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Ta b l e 9 - 1 . Tr o u b l e s h o o t i n g I s s u e s

Issue

Possible cause

Resolution

 

 

 

I cannot access my Dell

Only Microsoft® Windows®

Access ActiveArchive folders

ActiveArchive™ from an NFS

(CIFS) clients can access the

through the

or Macintosh Client.

persistent images stored in the

Windows client to perform

 

ActiveArchive folders for each

data recovery.

 

volume.

 

w w w . d e l l

I am trying to select the

Administer My Appliance

link on the opening page of the PowerVault NAS Manager, but the link does not function properly.

The User account that you used to log in to the domain does not have administrator privileges. The link does not work for people without administrator privileges.

Type the address of the PowerVault NAS Manager manually in your browser. Type http://<server-name or IP address>:1278 for non-SSL connections and https://<server-name or IP address>:1279 for SSL connections.

XCOPY will not copy my

Dell ActiveArchive is enabled.

Do not use XCOPY to copy

persistent images.

XCOPY will not read the

persistent images.

 

persistent images on a volume.

 

I have just deleted a volume in Dell OpenManage™ Array Manager and now I am unable to view my shares in the PowerVault NAS Manager.

In the event that a volume with shares is deleted, PowerVault NAS Manager will not display any shares until the shares that were directed to the deleted volume are removed.

Use Terminal Services Advanced Client to remove the shares for the deleted volume. Exit PowerVault NAS Manager and restart. Shares should be visible.

I have just added an HTTP share but cannot see it from PowerVault NAS Manager.

For security purposes, directory browsing is not enabled by default on an HTTP share directed to the same folder or volume as another share for security purposes.

To enable directory sharing for an HTTP share, from the PowerVault NAS Manager Maintenance page, click

Terminal Services Advanced Client and modify the Web sharing properties of the folder.

9-2

Troubleshoot ing

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Dell 750N. 755N manual Administer My Appliance