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Avaya CPSEE_TSP500 manual Intrusiontone, Ivrtrunks, LOCALAREACODE00

Models: CPSEE_TSP500

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Chapter 6 Trunk Spans and Dialing Rules

assignment. That is, if at the time of the dial request, no trunks are available in that specified trunk group, a search will begin for a trunk in another group. In order to dial internationally, the install flag INTERNATIONAL must be set to a 1. If this flag is set, all telephone numbers arriving at the TSP must have

athree-digit country pre-pended to it, even if it is a non-international number. For example; if the INTERNATIONAL flag is set for a TSP in the USA, USA numbers must arrive at the TSP in the form 0012035551212. (001 is the country code for the USA).

INTRUSION_TONE

Some countries outside the USA require that an Intrusion Tone be played to agents and called parties if they are being monitored. The frequency, cadence and decibel level of this Intrusion Tone can be different for each country that requires it.

If the INTRUSION_TONE keyword is NOT defined in the Dialing Rules file, or is defined, and set to zero, there will be no Intrusion Tone injected into calls that are monitored.

If the INTRUSION_TONE keyword is set to one (1), the tone (specified by the ITONE parameter in the tones.def file) will be injected into calls being monitored. This includes both two-party calls and conferences that are being monitored.

The default is for Intrusion tone is to be turned OFF. To specify that the

Intrusion tone should be used, enter the following line into the Dialing Rules.

INTRUSION_TONE 1

IVR_TRUNKS

The IVR_TRUNKS keyword assigns specific trunks to the IVR Trunk Queue. It is this queue where trunks are grabbed for external transfers via the internal IVR. Trunks can be assigned individually, in contiguous ranges, or both.

Example:

IVR_TRUNKS 1 3-43 47 48

LOCAL_AREACODE_00

Specifies the area code where the TSP is located. It is your Local Area Code.

Note:

Only one area code can be specified.

LOCAL_AREACODE_01 through LOCAL_AREACODE_31

CPSEE_TSP500 User GuideVersion 4.0Page 6-11

This document is confidential and proprietary to SER Solutions and is not for external use.

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Avaya CPSEE_TSP500 manual Intrusiontone, Ivrtrunks, LOCALAREACODE00, LOCALAREACODE01 through LOCALAREACODE31

