Ta b l e 9 - 1 . Tr o u b l e s h o o t i n g I s s u e s
Issue | Possible cause | Resolution |
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I have tried logging on to my | There are spaces before or | Reedit the configuration file |
Dell OpenManage Remote | after the user name or | to ensure there are no spaces |
Assistant Card (DRAC) | password entries. | before or after any of the user |
through the Web console |
| and password entries. |
software and I cannot log on. I |
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configured my DRAC using |
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the PowerVault Advanced |
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Administration Menu and I |
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can ping the IP address I |
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assigned the card. What |
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should I do? |
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I get a password prompt when navigating through Local Groups in the PowerVault NAS Manager using Netscape Navigator on Linux.
The password prompt is generated by Netscape and does not require
Select Do not Prompt Me Again and this message will not be displayed in the future.
When I select the Check All box and then deselect one or more choices on some screens in the PowerVault NAS Manager, the Check All box remains selected
The Check All box does not automatically deselect. This does not indicate that all items in the list are selected.
This behavior does not affect functionality. The Check All box does not indicate what has specifically been selected or deselected.
I have rebooted my NAS appliance from a Macintosh client, but several minutes have passed and my NAS appliance has not rebooted.
The most likely cause is that the NAS appliance has come back online but the client screen has not refreshed.
Close Internet Explorer and reconnect to the NAS appliance. The NAS appliance should behave normally.
I have changed the password for the administrator account; however, several minutes have passed and I have not been queried for the new password.
The PowerVault NAS Manager does not automatically refresh the account information for the administrator while in the PowerVault NAS Manager. Instead, it does the refresh as a timed function.
The password was successfully changed. If you want to confirm that the new password is in affect, close the browser and then reconnect. The new password should work, but the old one should not.
