Troubleshooting
The user is responsible for the operation and normal maintenance of Storage Navigator computers. For troubleshooting information on Storage Navigator, refer to the Storage Navigator User's Guide.
Here are some guidelines for troubleshooting the Storage Navigator computer:
•Check the cabling and the LAN. Verify that both the computer and LAN cabling are firmly attached.
•Reboot the computer. Close any programs that are not responding. If necessary, reboot the computer and restart the Storage Navigator program.
•Check error codes. For detailed information about error codes displayed on Storage Navigator computers, please refer to the document Storage Navigator Messages.
•Check the status lamp on the Storage Navigator main window. If the color of the lamp becomes yellow (
) or red (
), check the status of the storage system on the Status window (refer to Storage Navigator User’s Guide). If you are unable to resolve an error condition, contact the Hitachi Data Systems Technical Support Center.
•Download the Storage Navigator trace files using the FD Dump Tool. If you are unable to resolve an error condition, first copy the Storage Navigator configuration information onto floppy disk(s) using the FD Dump Tool (refer to Storage Navigator User’s Guide). Contact the Hitachi Data Systems Technical Support Center (see below), and give the information on the floppy disk(s) to the Hitachi Data Systems service personnel.
General Troubleshooting
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For information about
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