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| Chapter 5 Admin Terminal Commands | |
| Table | ||
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| Option | Description | |
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| Connect Time | The time it takes to connect one | |
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| audio path. | |
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| Connect to Positive Voice | The time it takes between receiv- | |
| Detection Time | ing the Connect event and posi- | |
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| tively identifying voice. | |
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| Event Time | The time it takes to check for new | |
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| events. | |
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| Event Queue Time | Measures the time that it takes to | |
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| process writing vendor board | |
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| events. | |
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| Talk Time | Time the agents spend on a call. | |
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| Includes | |
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| Wait Time | Time agents spend waiting for | |
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| calls. | |
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| Protocol Stop | Time it takes to stop a protocol. | |
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| Protocol Start | Time it takes to start a protocol. | |
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Distribution times are available globally or by campaign.
Syntax: poisson
Table 5-8: Poisson syntax.
Symbol |
| Meaning |
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= | Answer Time | |
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= | Event Time | |
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= | Protocol Stop and Start Time | |
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= | Event Queue Time | |
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= | Talk Time | |
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= | Connection to PVD Time | |
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= | Wait Time | |
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= | Connect Time | |
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= | Clear all distributions. | |
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CPSEE_TSP500 User GuideVersion 4.0Page
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