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. c o m s u p p o r t . d e l l . c o m
Ta b l e 9 - 1 . Tr o u b l e s h o o t i n g I s s u e s
Issue | Possible cause | Resolution |
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I cannot access my Dell | Only Microsoft® Windows® | Access ActiveArchive folders |
ActiveArchive™ from an NFS | (CIFS) clients can access the | through the |
or Macintosh Client. | persistent images stored in the | Windows client to perform |
| ActiveArchive folders for each | data recovery. |
| volume. |
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w w w . d e l l
I am trying to select the
Administer My Appliance
link on the opening page of the PowerVault NAS Manager, but the link does not function properly.
The User account that you used to log in to the domain does not have administrator privileges. The link does not work for people without administrator privileges.
Type the address of the PowerVault NAS Manager manually in your browser. Type
XCOPY will not copy my | Dell ActiveArchive is enabled. | Do not use XCOPY to copy |
persistent images. | XCOPY will not read the | persistent images. |
| persistent images on a volume. |
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I have just deleted a volume in Dell OpenManage™ Array Manager and now I am unable to view my shares in the PowerVault NAS Manager.
In the event that a volume with shares is deleted, PowerVault NAS Manager will not display any shares until the shares that were directed to the deleted volume are removed.
Use Terminal Services Advanced Client to remove the shares for the deleted volume. Exit PowerVault NAS Manager and restart. Shares should be visible.
I have just added an HTTP share but cannot see it from PowerVault NAS Manager.
For security purposes, directory browsing is not enabled by default on an HTTP share directed to the same folder or volume as another share for security purposes.
To enable directory sharing for an HTTP share, from the PowerVault NAS Manager Maintenance page, click
Terminal Services Advanced Client and modify the Web sharing properties of the folder.
Troubleshoot ing