Polycom 7000 manual

Contents

Main End User Lice nse Agreement Patent Information Open Source Sof tware Used in this Product Disclaimer Limit ation of Liability Contents Polycom RealPresence DMA7000 System Overview . . . . . . . . . . . . . . . . . . . 13 Polycom RealPresence DMA System Initial Configuration Summary . . . . . . . . 27 Page Page Page Page Page Page Page Page Polycom RealPresence DMA System SNMP Support . . . . . . . . . . . . . . . . . . . . 430 Polycom RealPresence DMA7000 System Overview Introduction to the Polycom RealPresence DMA System The Polycom RealPresence DMA Systems Primary Functions Conference Manager Call Server RealPresence Platform API SVC Conferencing Support The Polycom RealPresence DMA Systems Three Configurations Two-server Cluster Configuration Single-server Configuration Superclustering System Capabilities and Constraints System Port Usage Page Polycom Solution Support Working in the Polycom RealPresence DMA System Accessing the Polycom RealPresence DMA System Field Input Requirements Settings Dialog Polycom RealPresence DMA System User Roles and Their Access Privileges Page Page Page Open Source Software License Information Modifying Open Source Code To replace an LGPL library with your modified version Polycom RealPresence DMA System Initial Configuration Summary System configuration Confirming configuration Add Required DNS Records for the Polycom RealPresence DMA System Additional DNS Records for SIP Proxy Additional DNS Records for the H.323 Gatekeeper Additional DNS Records for the Optional Embedded DNS Feature Verify That DNS Is Working for All Addresses License the Polycom RealPresence DMA System License the RealPresence DMA System, Virtual Edition Set Up Signaling Configure the Call Server and Optionally Create a Supercluster Set Up Security Set Up MCUs Connect to Microsof t Active Directory Set Up Conference Templates Test the System System Security Security Certificates Overview How Certificates Work Forms of Certificates Accepted by the Polycom RealPresence DMA System How Certificates Are Used by the Polycom RealPresence DMA System Page Frequently Asked Questions Certificate Settings The following table describes the fields on the Certificate Settings page. Certificate Information Dialog Certificate Signing Request Dialog Add Certificates Dialog Certificate Details Dialog Certificate Procedures Install a Certificate Authoritys Certificate To install a certificate for a trusted root CA Create a Certificate Signing Request in the RealPresence DMA System To create a certificate signing request Install a Certificate in the RealPresence DMA System To install a signed certificate that identifies the Polycom RealPresence DMA system Remove a Certificate from the RealPresence DMA System To remove a Trusted Root CAs certificate To remove a signed certificate and revert to the default self-signed certificate Security Settings The following table describes the options in the Security Settings page. Page Page To change the security settings 5Click OK. The Consequences of Enabling Maximum Security Mode Page Enabling File Uploads in Maximum Security with Mozilla Firefox Login Policy Settings Local Password Session Local User Account Banner Access Policy Settings Reset System Passwords To reset system passwords Page Local Cluster Configuration Network Settings Page Page Page Page Routing Configuration Dialog Time Settings Licenses Licenses for the Appliance Edition Licenses for the Virtual Edition Signaling Settings H.323 and SIP Signaling H.323 Device Authentication SIP Device Authentication Untrusted SIP Call Handling Configuration Signaling Settings Fields Page See also: Local Cluster Configuration Local Cluster Configuration Procedures Add Guest Port Dialog See also: Signaling Settings Local Cluster Configuration Procedures Edit Guest Port Dialog See also: Signaling Settings Local Cluster Configuration Procedures Add Guest Prefix Dialog Edit Guest Prefix Dialog Logging Settings Alerting Settings Local Cluster Configuration Procedures Add Licenses Add Licenses to the RealPresence DMA system, Appliance Edition To request a software activation key code for each server To enter license activation key codes Add Licenses to the RealPresence DMA system, Virtual Edition Configure Signaling To configure signaling Page