Support
You can visit the HP Software Support web site at:
http://www.hp.com/go/hpsoftwaresupport
HP Software Support Online provides an efficient way to access interactive technical support tools. As a valued support customer, you can benefit by using the support site to:
•Search for knowledge documents of interest
•Submit and track support cases and enhancement requests
•Download software patches
•Manage support contracts
•Look up HP support contacts
•Review information about available services
•Enter into discussions with other software customers
•Research and register for software training
Most of the support areas require that you register as an HP Passport user and sign in. Many also require a support contract.
To find more information about access levels, go to: http://h20230.www2.hp.com/new_access_levels.jsp
For more information about HP Passport, go to:
When calling support:
Collect the following information before calling:
•Technical support registration number (if applicable)
•Product serial numbers
•Product model names and numbers
•Error messages
•Troubleshooting package (If further investigation is needed to resolve an issue. Please provide the troubleshooting package to support. See Troubleshooting on page 123 on how to obtain this package from your system.)
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