
Appendix A Troubleshooting
Common Questions
1.Is there a way to reload the telephony boards without actually rebooting the TSP?
Yes. Stop the TSP application (stoptsp). Then login to root and type oamsys. Wait until it is finished, and restart the TSP application.
2.In the trunks configuration file, how should I set the “Wait1stDig” and “WaitForDig” parameters?
The parameters apply only to T1 Robbed bit lines. (Not ISDN). For basic configuration these values are assigned by the TSP Configuration program. The settings depend on what they are connected to.
PSTN or PBX | 1000 | 300 | |
Adit | 600 Channel Bank 0 | 0 | |
VOIP | Gateway | 300 | 300 |
Caution!
Remember these are trunk numbers NOT station num- bers.
Wait1stDig | The maximum time the Trunk Control Protocol waits for |
| the first DTMF digit to arrive before presenting the |
| inbound call to the TSP. |
WaitForDig | The maximum time the Trunk Control Protocol will wait |
| for subsequent DTMF digits before presenting the |
| inbound call to the TSP. |
If other means of connecting to the TSP is implemented, these values may need to be adjusted. These values represent the parameters for collecting DNIS and ANI information.
Inbound Digital Stations | Although the TSP does not need DNIS informa- |
| tion when connecting Digital Stations, the Trunk |
| Control Protocol will go through the motions |
| based in these parameters. This gives us some |
| control over how quickly we will answer the call |
| once presented with the inbound seizure. For |
| certain devices that may be used to connect to |
| the TSP, the inbound call will fail if we answer |
| too quickly. |
3.How do I assign “Outbound Digital Agents” and Inbound Digital Agents?
All agents on the CPSEE_TSP500 are Digital Agents and have trunks associated with them. The spans associated with the digital station trunks are declared by placing a capitol D next to the span assignment in the trunks.cnf file. (/usr/home/cpstsp/cps01/cfg/trunks.cnf)
Inbound Digital Agents are the default and require no other configura- tion.
Outbound Digital Agents need to have their trunks assigned as such. This is done via the keyword OUTBOUND_DIGITAL_TRUNKS in the dialing rules file. (/usr/home/cpstsp/cps01/cfg/tsp.cnf).
Page | Version 4.0 | CPSEE_TSP500 User Guide |
| This document is confidential and proprietary to SER Solutions and is not for external use. |