Configure Logging To configure logging Automatically Send Usage Data Enable or Disable Automatic Data Collection See the Collected Data To see the collected data Device Management Active Calls Call Details Dialog Page Page Endpoints Page The Actions list associated with the Endpoints list contains the items in the following table. Names/Aliases in a Mixed H.323 and SIP Environment Naming ITP Systems Properly for Recognition by the Polycom RealPresence DMA System Add Endpoint Dialog See also: Endpoints Add Alias Dialog Edit Alias Dialog Edit Device Dialog Edit Devices Dialog Add Alias Dialog Edit Alias Dialog Associate User Dialog Site Statistics See also: Device Management Sites Site Link Statistics External Gatekeeper See also: Device Management Edit External Gatekeeper Dialog The following table describes the fields in the Add External Gatekeeper dialog. Add External Gatekeeper Dialog The following table describes the fields in the Edit External Gatekeeper dialog. Edit External Gatekeeper Dialog Page External SIP Peer Multiple External SIP Peers See also: Device Management Edit External SIP Peer Dialog The following table describes the fields in the Add External SIP Peer dialog. Add External SIP Peer Dialog Page Page Page Page Edit External SIP Peer Dialog Page Page Page Page SIP Peer Postliminary Output Format Options To Header Format Options Request-URI Header Format Options Free Form Template Variables To Header and Request-URI Header Examples Add Authentication Dialog Edit Authentication Dialog Add Outbound Registration Dialog Edit Outbound Registration Dialog External H.323 SBC See also: Device Management Edit External H.323 SBC Dialog Add External H.323 SBC Dialog The following table describes the fields in the Add External H.323 SBC dialog. See also: External H.323 SBC Script Debugging Dialog for Preliminaries/Postliminaries Edit External H.323 SBC Dialog The following table describes the fields in the Edit External H.323 SBC dialog. Page MCU Management MCUs Page Considerations when using MCUs with the RealPresence DMA system Page The Actions list associated with the MCU list contains the items in the following table. See also: Add MCU Dialog Edit MCU Dialog MCU Procedures MCU Pools MCU Pool Orders Add MCU Dialog The following table describes the fields in the dialog. Page Page See also: MCUs MCU Procedures Add Session Profile Dialog Edit Session Profile Dialog Edit MCU Dialog The following table describes the fields in the dialog. Page Page Page Add Session Profile Dialog Edit Session Profile Dialog ISDN Gateway Selection Process MCU Procedures To view information about an MCU To add an MCU To edit an MCU To delete an MCU To immediately stop using one or more MCUs for conferencing and simplified ISDN dialing To stop using one or more MCUs, but allow existing calls and conferences to continue To start using one or more MCUs for conferencing and simplified ISDN dialing again MCU Pools Add MCU Pool Dialog Edit MCU Pool Dialog MCU Pool Procedures To add an MCU Pool To edit an MCU Pool To delete an MCU Pool MCU Pool Orders Add MCU Pool Order Dialog Edit MCU Pool Order Dialog MCU Selection Process MCU Availability and Reliability Tracking Page MCU Pool Order Procedures To view the MCU Pool Orders list To add an MCU Pool Order To edit an MCU Pool Order To delete an MCU Pool Order Integrations with Other Systems Microsoft Active Directory Integration Microsoft Active Directory Page Page Page Page See also: Microsoft Active Directory Integration ()&%#@|"':;, Active Directory Integration Procedure To integrate with Active Directory Page Understanding Base DN Page Adding Passcodes for Enterprise Users To generate chairperson and conference passcodes for enterprise users About the Systems Directory Queries User Search Group Search Global Group Membership Search Attribute Replication Search Configurable Attribute Domain Search Domain Search Service Account Search Microsoft Lync 2013 Integration Lync 2010 vs. Lync 2013 Integration Scheduled Conferences with Polycom RealConnect Automatic Contact Creation and Configuration Active Directory Service Account Permissions Lync and non-Lync Endpoint Collaboration Considerations and Requirements for Lync 2013 Integration Lync 2010 and 2013 Client / Server Feature Support Integrate RealPresence DMA and Lync 