Avaya CPSEE_TSP500 manual Features and Enhancements

Table of Contents

Quit	3-3
Activating the CPSEE_TSP500	3-3
Admin Terminal	3-4

The TSP Configuration Menu	3-5
Accessing the Dialing Rules	3-5
Modifying the ISDN Configuration	3-6
Configuring the Syslog	3-13
Select System Tools	3-14
View the Trunks File	3-17
Write Configuration to Archive	3-19

Chapter 4 Features and Enhancements	4-1
Introduction	4-2
Restarting Protocols	4-3
Graceful Campaign Close	4-4
Integrated Recording Feature	4-5
Agentless Campaign - Feature	4-6
Transferring a Call off of the TSP	4-6
Text-To-Speech (TTS) Messages - Feature	4-7
Caller ID Name - Feature	4-8
Example	4-8
Example	4-8
Collect DTMF Digits - Feature	4-10
Personnel Ring Back - Feature	4-11
Trunk Features and Enhancements	4-13
New Trunk Utilization files - Feature	4-13
Trunk Bound Alerts Sent to the SysLogger	4-14
Billing Codes - Feature	4-15
User Data Features and Enhancements	4-16
Sending User Data over ISDN - Feature	4-16
Support for ISDN protocol DMS250 - Feature	4-16
New Country - Feature	4-17
Monitoring Features and Enhancements	4-18
Silent Coaching - Feature	4-18
Client Monitoring for Conferences -Enhancement	4-19
Client Monitoring for Outbound Remote Stations-Feature	4-19
Restricted Monitors - Enhancement	4-19
Decibel Level Adjustment - Feature	4-22
Dialing Features and Enhancements	4-23

CPSEE_TSP500 User GuideVersion 4.0Contents 2 This document is confidential and proprietary to SER Solutions and is not for external use.