Contents

CPSEETSP500 Trademarks CopyrightWarranties Compliance with Laws and RegulationsTable of Contents Features and Enhancements Admin Terminal Commands Trunk Spans and Dialing Rules TSP Configuration Tool TSP Lights 10-1 Intrusion Tone11-1 12-5Overview Introduction to This Guide Icon Description Document ConventionsIntroduction to the CPSEETSP500 CPSTSP500 System and Upgrades System Capacity Model Name Description T1Systems CPSTSP500 Telephony CardsTSP500 Telephony Cards Monitor and Keyboard Connections TSP System ConnectionsAgent Telephone Connections Inbound Digital StationTSP User Procedures Shutting Down The CPSEETSP500 Rebooting the CPSEETSP500 From the TSP500 Admin terminal Type quit To Exit the AdminTerminalStarting and Stopping The CPSEETSP500 Starting The TSP From The menuDisable Auto Booting Auto Booting the TSPActivating Auto Booting Hwclock --set --date=2/20/03 182400 --utc Setting the Time/Date on the TSPStarting/Configuring TSP500 Press Enter. The Cpsee TSP copyright and Main Menu appears Logging Into TSPActivating the CPSEETSP500 Main MenuQuit Admin Terminal Accessing the Dialing Rules TSP Configuration MenuRed Hat Linux VI Commands Command DescriptionDialing Rules File Item Modifying the Isdn ConfigurationOption Description Editing the Isdn ConfigurationIsdn Options Subscreens of the Isdn Configurations Isdn Configuration Transfer Mode Default = 2 T1 Default = 3 E111. Isdn Configuration Network Signaling Behavior 15. Isdn Configuration Origination Number Type Consult carrier for calling name and proper configuration View Isdn ConfigurationsReset Isdn Configuration Configuring the SyslogTspLogger configuration elements Element DescriptionSyslog Viewers System Tools are for monitoring T1/E1 signalingSelect System Tools BoardInfo CAS SignalsAgTrace3073 View Trace File Isdn TraceTrunk Span Protocols View the Trunks FileTrunk Protocol Trunk Board Number Trunk TypeTrunk Variant Variant field indicates the network protocol variantTrunk Wait for Digit Write Configuration to ArchiveTrunk Wait for First Digit Page Features and Enhancements Introduction Examples Restarting ProtocolsGraceful Campaign Close See Also Integrated Recording on Integrated Recording FeatureExample Agentless Campaign FeatureTransferring a Call off of the TSP Text-To-Speech TTS Messages Feature Example Caller ID Name FeatureFeatures and Enhancements Collect Dtmf Digits Feature Configuration Personnel Ring Back FeatureFeatures and Enhancements New Trunk Utilization files Feature Trunk Features and EnhancementsNew TUT FIles Example grep TrunkBound *.txtTrunk Bound Alerts Sent to the SysLogger Billing Codes Feature Support for Isdn protocol DMS250 Feature User Data Features and EnhancementsSending User Data over Isdn Feature Support for India has been added to the TSP New Country FeatureSilent Coaching Feature Monitoring Features and EnhancementsType load all at the AdminTerminal RulesRestricted Monitors Enhancement Client Monitoring for Outbound Remote Stations-FeatureClient Monitoring for Conferences -Enhancement Good Example Bad ExampleLoad misc or load all Decibel Level Adjustment Feature Unrestricted Manual Dial Feature Dialing Features and EnhancementsRedials of Incompletes Feature Digital Station Dials EnhancementExample Answering Machine Enhancements Detecting Beeps on Answering Machines FeatureAnswering Machine Detection Parameters Enhance- ment New Keywords valuesAnsmsilence Keyword Default Admin Description TerminalNew Dumb Terminal Commands Feature New CommandsLoad misc RULE0-4Page Admin Terminal Commands Admin Terminal Commands BUG List of CommandsFollowing is description of the above items Bug TracesDisplays the Isdn parameters defined for the specified span CallCapture Capturetrkaud CapturetnumCause CfigConns CMDConf Dial DisableCrate Fhang Help EnableInbound inb InstallHtrunk ht Ipstats Install FlagsLinkp License licLloop LoadMusic This command will turn Music-On-Holdon or offLOG Usr/home/cpstsp/sps01/pmt Installing Music-On-HoldExamples of the Music Command Following is a list of options that can be set Testing Music On HoldOptions opt #123# Key = Use #123# as the key = Use \*123\* as the key Option FlagsPlay ParkPoisson Poisson DistributionsPoisson syntax Symbol MeaningPrep BeepTimerQcheck qc BeepQueueCampClose CampBusyCampIdle CardExcessEventQue DspIdleExcess InbBusySpyAvail TdisabledSpyBad SpyInuseQmsg qm Exit the AdminTerminal 11 Qport CommandQport qp Quit= Move File 1 = Concatenate Recording RequiredRecord 1 Minute Snippets Use Closing ThreadsRecstate Rloop Record recShook RecControlCntShow board Show shoShow camp 12 show boardExample show camp -a Show causeDisplays Campaign related information plus algorithm stats 14 show camp -aShow dsp Show cmonShow dstation 16 show dspDisplays