2013 Diagnose Presence Problems Microsoft Exchange Server Integration Polycom Solution and Integration Support Differences between Calendaring and Scheduling Microsoft Exchange Server Page Exchange Server Integration Procedure To integrate the Polycom RealPresence DMA system with your Exchange server RealPresence Resource Manager Integration Page RealPresence Resource Manager Page Join RealPresence Resource Manager Dialog RealPresence Resource Manager Integration Procedures To integrate with a RealPresence Resource Manager system To terminate the integration with a RealPresence Resource Manager system Juniper Networks SRC Integration Juniper Networks SRC Page Juniper Networks SRC Integration Procedure To configure SRC integration Conference Manager Configuration Conference Settings Page Page Class of Service Default Polycom Conference Contacts Presence Settings To specify conference settings Remove Contacts from Active Directory Dialog To manually recreate Lync 2013 contact resources associated with other superclusters Conference Templates Two Types of Templates Standalone Templates Templates Linked to RealPresence Collaboration Server or RMX Profiles Template Priority About Conference IVR Services About Cascading Cascading for Bandwidth Cascading for Size Conference Templates List Add Conference Template Dialog Page Page Page Page Page Page Page Page Page Edit Conference Template Dialog Page Page Page Page Page Page Page Page Page Select Layout Dialog To select a video frames layout Conference Templates Procedures To view the Conference Templates list To add a conference template linked to a RealPresence Collaboration Server or RMX profile To edit a conference template To change a conference templates priority To delete a conference template IVR Prompt Sets Page Shared Number Dialing Page Page Add Virtual Entry Queue Dialog Add Direct Dial Virtual Entry Queue Dialog Edit Virtual Entry Queue Dialog See also: Shared Number Dialing Edit Direct Dial Virtual Entry Queue Dialog Script Debugging Dialog for VEQ Scripts Sample Virtual Entry Queue Script Superclustering About Superclustering DMAs Page Page Join Supercluster Dialog Supercluster Procedures To create or join a supercluster To remove a cluster from the supercluster Call Server Configuration About the Call Server Capabilities Call Server Settings Page Page Page Domains The following table describes the fields on the page. Dial Rules Test Dial Rules Dialog Page The Default Dial Plan and Suggestions for Modifications Page Page Add Dial Rule Dialog The following table describes the fields in the Add Dial Rule dialog. Page Page Page Edit Dial Rule Dialog The following table describes the fields in the Edit Dial Rule dialog. Page Page See also: Dial Rules The Default Dial Plan and Suggestions for Modifications Preliminary/Postliminary Scripting Predefined Preliminary/Postliminary Scripting Variables Preliminary/Postliminary Scripting Functions Page How Dial Rule Actions Affect SIP Headers Script Debugging Dialog for Preliminaries/Postliminaries Sample Preliminary and Postliminary Scripts Page Page Page Hunt Groups Add Hunt Group Dialog Edit Hunt Group Dialog Add Alias Dialog Edit Alias Dialog Device Authentication Inbound Authentication Shared Outbound Authentication Add Device Authentication Dialog Edit Device Authentication Dialog Registration Policy Page Registration Policy Scripting Page Script Debugging Dialog for Registration Policy Scripts Sample Registration Policy Scripts Page Prefix Service Add Simplified ISDN Gateway Dialing Prefix Dialog See also: Call Server Configuration Prefix Service The following table describes the fields in the dialog. Edit Simplified ISDN Gateway Dialing Prefix Dialog Embedded DNS To enable DNS publishing History Retention Settings To configure history record retention Site Topology About Site Topology Bandwidth Management Sites Site Information Dialog See also: About Site Topology Sites Add Site Dialog Page Page Page Edit Site Dialog Page Page Page Add Subnet Dialog See also: Add Site Dialog Edit Site Dialog Site Topology Configuration Procedures Edit Subnet Dialog Site Links Add Site Link Dialog Edit Site Link Dialog Site-to-Site Exclusions Add Site-to-Site Exclusion Wizard To add a site-to-site exclusion Territories Add Territory Dialog See also: About Site