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| Appendix | A | |
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| Problems and Solutions Tables | |||
TELEPHONE LINE PROBLEMS |
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| What Is | Possible Why | What to Do |
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| Happening |
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| During a telephone call, | The recorder may have tried to call | You do not have to do anything. |
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| you hear clicks. | the Service Center on the telephone |
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| line. When it registered that the |
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| telephone was busy, it |
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| automatically disconnected. |
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| You pick up the | The recorder was in the middle of a | Press the telephone receiver button to hang up. Release the |
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| telephone to make a | call to the Service Center. When it | button to get a dial tone. |
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| call, but you do not hear | registered that the telephone was |
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| a dial tone. | picked up, it automatically |
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| disconnected. |
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| Your computer or fax | The recorder was in the middle of a | Resend the fax or modem call. |
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| attempts to send a fax or | call to the Service Center. When it |
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| modem call, but fails. | registered that a call was attempted |
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| on the telephone, it automatically |
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| disconnected. The fax or modem |
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| registered that there is no dial tone, |
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| and canceled the send. |
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| Your computer or fax | The recorder may have tried to call | Have the sender resend the fax or modem call. |
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| was receiving a fax or | the Service Center on the telephone |
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| modem call, but an error | line during the fax or modem call. |
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| occurred. | When it registered that the |
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| telephone was busy, it |
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| automatically disconnected. The |
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| resulting clicks corrupted the fax or |
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| modem call. |
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ERROR MESSAGES IN THE MENUS |
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| What Is | Possible Why | What to Do |
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| Happening |
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| You see an “ERROR” | When the system encounters a | In most cases, the ERROR message explains the error. Occasion- |
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| message on your TV | problem, it displays an error | ally, the ERROR message requests that you do something; |
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| screen. | message on the TV screen. | however, typically all you need to do is select the OK option on |
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| the ERROR message to clear the message from your TV screen. |
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| ERROR message text: | You may try to enter your password | Wait until several minutes have passed, and try again. |
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| “The number of | three times. If you do not enter the |
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| password entry retries | correct password any of those |
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| has been exceeded. | times, then you must wait several |
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| Please try again later.” | minutes until you may try again. |
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| ERROR message text: | You or someone else placed a lock | Use the remote control to unlock the front panel buttons. |
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| “The front panel buttons | on the recorder front panel buttons. |
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| are locked.” |
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| ERROR message text: | The recorder is not receiving a | Check the condition of all the coaxial cables and cable connec- |
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| “Unable to acquire | strong enough signal to maintain an | tions in your system. Check the condition of the antenna |
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| signal.” or “Unable to | uninterrupted, clean picture. | mounting and aiming, and |
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| acquire program guide |
| system is OK, then there may be a |
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| information.” |
| transmission of the satellite signal. |
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