Table
Error
Corrective Action
The Hitachi USP V Remote Console software | Make sure that all URz requirements and restrictions are met (e.g., |
hangs, or URz operations do not function | track format, VOLSER). |
properly. | Make sure the primary and secondary storage systems are powered on |
| and fully operational (NVS, cache, DFW). Refer to the User and |
| Reference Guide for operational and troubleshooting information. |
| Check all the entered values and parameters to make sure you entered |
| the correct information on the Universal Replicator for z/OS® windows |
| (e.g., remote storage system S/N, path parameters, primary data volume |
| IDs and secondary data volume IDs). |
|
|
Status of pairs and/or logical paths is not | Make sure that the correct CU image is selected. |
displayed correctly. |
|
|
|
An | Locate the SIM (see the Storage Navigator User’s Guide for |
USP V Storage Navigator computer. | instructions). For information about |
| Service Information Messages (SIMs). |
|
|
A URz error message is displayed on your | Remove the error cause, and then retry the URz operation. |
Storage Navigator computer. |
|
|
|
There is a problem with the Storage Navigator | Make sure that the problem is not with the computer, LAN |
computer or the URz software. | hardware or software. Restart the computer and retry connecting |
| to the storage system. |
|
|
The status of a logical path is not normal. | Check the path status in the DKC Status window, and see Table |
| |
|
|
The pair status is suspended. | Check the detailed pair status in the Detailed Information window. |
| See Table |
| suspended URz pairs. |
|
|
Table 11-2 Troubleshooting Problems with Status of Logical Paths
Path Status | Description |
|
|
Initialization Failed | The link initialization |
| procedure for the remote |
| storage system failed. |
Communication | Communication between the |
Time Out | local and remote storage |
| systems timed out. |
Corrective Action
Make sure that the local and remote storage systems are correctly connected via cable to each other.
Make sure that you entered the correct remote storage system S/N (serial number) and path parameters (e.g., local storage system port, remote storage system port, and controller ID).
Make sure that the topology settings of the local and remote storage system ports are correct.
Make sure that the remote storage system is powered on, and that NVS and cache are fully functional.
Make sure that network relay devices (including cables, connectors, ESCDs, extender devices, communication lines, and all other devices connected to the extenders) are properly configured and functional. After that, delete the failed path. You may need to change the minimum paths setting or delete the remote storage system in order to delete the path. After deletion finishes, add the path or the remote storage system by using the Add Path window or the Add DKC window.
Troubleshooting | 3 |
