger Events Call Manger or Gateway has connected to the TSPTSP Name T1/E1 span xx is Down Linux was rebooted or powered up Linux is shutting down. possible reboot or shutdown issuedTspRelay Supported Key WordsStarting the TspRelay Following three key words are supportedFor a Call Manager running Linux, it would be ErrorsRlogger Page Intrusion Tone Intrusion Tone Implementing Intrusion Tone IntrusionUsing Intrusion Tone TSP Lights This section includes the following TSP Light DisplayTSP Light Display Color of trunk and station lightsHealth of associated spans Color MeaningAccessing Text-To-Speech Accessing Text-To-Speech Messages Otherwise proceed to the next step Mount the external drive Mounting the External DriveIf /home/tts is listed, do the following Page Integrated Recording See Also Integrated Recording Feature on Files modified during installation Components of Integrated RecordingRAM Disk Recording ServerDisk Monitor Daemon Recording Resource ManagerAppendix 12 Integrated Recording Integrated Recording Operation Appendix 12 Integrated Recording Page Appendix a Troubleshooting Common Questions Common Questions on Caller ID CPSEETSP500 Hard Drive Diagnostic Login to rootInstructions Type ide-smart /dev/hdaCPSEETSP500 now logs when a socket connection closes Example Enhanced Logging for Socket ConnectionsPage Index Enable Qcheck TONETIME1