Signaling | Polycom 7000 specs

System Management and Maintenance

Alert 2603

Cluster <cluster>: Invalid Lync account URI configured for Lync server <lyncserver>.

The system is unable to authenticate with the Lync server using the currently configured Lync account URI.

Click the link to go to the Network > External SIP Peers page to begin troubleshooting. Try reentering the Lync account URI for the Lync server in the External SIP Peer configuration area.

See also: Alerts

Alert 2604

Cluster <cluster>: Cannot reach Lync server <lyncserver> to resolve conference IDs for RealConnectTM conferences.

The system is unable to connect to the specified Lync server at the currently configured Next hop address. Attempts to connect to a Lync conference through the RealPresence DMA system will fail.

This could indicate a network problem, or that someone has shut down the Lync server.

Click the link to go to the Network > External SIP Peers page to begin troubleshooting. Try pinging the specified Lync server’s IP address. If it is reachable, verify that the Next hop address, Port, and Transport type settings on this page are correct.

See also: Alerts

Alert 2605

Cluster <cluster>: Cannot authenticate with <lyncserver> to resolve conference IDs for RealConnectTM conferences.

The system can’t authenticate with the specified Lync server, preventing RealConnectTM conference ID resolution. Attempts to connect to RealConnectTM conferences through the RealPresence DMA system will fail.

Click the link to go to the Network > External SIP Peers page to begin troubleshooting. Verify that the Transport Type is set to TLS, and that the Lync account URI on the Lync Integration tab is correct. If the RealPresence DMA system configuration is correct, investigate the Lync server’s configuration.

See also: Alerts

Signaling

The following alerts provide information on signaling events and changes in signaling status.

Alert 3001

No signaling interface enabled for cluster <cluster>. SIP or H.323 must be configured to allow calls.

The specified cluster has neither H.323 nor SIP signaling enabled and is unable to accept calls.

Polycom, Inc.

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Polycom 7000 manual Signaling

