Appendix a Troubleshooting | Avaya CPSEE_TSP500 specification

Appendix A Troubleshooting

This section includes the following:

•Common Questions

•CPSEE_TSP500 Hard Drive Diagnostic

•Enhanced Logging for Socket Connections

CPSEE_TSP500 User Guide	Version 4.0	Page A-1
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Avaya CPSEE_TSP500 manual Appendix a Troubleshooting

Contents

CPSEETSP500 Compliance with Laws and Regulations CopyrightTrademarks Warranties Table of Contents Features and Enhancements Admin Terminal Commands Trunk Spans and Dialing Rules TSP Configuration Tool 12-5 Intrusion ToneTSP Lights 10-1 11-1 Overview Introduction to This Guide Icon Description Document Conventions Introduction to the CPSEETSP500 CPSTSP500 System and Upgrades System Capacity CPSTSP500 Telephony Cards TSP500 Telephony CardsModel Name Description T1Systems Inbound Digital Station TSP System ConnectionsMonitor and Keyboard Connections Agent Telephone Connections TSP User Procedures Shutting Down The CPSEETSP500 Rebooting the CPSEETSP500 Starting The TSP From The menu To Exit the AdminTerminalFrom the TSP500 Admin terminal Type quit Starting and Stopping The CPSEETSP500 Auto Booting the TSP Activating Auto BootingDisable Auto Booting Hwclock --set --date=2/20/03 182400 --utc Setting the Time/Date on the TSP Starting/Configuring TSP500 Press Enter. The Cpsee TSP copyright and Main Menu appears Logging Into TSP Main Menu QuitActivating the CPSEETSP500 Admin Terminal Command Description TSP Configuration MenuAccessing the Dialing Rules Red Hat Linux VI Commands Dialing Rules File Item Modifying the Isdn Configuration Editing the Isdn Configuration Isdn OptionsOption Description Subscreens of the Isdn Configurations Isdn Configuration Transfer Mode Default = 2 T1 Default = 3 E1 11. Isdn Configuration Network Signaling Behavior 15. Isdn Configuration Origination Number Type Consult carrier for calling name and proper configuration View Isdn Configurations Element Description Configuring the SyslogReset Isdn Configuration TspLogger configuration elements System Tools are for monitoring T1/E1 signaling Select System ToolsSyslog Viewers CAS Signals AgTrace3073BoardInfo View Trace File Isdn Trace View the Trunks File Trunk ProtocolTrunk Span Protocols Variant field indicates the network protocol variant Trunk TypeTrunk Board Number Trunk Variant Write Configuration to Archive Trunk Wait for First DigitTrunk Wait for Digit Page Features and Enhancements Introduction Examples Restarting Protocols Graceful Campaign Close See Also Integrated Recording on Integrated Recording Feature Agentless Campaign Feature Transferring a Call off of the TSPExample Text-To-Speech TTS Messages Feature Example Caller ID Name Feature Features and Enhancements Collect Dtmf Digits Feature Configuration Personnel Ring Back Feature Features and Enhancements Example grep TrunkBound *.txt Trunk Features and EnhancementsNew Trunk Utilization files Feature New TUT FIles Trunk Bound Alerts Sent to the SysLogger Billing Codes Feature User Data Features and Enhancements Sending User Data over Isdn FeatureSupport for Isdn protocol DMS250 Feature Support for India has been added to the TSP New Country Feature Rules Monitoring Features and EnhancementsSilent Coaching Feature Type load all at the AdminTerminal Client Monitoring for Outbound Remote Stations-Feature Client Monitoring for Conferences -EnhancementRestricted Monitors Enhancement Good Example Bad Example Load misc or load all Decibel Level Adjustment Feature Digital Station Dials Enhancement Dialing Features and EnhancementsUnrestricted Manual Dial Feature Redials of Incompletes Feature Example New Keywords values Detecting Beeps on Answering Machines FeatureAnswering Machine Enhancements Answering Machine Detection Parameters Enhance- ment Ansmsilence Keyword Default Admin Description Terminal RULE0-4 New CommandsNew Dumb Terminal Commands Feature Load miscPage Admin Terminal Commands Admin Terminal Commands Bug Traces List of CommandsBUG Following is description of the above items Call CaptureDisplays the Isdn parameters defined for the specified span Cfig CapturetnumCapturetrkaud Cause CMD ConfConns Disable CrateDial Fhang Help Enable Install Htrunk htInbound inb Ipstats Install Flags Load License licLinkp Lloop This command will turn Music-On-Holdon or off LOGMusic Installing Music-On-Hold Examples of the Music CommandUsr/home/cpstsp/sps01/pmt Testing Music On Hold Options optFollowing is a list of options that can be set #123# Key = Use #123# as the key = Use \*123\* as the key Option Flags Poisson Distributions ParkPlay Poisson Poisson syntax Symbol Meaning BeepQueue BeepTimerPrep Qcheck qc CardExcess CampBusyCampClose CampIdle InbBusy DspIdleEventQue Excess SpyInuse TdisabledSpyAvail SpyBad Qmsg qm Quit 11 Qport CommandExit the AdminTerminal Qport qp Use Closing Threads Recording Required= Move File 1 = Concatenate Record 1 Minute Snippets Recstate RecControlCnt Record recRloop Shook 12 show board