Topology Territories Site Topology Configuration Procedures Edit Territory Dialog Network Clouds Add Network Cloud Dialog Edit Network Cloud Dialog Site Topology Configuration Procedures To configure your site topology in the RealPresence DMA system Page Users and Groups User Roles Overview Adding Users Overview Users Page Add User Dialog Page Edit User Dialog Page See also: Users Select Associated Endpoints Dialog Users Procedures Conference Rooms Procedures Authentication Required Dialog Select Associated Endpoints Dialog Conference Rooms Dialog Page Add Conference Room Dialog Page Page Page Page Edit Conference Room Dialog Page Page See also: Users Conference Rooms Dialog Conference Rooms Procedures Add Dial-out Participant Dialog Edit Dial-out Participant Dialog Users Procedures To find a user or users To add a local user To edit a user To delete a local user Conference Rooms Procedures To add a conference room to a user To edit one of a users conference rooms Groups Page Import Enterprise Groups Dialog Edit Group Dialog Page See also: Users Groups Import Enterprise Groups Dialog Enterprise Groups Procedures To set up an enterprise group for Polycom RealPresence DMA management and operations users To specify which MCUs a group uses by assigning an MCU pool order To set up a custom conferencing experience for an enterprise group Login Sessions To terminate a users login session Change Password Dialog System Management and Maintenance Management and Maintenance Overview Administrator Responsibilities Administrative Best Practices Auditor Responsibilities Auditor Best Practices Recommended Regular Maintenance Regular archive of backups General system health and capacity checks Microsoft Active Directory health Security configuration Certificates Network usage data export Dashboard Active Directory Integration Pane Call Server Active Calls Pane Call Server Registrations Pane Cluster Info Pane Conference History Max Participants Pane Conference Manager MCUs Pane Conference Manager Usage Pane Exchange Server Integration Pane Juniper Networks SRC Integration Pane License Status Pane RealPresence Resource Manager Integration Pane Signaling Settings Pane Supercluster Status Pane Territory Status Pane User Login History Pane Alerts Supercluster Status Alert 1001 Cluster <cluster> is busied out as of YYYY-MM-DD HH:MM GMT+/-H[:MM]. Alert 1002 Cluster <cluster> is out of service as of YYYY-MM-DD HH:MM GMT+/-H[:MM]. Territory Status Alert 1103 No clusters assigned to <list of territories>. Alert 1105 Alert 1107 Alert 1108 <alerting-cluster>: Territory <territory> has failed over from <p-cluster> to <b-cluster>. Asynchronous Operation Alert 1201 RealPresence Resource Manager System Integration Alert 2001 Alert 2004 Active Directory Integration Alert 2101 Active Directory user and group cache update was not successful on cluster <cluster>. Alert 2104 Alert 2105 Active Directory service is not available. Cluster <p-cluster> is not operational. Alert 2106 Alert 2107 Alert 2108 Exchange Server Integration Alert 2201 Alert 2202 Alert 2203 Exchange server integration is not available. Cluster <p-cluster> is not operational. Alert 2401 Connection to the history/audit database for cluster <cluster> has failed. Alert 2402 Connection to the configuration database for cluster <cluster> has failed. Alert 2603 Cluster <cluster>: Invalid Lync account URI configured for Lync server <lyncserver>. Alert 2604 Alert 2605 Certificate Alert 3101 Cluster <cluster>: The server certificate has expired. Alert 3102 Alert 3104 Cluster <cluster>: One or more CA certificates have expired. Alert 3105 Cluster <cluster>: One or more CA certificates will expire within 30 days. Alert 3108 Licenses Alert 3201 Cluster <cluster> has no license key(s). System will allow up to 10 concurrent calls. Alert 3202 Invalid license key(s) applied to cluster <cluster>. System will allow up to 10 concurrent calls. Alert 3205 Cluster <cluster>: DMA VE Soft RPP version is incompatible with license. No calls are permitted. Alert 3206 Cluster <cluster>: DMA is not licensed for any calls. Alert 3303 Cluster <cluster>: A private network error exists on <server>. Alert 3304 Cluster <cluster>: A public network error exists on <server>. Alert 3305 Alert 3309 Alert 3310 Server Resources Alert 3401 Alert 3403 Alert 