Avaya CPSEE_TSP500

Chapter 4 Features and Enhancements

Page 4-2 Version 4.0 CPSEE_TSP500 User Guide

This document is confidential and proprietary to SER Solutions and is not for external use.

Introduction

The TSP500 Call Processing System is a comprehensive system that com-

bines predictive dialing with voice recognition techniques and information

processing. It currently supports 1152 ports domestically and 1200 ports

internationally, and can be delivered in various configurations.

Contents

Main Page Table of Contents Chapter 1 Overview ...........................................................................1-1 Chapter 2 TSP User Procedures....................................................... 2-1 Chapter 3 Starting/Configuring TSP500 ..........................................3-1 Chapter 4 Features and Enhancements .........................................4-1 Answering Machine Enhancements........................................................... 4-25 Chapter 5 Admin Terminal Commands............................................ 5-1 Chapter 6 Trunk Spans and Dialing Rules ...................................... 6-1 Chapter 7 The TSP Configuration Tool............................................ 7-1 Chapter 8 TSPLogger ........................................................................8-1 Chapter 9 Intrusion Tone ..................................................................9-1 Chapter 10 TSP Lights..................................................................... 10-1 Chapter 11 Accessing Text-To-Speech .........................................11-1 Chapter 12 Integrated Recording ...................................................12-5 Appendix A Troubleshooting............................................................A-1 Chapter 1 Overview Page Document Conventions Table 1-1: Guide Icons Introduction to the CPSEE_TSP500 CPS_TSP500 System and Upgrades System Capacity The CPS_TSP500 Telephony Cards Standard telephony cards for the CPS_TSP500 include three models. Table 1-2: TSP500 Telephony Cards Model Name Description T1Systems E1 Systems TSP System Connections Monitor and Keyboard Connections Agent Telephone Connections Inbound Digital Station Outbound Digital Station Page Page Rebooting the CPSEE_TSP500 Starting and Stopping The CPSEE_TSP500 Auto Booting the TSP Activating Auto Booting Disable Auto Booting Setting the Time/Date on the TSP Page Logging Into TSP The Main Menu Quit Activating the CPSEE_TSP500 Admin Terminal The TSP Configuration Menu Accessing the Dialing Rules Modifying the ISDN Configuration Overview . Editing the ISDN Configuration Table 3-2: ISDN Options. Subscreens of the ISDN Configurations Page Page Page Consult carrier for calling name and proper configuration. View ISDN Configurations The View ISDN Configurations screen displays current ISDN configuration for selected spans. Reset ISDN Configuration Configuring the Syslog SYSLOG Viewers Select System Tools Page Page View the Trunks File Trunk Protocol Trunk Type Trunk Board Number Trunk Vari a nt Trunk Wait for First Digit Trunk Wait for Digit Write Configuration to Archive Page Chapter 4 Features and Enhancements Page Restarting Protocols Examples: Graceful Campaign Close Integrated Recording Feature Agentless Campaign - Feature Transferring a Call off of the TSP Text-To-Speech (TTS) Messages - Feature Caller ID Name - Feature Example Example Page Collect DTMF Digits - Feature Personnel Ring Back - Feature Configuration Example: Page Trunk Features and Enhancements New Trunk Utilization files - Feature New TUT FIles Trunk Bound Alerts Sent to the SysLogger Billing Codes - Feature User Data Features and Enhancements Page Monitoring Features and Enhancements Silent Coaching - Feature Example Rules Client Monitoring for Conferences -Enhancement Client Monitoring for Outbound Remote Stations-Feature Restricted Monitors - Enhancement Bad Example: Good Example: Example: Decibel Level Adjustment - Feature Dialing Features and Enhancements Unrestricted Manual Dial - Feature Example: Digital Station Dials - Enhancement Redials of Incompletes - Feature Page Answering Machine Enhancements Detecting Beeps on Answering Machines - Feature Answering Machine Detection Parameters - Enhance- ment Keyword Default Admin Termi nal Description New Commands New Dumb Terminal Commands - Feature load misc Page Page Page List of Commands BUG CALL Displays the ISDN parameters defined for the specified span . Syntax: call <span #> CAPTURE Allows recording of raw audio signals for use in voice detection analysis. Table 5-1: Bug Traces. CAPTURE_TNUM CAPTURE_TRK_AUD CAUSE CFIG CLOCK CMD CONF CONNS CRATE DIAL DISABLE Syntax: disable conf <NMS board #> disable conf 