Avaya CPSEE_TSP500 manual Using Intrusion Tone, Example

Chapter 9 Intrusion Tone

Using Intrusion Tone

•If the INTRUSION keyword is NOT defined in the Dialing Rules file, or is defined, and set to zero, there will be no Intrusion Tone injected into calls that are monitored.

•If the INTRUSION keyword is set to one (1), the tone (specified by the ITONE parameter in the tones.def file) will be injected into calls being monitored. This includes both two-party calls and conferences that are being monitored.

•If a Monitor Barges In on a call, the Intrusion Tone will cease while the Monitor is an active party in the conference.

Example:

!*********************************************** !**************** UK **************************

!***********************************************

!Tone	Freq1	Ampl1	Freq2	Ampl2	On	Off
DTONE	350	-27	440	0	8000	0
BUSY	400	-37	0	0	375	375
FBUSY	400	-43	0	0	250	250
RING	400	-37	450	0	4000	2000
ITONE	500	-23	0	0	100	5000

!***********************************************

Because playing an Intrusion Tone requires a full conference while monitor- ing, the TSP feature “Client Monitor” will be deactivated if the INTRUSION keyword is set to 1. Otherwise, the agent and called party would hear the Monitor and Client Monitor’s conversation.

Page 9-4	Version 4.0	CPSEE_TSP500 User Guide
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