Avaya CPSEE_TSP500 manual Symbol Meaning

	Chapter 5 Admin Terminal Commands
Table 5-7: Poisson Distributions.
Option	Description
Connect Time	The time it takes to connect one
	audio path.
Connect to Positive Voice	The time it takes between receiv-
Detection Time	ing the Connect event and posi-
	tively identifying voice.
Event Time	The time it takes to check for new
	events.
Event Queue Time	Measures the time that it takes to
	process writing vendor board
	events.
Talk Time	Time the agents spend on a call.
	Includes Wrap-up time.
Wait Time	Time agents spend waiting for
	calls.
Protocol Stop	Time it takes to stop a protocol.
Protocol Start	Time it takes to start a protocol.

Distribution times are available globally or by campaign.

Syntax: poisson [–a –e –p –q –t –v –w –z –c] [campaign number]

Table 5-8: Poisson syntax.

Symbol		Meaning
-a	=	Answer Time
-e	=	Event Time
-p	=	Protocol Stop and Start Time
-q	=	Event Queue Time
-t	=	Talk Time
-v	=	Connection to PVD Time
-w	=	Wait Time
-z	=	Connect Time
-c	=	Clear all distributions.

CPSEE_TSP500 User GuideVersion 4.0Page 5-17

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