Avaya CPSEE_TSP500 manual Ipstats, Install Flags

Chapter 5 Admin Terminal Commands

Table 5-3: Install Flags.

Option	Description
Monitor Agents Between Calls	Allows a Supervisor to monitor an agent’s conversation
	while not on a call. Normally, the Supervisor cannot
	hear the agent while he/she is waiting for a call.
Disconnect Trunk to Trunk Transfer	Specifies whether or not trunks that are tied together
if connected too long	too long should be dropped .
Allow Trunk Prep	With this flag turned ON, the TSP will attempt to test
	the state of the trunks, and remove those that are out
	of service. Not all protocols support this feature. This
	feature can be turned ON for the following:
	1. ISDN protocols that support “Service Messaging” on
	the bearer channels.
	2. Wink Start protocols. (not immediate start)
Host Selects Agents	Indicates that the TSP is not doing Agent Selection for
	Predictive Dial connections. This will force the TSP
	to send a Route Request message to the Adjunct
	rather than a Predictive Dial Connect message.
Use Monitor Key *123* when Man-	Instruct the TSP to only accept Manual Monitor com-
ual Monitoring	mands that begin with the code *123*.
Analyze Abandons for Answering	NOT CURRENTLY SUPPORTED
Machines
Multi Country Dialing	Specifies that a three-digit Country Code must precede
	every phone number arriving at the TSP. This flag
	should only be turned on for TSPs doing “Multi Country
	Dialing.”
Retry Dial Errors and Reorder tones	Instructs the TSP to consider all classified dials as
	“connected“ if it sees Answer Supervision. Otherwise
	the TSP will wait for voice.
Connect Remote Agent Dials on	Instructs the TSP to consider a call as an Unknown SIT
Supervision	tone if a remote Agent had been detected and NO
	Answer Supervision had been received.
Connect All Dials on Supervision	Instructs the TSP to consider a call as an Unknown SIT
	tone if an answering machine had been detected and
	NO Answer Supervision had been received.
Declare Answering Machine with	Specifies that reorder SIT Tone dial results will not be
no Supervision as Unknown SIT	redialed.

IPSTATS

This command displays the number of IP Addresses that have been registered to receive TSP Lights and of those the number that have been unregistered. This information is reset when the TSP is rebooted.

Page 5-10Version 4.0CPSEE_TSP500 User Guide

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