7 ENABLE FHANG HELP HTRUNK (ht) INBOUND (inb) The following is a list of options that can be installed: INSTALL IPSTATS Table 5-3: Install Flags. to send a Route Request message to the Adjunct rather than a Predictive Dial Connect message. LICENSE (lic) Displays current licensed inventory and features. LINKP LLOOP LOAD LOG MUSIC Notes Installing Music-On-Hold Testing Music On Hold OPTIONS (opt) Table 5-6: Option Flags. PARK PLAY POISSON Table 5-8: Poisson syntax. Symbol Meaning Table 5-7: Poisson Distributions. PREP QCHECK (qc) BeepQueue BeepTimer Page Page Page TnAvail TpIdle Tpend Trbidle[0-4] QMSG (qm) The -r flag rotates through the items on subsequent displays. QPORT (qp) QUIT RECBITS Recording Required 0 = Move File 1 = Concatenate Record 1 Minute Snippets Use Closing Threads Use VCE instead of ADI RECSTATE Example RecControl RecWatch Daemon RamDrive Space RECORD (rec) RLOOP SHOOK SHOW (sho) show board show camp show cause show cmon show dsp show dstation show errors Displays various error counts, and some statistics. Table 5-17: show dstation. Table 5-18: show errors. show group show monids show ports show stat show switch show trunks show util The following describes the various columns in the display: SILENCE_DB SILENCE_TIME SIMCAMP SIMIN SLINE SLOTS (sl) The slots Screen SPAN Table 5-24: SLOTS Command SPSTUFF (sp) SRESET STATUS (st) SYSLOG Table 5-26: STATUS Command. Notes: TLINE TONE_TIME TPLAY TRESET TRSTUFF (tr) VERSION VOICE_LEAKAGE voice_leakage <leakage time> VOICE_LENGTH Table 5-28: Configuration. VOICE_NOISE VOICE_RATIO VOICE_TIME VPARMS Page Common Directory File/ Directory Description trunks.cnf trunks.cnf Page Building Dialing Rules Tutorial Key Words of Dialing Rules AGENT_BEEP_TIME ALAW ANSM_SILENCE ANSM_USETONE AREACODE_DIGITS AUTO_LOG AUTO_LOG 319 CALLING_NUMBER CLOCK_MASTER CLOCK_POLL DEFAULT_BILLING Examples DEVICES_PER_THREAD Notes: DIALED_DIGITS_ANI DISABLED_TRUNKS DISPLAY_IE_TAG DOWNLOAD_BOARDS INBOUND INTRUSION_TONE IVR_TRUNKS LOCAL_AREACODE_00 LOCAL_AREACODE_01 through LOCAL_AREACODE_31 LOCAL_EXCHANGE_0 through LOCAL_EXCHANGE_31 LOCAL_WATT LOCNAME LONG_WATT MAX_LOGSIZE MONITOR_ONLY MONITOR_ASSIGN Syntax: NAI_ZERO NUM_STATIONS NUM_TRUNKS OUTBOUND_DIGITAL_TRUNKS PAMD _ME THO D RECEIVE_PORT REVERSE_STATIONS RNA_EXTEND_TIME RULE_0 through RULE_4 SPYLIST THIRD_PARTY TONE_FREQ 450 TONE_RANGE TONE_TIME TONE_TIME1 and TONE_TIME2 TOSSED_MESSAGES TRUNK_CHECK_TIME TRUNK_IDLE_TIME USE_SILENT_COACHING Add the following line to the DialingRules: Rules VOICE_ANSM_LENGTH VOICE_ANSM_MLENGTH VOICE_LEAKAGE_TIME This keyword allows changing the noise level. The default is 81920. VOICE_NOISE_LEVEL VOICE_SILENCE_LEVEL WAIT_FOR_SUPERVISION Chapter 7 The TSP Configuration Tool Configuration Tool Overview Using the Configuration Tool Requirements Audience Text Conventions Configuration Files NMS Directory Structure TSP Configuration Directory Structure trunks.cnf tsp.cnf cfig_data.cnf Trunk Protocol Selection and Storage Information Line Codes Framing Types Card Type Selection Configuring the System Accessing Configuration Tool Configurator Menu Boards Initialize Configuration Select the country where this system will be installed: Trunk Information Station Information Encore and Conferencing Information Edit/View Configuration Encore and Conferencing Information Card Information Page Displaying the Configuration Page Initialize Configuration Option Edit/View Configuration Option Download Configuration Restore Configuration Page Page Page Encore and Conferencing Information The configuration for Card 2 located in Shelf-Slot 1-6 is as follows: Page Page Sample T1 Configuration Modification Page Page Page Page Page Page Page Page Page Page Page Page Chapter 8 TSPLogger Overview TspLogger Rlogger Description Configuration SYSLOG_HOST SYSLOG_PORT Page Page TSP Control Notes Page Events Page Page TspRelay Supported Key Words Starting the TspRelay Errors Notes RLOGGER Page Page Overview: Implementing Intrusion Tone Using Intrusion Tone Page The TSP Light Display The bottom six rows of the light display indicate the health of the associated spans. Table 10-1: Color of trunk and station lights. Color Meaning Table 10-2: Health of associated spans. Page Accessing Text-To-Speech Messages Mounting the External Drive Page Page Introduction Components of Integrated Recording RAM Disk Recording Server Disk Monitor Daemon Recording Resource Manager Page Integrated Recording Operation Page Page Page Common Questions Common Questions on Caller ID CPSEE_TSP500 Hard Drive Diagnostic Instructions 1. Login to root 2. Type: ide-smart /dev/hda The following is an example of the output: Enhanced Logging for Socket Connections Page Index Manual dial