3404 Alert 3405 Server <server> CPU utilization >50% and <75%. Alert 3406 Server <server> CPU utilization > 75%. Data Synchronization Alert 3601 Alert 3603 Cluster <cluster>: Active Directory integration is not consistent between servers. Alert 3604 Cluster <cluster>: Enterprise conference rooms differ between servers. Alert 3801 Alert 3802 Alert 3803 MCUs Alert 4001 MCU <MCUname> is currently busied out. Alert 4002 MCU <MCUname> is currently out of service. Alert 4003 Alert 4005 MCU <MCUname> is disconnected. Alert 4009 MCU <mcu> disconnect rate is > 1 and < 4. Alert 4010 Alert 4012 MCU <mcu> call failure rate is > 0.8. Alert 4013 MCU <mcu> is connected with no port capacity. Alert 4014 Alert 4015 MCU <mcu> voice port capacity changed from <oldcapacity> to <newcapacity>. Alert 4016 Alert 4017 Alert 5001 Alert 5002 Alert 5003 Alert 5004 Conference Manager Alert 6001 No territories configured to host conference rooms. Alert 6002 Alert 6102 Conference <VMR> on MCU <MCU> failed to start: <reason>. Alert 6103 Ongoing conference <VMR> on MCU <MCU> failed: <reason>. Alert 6202 Alert 6203 Alert 6205 Alert 6206 Alert 6207 Alert 6208 Alert 6209 Call Server Alert 7001 System Log Files System Logs Procedures To download a log archive to your PC or workstation To manually roll the system logs To delete a system log archive Troubleshooting Utilities Ping To run ping on each server Traceroute To run traceroute on each server To run iostat on each server SAR To run sar on each server NTP Status Diagnostics for your Polycom Server Backing Up and Restoring Page Confirm Restore Dialog Backup and Restore Procedures To download a backup file To create a new backup file To upload a backup file To restore from a backup file on the cluster To restore from a backup file on the Polycom RealPresence DMA systems USB flash drive Page Upgrading the Software Basic Upgrade Procedures To install an upgrade To roll back an upgrade, restoring the previous version Page Incompatible Software Version Supercluster Upgrades Factors to Consider for an Incremental Supercluster Upgrade Simplified Supercluster Upgrade (Complete Service Outage) To upgrade a supercluster by taking all clusters out of service Page Page Complex Supercluster Upgrade (Some Service Maintained) RealPresence DMA System, Virtual Edition System Upgrade To upgrade a RealPresence DMA system, Virtual Edition Adding a Second Server Expanding an Unpatched System To expand an unpatched single-server system into a two-server cluster Expanding a Patched System To expand a patched single-server system into a two-server cluster Replacing a Failed Server To replace a failed server in a two-server cluster Shutting Down and Restarting To restart or shut down one or both servers in a cluster To start up a shut-down cluster System Reports Alert History Call History Page Export History Conference History Export History Associated Calls Conference Events Property Changes Call Detail Records (CDRs) Exporting CDR Data To download CDRs Call Record Layouts Page Page Page Page Conference Record Layouts Page Registration History Report Registration History Procedures To find a device or devices Active Directory Integration Report Page Orphaned Groups and Users Report Orphaned Groups and Users Procedures To remove orphaned group data from the system To remove orphaned user data from the system Conference Room Errors Report Exporting Conference Room Errors Data To download conference room errors data Enterprise Passcode Errors Report Exporting Enterprise Passcode Errors Data To download enterprise passcode errors data Network Usage Report Exporting Network Usage Data Page To download network usage data Polycom RealPresence DMA System SNMP Support SNMP Overview SNMP Framework SNMP Notifications SNMP Versions Configure SNMP Enable the SNMP Agent To enable the SNMP agent Add an SNMP Notification User To add a notification user 4Click OK. The user displays in the Notification Users list. To add an SNMP notification agent to the system Edit Notification User Dialog Add an SNMP Notification Agent 1Click Add Agent. 2Configure the settings in the Add Notification Agent dialog box. 3Click OK. The agent appears in the Notification Agents list. Edit Notification Agent Dialog Download MIBs To download the MIB package for a DMA system Available SNMP MIBs