various error counts, and some statistics Show errors18 show errors 17 show dstationShow monids Show groupShow ports Displays the Trunk Numbers assigned to each Trunk GroupShow stat 21 show switch Show switchShow trunks 20 show stat22 show trunks Show utilOptions can be used to rotate through the previous 24 hours 23 show utilSilencetime SilencedbSimcamp SiminSlots Screen Slots slSpan 24 Slots Command25 Span Command SresetSpstuff sp Status stSyslog 26 Status CommandTline Resets call control information for the specified trunk TresetTonetime Tplay28 Configuration Displays a variety of configuration informationVersion 27 Trunk Trace StuffVoicelength VoiceleakageVoiceratio VoicenoiseVoicetime VparmsTrunk Spans and Dialing Rules File Description Directory Common Configuration directoryCommon Directory Trunks.cnf Tsp.cnf Dialing Rules Key Words of Dialing Rules Building Dialing Rules TutorialWait for a period of silence before playing the message AnsmusetoneAreacodedigits Callingnumber AutologClockmaster ClockpollDefaultbilling keyword DefaultbillingDial String Control Characters Character DescriptionExamples DevicesperthreadDialeddigitsani DisabledtrunksDisplayietag DownloadboardsIvrtrunks IntrusiontoneLOCALAREACODE00 LOCALAREACODE01 through LOCALAREACODE31Locname LocalwattLongwatt MaxlogsizeMonitorassign MonitoronlyNaizero NumstationsOutbounddigitaltrunks NumtrunksPamdmethod ReceiveportRULE0 through RULE4 RnaextendtimeThirdparty SpylistTonefreq Dialing Rules Special CharactersTonetime TonerangeTossedmessages TrunkchecktimeVoiceansmlength TrunkidletimeUsesilentcoaching Voiceleakagetime VoiceansmmlengthVoicenoiselevel VoicesilencelevelWaitforsupervision TSP Configuration Tool Configuration Tool Overview Requirements Using the Configuration ToolAudience Text ConventionsNMS Directory Structure Configuration FilesRequired to modify the configuration of a system TSP Configuration Directory StructureTrunks.cnf Tsp.cnfIsdn Protocol Variants Trunk Protocol Selection and Storage InformationCAS Protocols Printed Name T1 or E1 Protocol NameFraming Types Line CodesT1 and E1 Line Codes Framing TypeTSP500 Card Types Card Type SelectionAccessing Configuration Tool Configuring the SystemConfigurator Menu This is the main menu for the configuration toolBoards Initialize ConfigurationSelect the country where this system will be installed If a 6565 this is what you will see Trunk InformationStation Information Encore and Conferencing Information Edit/View ConfigurationCard Information TSP Configuration Tool Displaying the Configuration Displaying Card Layout Saving a ConfigurationInitialize Configuration Option Restore Configuration Download ConfigurationTSP Configuration Tool Trunk Information Sample T1 Configuration InitializationStation Information Encore and Conferencing Information TSP Configuration Tool TSP Configuration Tool TSP Configuration Tool Sample T1 Configuration Modification TSP Configuration Tool TSP Configuration Tool TSP Configuration Tool TSP Configuration Tool TSP Configuration Tool Sample E1 Configuration Initialization Trunk Information Station Information Network Trunks TSP Configuration Tool TSP Configuration Tool TSP Configuration Tool Page TSPLogger Overview Centralized logging feature of the CPSEETSP500TspLogger RloggerDescription Sysloghost ConfigurationSyslogport SysloghostSyslogname Omaha TSP SyslognameSyslog Viewers TSP Control TSPLogger Call Manger or Gateway has connected to the TSP EventsTSP Name T1/E1 span xx is Down Linux is shutting down. possible reboot or shutdown issued Linux was rebooted or powered upSupported Key Words TspRelayStarting the TspRelay Following three key words are supportedFor a Call Manager running Linux, it would be ErrorsRlogger Page Intrusion Tone Intrusion Tone Intrusion Implementing Intrusion ToneUsing Intrusion Tone This section includes the following TSP Light Display TSP LightsColor of trunk and station lights TSP Light DisplayHealth of associated spans Color MeaningAccessing Text-To-Speech Accessing Text-To-Speech Messages Otherwise proceed to the next step Mount the external drive Mounting the External DriveIf /home/tts is listed, do the following Page Integrated Recording See Also Integrated Recording Feature on Components of Integrated Recording Files modified during installationRAM Disk Recording ServerRecording Resource Manager Disk Monitor DaemonAppendix 12 Integrated Recording Integrated Recording Operation Appendix 12 Integrated Recording Page Appendix a Troubleshooting Common Questions Common Questions on Caller ID Login to root CPSEETSP500 Hard Drive DiagnosticInstructions Type ide-smart /dev/hdaEnhanced Logging for Socket Connections CPSEETSP500 now logs when a socket connection closes ExamplePage Index Enable Qcheck TONETIME1