Avaya CPSEE_TSP500 manual

Appendix A Troubleshooting

Common Questions

1.Is there a way to reload the telephony boards without actually rebooting the TSP?

Yes. Stop the TSP application (stoptsp). Then login to root and type oamsys. Wait until it is finished, and restart the TSP application.

2.In the trunks configuration file, how should I set the “Wait1stDig” and “WaitForDig” parameters?

The parameters apply only to T1 Robbed bit lines. (Not ISDN). For basic configuration these values are assigned by the TSP Configuration program. The settings depend on what they are connected to.

PSTN or PBX		1000	300
Adit	600 Channel Bank 0		0
VOIP	Gateway	300	300

Caution!

Remember these are trunk numbers NOT station num- bers.

Wait1stDig	The maximum time the Trunk Control Protocol waits for
	the first DTMF digit to arrive before presenting the
	inbound call to the TSP.
WaitForDig	The maximum time the Trunk Control Protocol will wait
	for subsequent DTMF digits before presenting the
	inbound call to the TSP.

If other means of connecting to the TSP is implemented, these values may need to be adjusted. These values represent the parameters for collecting DNIS and ANI information.

Inbound Digital Stations	Although the TSP does not need DNIS informa-
	tion when connecting Digital Stations, the Trunk
	Control Protocol will go through the motions
	based in these parameters. This gives us some
	control over how quickly we will answer the call
	once presented with the inbound seizure. For
	certain devices that may be used to connect to
	the TSP, the inbound call will fail if we answer
	too quickly.

3.How do I assign “Outbound Digital Agents” and Inbound Digital Agents?

All agents on the CPSEE_TSP500 are Digital Agents and have trunks associated with them. The spans associated with the digital station trunks are declared by placing a capitol D next to the span assignment in the trunks.cnf file. (/usr/home/cpstsp/cps01/cfg/trunks.cnf)

Inbound Digital Agents are the default and require no other configura- tion.

Outbound Digital Agents need to have their trunks assigned as such. This is done via the keyword OUTBOUND_DIGITAL_TRUNKS in the dialing rules file. (/usr/home/cpstsp/cps01/cfg/tsp.cnf).

Page A-2	Version 4.0	CPSEE_TSP500 User Guide
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