HP File Archiving Software manual Troubleshooting third-party application issues

Models: File Archiving Software

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4.Click OK.

If the “<<< Auto-activate metadata file 0x0000000000000000 terminated, rc=00000020” (rc=0x0020 “Sharing Violation”)” error is displayed

Auto Activation is the process that takes place when managed files (stub files) are restored from a backup. Each file must be activated by a dedicated thread in the system. This error indicates that the delay time for auto activation must be increased.

To increase the delay time for auto activation

1.In the left pane of the FMA user interface, right-click File Migration Agent.

2.Click Properties.

3.In the Properties dialog box, enter a higher delay time in the Auto Activate Delay field in the Global Settings area.

4.Click OK.

Troubleshooting third-party application issues

If unexpected recalls occur during backup

Check the FMA log file to see which process has triggered the recalls. For example:

Event: data offline, fileID=0x000100000002971C, type=READ, process=[iexplore.exe], SID=[S-1-5- 21-1507807297-445138137-1326596225-500]

If recalls were triggered by the system process, configure AntiVirus real-time scanning mode to “on- write” access.

Configure the backup management application for VSS.

Verify that the managed volume is not backed up using a share.

If unexpected recalls occur during AntiVirus manual scans

Check the FMA Release Notes to see whether the AntiVirus is supported for FMA.

Determine the process name that triggered the recalls. Check whether this process name is listed in the FMA IgnoreModules registry entry.

If unexpected recalls occur while searching for words or phrases using Windows Explorer

Clear Search tape backup in Advanced options.

If unexpected recalls occur while searching using Google Desktop

This is not supported by FMA.

If there are no search results for offline files

Windows Explorer skips files with the Offline attribute set.

Microsoft Index Server removes the indexes for offline files.

If thumbnails are not visible

Windows Explorer removes the thumbnails for offline files.

If poor backup performance occurs

Configure the AntiVirus real-time scanner to “on-write” access.

132 Troubleshooting

Page 142
Image 142
HP File Archiving Software manual Troubleshooting third-party application issues