Chapter 6 Trunk Spans and Dialing Rules
guaranteed assignment. That is, if at the time of the dial request, no trunks are available in that specified trunk group, a search will begin for a trunk in another group.
MONITOR_ONLY
This keyword specifies Stations, or a range of Stations, that can Manual Mon- itor, also known as Voice only monitor. These are stations that will NOT be used as Agents. You can assign a maximum of 32.
Stations can be entered either as individual numbers, or ranges.
Example:
MONITOR_ONLY 3 5
MONITOR_ASSIGN
This keyword restricts a Manual Monitor to specific stations. If a Manual Monitor attempts to monitor a station that is not in its assignment list, a “fast busy” tone will be played to the Monitor. The following rules apply:
•Monitors who have no assignments are allowed to monitor all agents.
•Multiple “MONITOR_ASSIGN” keywords may be present in the Dialing Rules, but only one monitor may be assigned per entry.
•Multiple entries can be used for the same Monitor
•Agent stations may be entered as individual numbers or ranges.
•The Admin Terminal command “load misc” can be used to activate changes.
•Different Monitors can monitor the same station.
Syntax:
MONITOR_ASSIGN <monitor> <station number or range of stations>
Example:
MONITOR_ASSIGN | 4 | |
MONITOR_ASSIGN | 4 | |
MONITOR_ASSIGN | 20 |
NAI_ZERO
This keyword specifies whether the NAI (Network Access Identifier) for ISDN lines should always be zero, or consecutive unique numbers. Typically, our connections to ISDN lines require that the NAI be zero. It is automati- cally assigned by the TSP Configurator.
NUM_STATIONS
This keyword specifies how many stations can be connected to the TSP. This number includes all agents and voice monitoring stations, it is automatically assigned by the TSP Configurator.
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