Show shoShow board Show camp 14 show camp -a Show causeExample show camp -a Displays Campaign related information plus algorithm stats 16 show dsp Show cmonShow dsp Show dstation 17 show dstation Show errorsDisplays various error counts, and some statistics 18 show errors Displays the Trunk Numbers assigned to each Trunk Group Show groupShow monids Show ports Show stat 20 show stat Show switch21 show switch Show trunks 23 show util Show util22 show trunks Options can be used to rotate through the previous 24 hours Simin SilencedbSilencetime Simcamp Slots Screen Slots sl Span 24 Slots Command Status st Sreset25 Span Command Spstuff sp Syslog 26 Status Command Tline Tplay TresetResets call control information for the specified trunk Tonetime 27 Trunk Trace Stuff Displays a variety of configuration information28 Configuration Version Voicelength Voiceleakage Vparms VoicenoiseVoiceratio Voicetime Trunk Spans and Dialing Rules Common Configuration directory Common DirectoryFile Description Directory Trunks.cnf Tsp.cnf Dialing Rules Key Words of Dialing Rules Building Dialing Rules Tutorial Ansmusetone AreacodedigitsWait for a period of silence before playing the message Clockpoll AutologCallingnumber Clockmaster Character Description DefaultbillingDefaultbilling keyword Dial String Control Characters Examples Devicesperthread Downloadboards DisabledtrunksDialeddigitsani Displayietag LOCALAREACODE01 through LOCALAREACODE31 IntrusiontoneIvrtrunks LOCALAREACODE00 Maxlogsize LocalwattLocname Longwatt Numstations MonitoronlyMonitorassign Naizero Receiveport NumtrunksOutbounddigitaltrunks Pamdmethod RULE0 through RULE4 Rnaextendtime Dialing Rules Special Characters SpylistThirdparty Tonefreq Trunkchecktime TonerangeTonetime Tossedmessages Trunkidletime UsesilentcoachingVoiceansmlength Voicesilencelevel VoiceansmmlengthVoiceleakagetime Voicenoiselevel Waitforsupervision TSP Configuration Tool Configuration Tool Overview Text Conventions Using the Configuration ToolRequirements Audience NMS Directory Structure Configuration Files Tsp.cnf TSP Configuration Directory StructureRequired to modify the configuration of a system Trunks.cnf Printed Name T1 or E1 Protocol Name Trunk Protocol Selection and Storage InformationIsdn Protocol Variants CAS Protocols Framing Type Line CodesFraming Types T1 and E1 Line Codes TSP500 Card Types Card Type Selection This is the main menu for the configuration tool Configuring the SystemAccessing Configuration Tool Configurator Menu Boards Initialize Configuration Select the country where this system will be installed If a 6565 this is what you will see Trunk Information Station Information Encore and Conferencing Information Edit/View Configuration Card Information TSP Configuration Tool Displaying the Configuration Displaying Card Layout Saving a Configuration Initialize Configuration Option Restore Configuration Download Configuration TSP Configuration Tool Trunk Information Sample T1 Configuration Initialization Station Information Encore and Conferencing Information TSP Configuration Tool TSP Configuration Tool TSP Configuration Tool Sample T1 Configuration Modification TSP Configuration Tool TSP Configuration Tool TSP Configuration Tool TSP Configuration Tool TSP Configuration Tool Sample E1 Configuration Initialization Trunk Information Station Information Network Trunks TSP Configuration Tool TSP Configuration Tool TSP Configuration Tool Page TSPLogger Rlogger Centralized logging feature of the CPSEETSP500Overview TspLogger Description Sysloghost ConfigurationSysloghost Syslogport Syslogname Omaha TSP Syslogname Syslog Viewers TSP Control TSPLogger Call Manger or Gateway has connected to the TSP Events TSP Name T1/E1 span xx is Down Linux is shutting down. possible reboot or shutdown issued Linux was rebooted or powered up Following three key words are supported TspRelaySupported Key Words Starting the TspRelay Errors RloggerFor a Call Manager running Linux, it would be Page Intrusion Tone Intrusion Tone Intrusion Implementing Intrusion Tone Using Intrusion Tone This section includes the following TSP Light Display TSP Lights Color Meaning TSP Light DisplayColor of trunk and station lights Health of associated spans Accessing Text-To-Speech Accessing Text-To-Speech Messages Mounting the External Drive If /home/tts is listed, do the followingOtherwise proceed to the next step Mount the external drive Page Integrated Recording See Also Integrated Recording Feature on Recording Server Files modified during installationComponents of Integrated Recording RAM Disk Recording Resource Manager Disk Monitor Daemon Appendix 12 Integrated Recording Integrated Recording Operation Appendix 12 Integrated Recording Page Appendix a Troubleshooting Common Questions Common Questions on Caller ID Type ide-smart /dev/hda CPSEETSP500 Hard Drive DiagnosticLogin to root Instructions Enhanced Logging for Socket Connections CPSEETSP500 now logs when a socket connection closes ExamplePage Index Enable Qcheck TONETIME1