Conference Manager Configuration

includes only the system’s domain name or IP address, the Polycom RealPresence DMA system uses the Direct Dial VEQ for it.

For MCU-controlled VEQs, to create a unique experience, you must create the corresponding entry queue on the RealPresence Collaboration Server and RMX MCUs to be used.

For RealPresence DMA-controlled VEQs, the MCU’s entry queue must be one of its “External IVR Entry Queues.” The prompt set for the VEQ must be installed on the RealPresence DMA system (see IVR Prompt Sets). Different “External IVR Entry Queues” can be created on the MCUs to provide different profiles (bit rate, resolution, etc.) for the pre-conference phase, but most of the entry queue experience (language, prompts, retries, and timers) is defined by the RealPresence DMA-controlled VEQ.

Note: Configuring MCUs for shared number dialing

The entry queues created for shared number dialing VEQs must have the IVR only service provider setting selected. See your Polycom MCU documentation.

When selecting an MCU to handle IVR for a VEQ, the Polycom RealPresence DMA system chooses from among those that have the entry queue specified for that VEQ, without regard to MCU pool orders.

As with conference profiles, it’s up to you to ensure that the entry queue is available on the MCUs to be used and that it’s the same on each MCU.

The Shared Number Dialing page lists the VEQs available on the system and enables you to add, edit and delete VEQs. The following table describes the fields on the page.

Field

Description

 

 

Virtual Entry Queue

The VEQ number, such as 12345, or Direct Dial.

 

 

Dial-In #

The complete dial string, for this VEQ. For instance, if the system uses the

 

prefix 71, this might be 7112345.

 

 

Description

Typically, a description of the IVR experience, such as which language is

 

used.

 

 

Response Entry Attempts

The number of times a caller can enter an invalid VMR number before the

 

system rejects the call.

 

 

RMX Entry Queue

The name of the RealPresence Collaboration Server or RMX entry queue

 

(IVR experience) to be used for callers to this VEQ.

 

 

Entry Queue Type

Type of entry queue.

 

 

IVR Prompt Set

For a RealPresence DMA-controlled VEQ, the name of the IVR prompt set the

 

VEQ uses (see IVR Prompt Sets).

 

 

See also:

Add Direct Dial Virtual Entry Queue Dialog

Edit Virtual Entry Queue Dialog

Edit Direct Dial Virtual Entry Queue Dialog

Conference Templates

Conference Settings

IVR Prompt Sets

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