Contents

Polycom RealPresence DMA 7000 System Page Contents Local Cluster Configuration System Security Device Management MCU Management Integrations with Other Systems Conference Manager Configuration Superclustering Call Server Configuration Site Topology System Management and Maintenance Users and Groups Contents 361 System Reports Polycom RealPresence DMA System Snmp Support Polycom RealPresence DMA System’s Primary Functions Introduction to the Polycom RealPresence DMA SystemConference Manager Call Server RealPresence Platform API SVC Conferencing Support Polycom RealPresence DMA System’s Three Configurations Two-server Cluster Configuration Single-server Configuration System Capabilities and Constraints Port Protocol Description SettingsSystem Port Usage Embedded DNS Send Usage Data Working in the Polycom RealPresence DMA System Polycom Solution SupportAccessing the Polycom RealPresence DMA System Field Input Requirements Settings Dialog Menu/Icon Admin Provisioner Auditor Menu/Icon Admin Provisioner Auditor Menu/Icon Admin Provisioner Auditor Menu/Icon Admin Provisioner Auditor Modifying Open Source Code Open Source SoftwareLicense Information To replace an Lgpl library with your modified version System configuration Confirming configuration Additional DNS Records for SIP Proxy Additional DNS Records for the Optional Embedded DNS Feature Additional DNS Records for the H.323 Gatekeeper Verify That DNS Is Working for All Addresses License the Polycom RealPresence DMA SystemLicense the RealPresence DMA System, Appliance Edition Set Up Signaling License the RealPresence DMA System, Virtual Edition Set Up Security Set Up MCUs Connect to Microsoft Active Directory Set Up Conference Templates Test the System Security Certificates Overview How Certificates Work DER System Security Frequently Asked Questions Certificate Settings Column Description Certificate Signing Request Dialog Certificate Information DialogField Description Certificate Details Dialog Add Certificates DialogSection Description To install a certificate for a trusted root CA Certificate ProceduresInstall a Certificate Authority’s Certificate Go to Admin Local Cluster Certificates Actions list, select Display Details To create a certificate signing requestActions list, select Add Certificates Actions list, select Create Certificate Signing Request Install a Certificate in the RealPresence DMA System Remove a Certificate from the RealPresence DMA System To remove a Trusted Root CA’s certificate Actions list, select Delete Certificate Security SettingsCertificate Details dialog appears High security Field Description Maximum securityCustom security Servers, not to allow ongoing use of unencrypted connections Server in the Polycom RealPresence DMA system To change the security settings Go to Admin Local Cluster Security Settings Consequences of Enabling Maximum Security Mode On the Troubleshooting Utilities menu, Top is removed System Security Login Policy Settings Password Complexity Local PasswordField Description Password Management Session Field Description Account Lockout Local User AccountUnlimited Account Inactivity Banner Access Policy SettingsCustom Reset System Passwords To reset system passwords Wait a few minutes to log back in. See also Local Cluster Configuration Network Settings Field Description Server Dhcp Field Description Shared Management Network SettingsTurn on Auto-negotiation or set Speed and Duplex manually Shared Signaling Network General System Network Routing Configuration Dialog IPv6address%eth0 Time Settings Field Description Active License LicensesLicenses for the Appliance Edition Activation Keys See Automatically Send Usage Data for more information Cluster Network SettingsLicenses for the Virtual Edition DMA Host Signaling Settings SIP Signaling SIP Device Authentication Device AuthenticationUntrusted SIP Call Handling Configuration Signaling Settings Fields Field Description Settings SIP Settings Add Guest Port Dialog Field Security Settings page. See Security Settings Edit Guest Port Dialog Add Guest Prefix Dialog Logging Settings Edit Guest Prefix Dialog Alerting Settings Add Licenses Local Cluster Configuration ProceduresAlert ID Threshold Condition Description To enter license activation key codes Go to Admin Local Cluster LicensesTo request a software activation key code for each server Select Product Activation To configure signaling Configure SignalingGo to Admin Local Cluster Signaling Settings Under Unauthorized ports, click Add Under Unauthorized prefixes, click Add To configure logging Configure LoggingAutomatically Send Usage Data See the Collected Data Enable or Disable Automatic Data CollectionTo see the collected data Device Management Active Calls Call Details Dialog Tab/Field/Column Description Call Info Call Events On the Call Server SettingsTab/Field/Column Description Bandwidth Subscription Events Tab/Field/Column Description Property Changes EndpointsQoS Registration policy script see Registration Policy Command Description Server SettingsRegistration Policy Names/Aliases in a Mixed H.323 and SIP Environment Registrations Device Management Add Endpoint Dialog Edit Device Dialog Edit Devices Dialog Edit Alias Dialog Site StatisticsAdd Alias Dialog Associate User Dialog Site Link Statistics External Gatekeeper Column Add External Gatekeeper Dialog Authentication ModeColumn Description External Gatekeeper Edit External Gatekeeper Dialog Postliminary This script to open the Script Debugging Dialog for External SIP Peer Multiple External SIP Peers Add External SIP Peer Dialog Field Description External SIP Peers UDP Domain List Temporarily select Use customized script AuthenticationField Description Postliminary To header options Lync Integration External Registrations Edit External SIP Peer DialogField Description External SIP Peer Host/domain name Routed to this peer server Polycom, Inc 112 Lync Integration To Header Format Options SIP Peer Postliminary Output Format OptionsExternal Registration Default To header for Microsoft. Equivalent to template Request-URI Header Format Options Free Form Template Variables Default Request-URI for Microsoft Equivalent to templateVariable Description Original To Header Template Result To Header and Request-URI Header ExamplesOriginal Request-URI Header Template Result Add Authentication Dialog Edit Authentication Dialog Add Outbound Registration Dialog Template Variables Edit Outbound Registration Dialog External H.323 SBC Add External H.323 SBC Dialog Column Description External H.323 SBC Edit External H.323 SBC Dialog Polycom, Inc 124 MCU Management MCUsPage Polycom, Inc 127 See SVC Conferencing Support Policy Not to make or receive calls Add MCU Dialog Field Description External MCU Management IP address Prefix Dialog Gateway Selection Process Gateway Profiles Media IP Addresses Edit MCU Dialog Management IP address Polycom, Inc 137 Polycom, Inc 138 Add Session Profile Dialog Edit Session Profile Dialog To view information about an MCU MCU ProceduresIsdn Gateway Selection Process To add an MCU To edit an MCU To delete an MCU MCU Pools Add MCU Pool Dialog CommandEdit MCU Pool Dialog To edit an MCU Pool MCU Pool ProceduresTo add an MCU Pool To delete an MCU Pool MCU Pool Orders Add MCU Pool Order Dialog Edit MCU Pool Order Dialog MCU Selection Process MCU Availability and Reliability Tracking 24% To add an MCU Pool Order MCU Pool Order ProceduresTo view the MCU Pool Orders list To edit an MCU Pool Order To delete an MCU Pool Order Integrations with Other Systems Microsoft Active Directory Integration Microsoft Active Directory Field Description Connection Status Conference Settings Field Description Active Directory Connection Understanding Base DN Enterprise Conference Room ID Generation Enterprise Chairperson and Conference Passcode Generation Active Directory Integration Procedure To integrate with Active Directory Polycom, Inc 160 Understanding Base DN Polycom, Inc 162 Adding Passcodes for Enterprise Users When you click Update on the Microsoft Active Directory About the System’s Directory Queries Group Search User SearchGlobal Group Membership Search Attribute Replication Search Configurable Attribute Domain SearchDomain Search Service Account Search Microsoft Lync 2013 Integration Lync 2010 vs. Lync 2013 Integration Scheduled Conferences with Polycom RealConnect Automatic Contact Creation and Configuration Active Directory Service Account Permissions Lync and non-Lync Endpoint Collaboration Considerations and Requirements for Lync 2013 Integration Lync 2010 and 2013 Client / Server Feature Support Integrate RealPresence DMA and Lync Diagnose Presence Problems Microsoft Exchange Server Integration Differences between Calendaring and Scheduling Polycom Solution and Integration SupportMicrosoft Exchange Server Exchange Server Integration Procedure RealPresence Resource Manager Integration Page RealPresence Resource Manager Join RealPresence Resource Manager Dialog RealPresence Resource Manager Integration Procedures To integrate with a RealPresence Resource Manager system Juniper Networks SRC Integration Juniper Networks SRC Juniper Networks SRC Integration Procedure To configure SRC integration Conference Manager Configuration Conference Settings Presence Publishing Create Polycom conference contacts check box is enabled Contacts presence settings belowField Maximum Polycom conference contacts to publish Class of Service Default Polycom Conference Contacts Presence Settings Go to Admin Conference Manager Conference Settings To specify conference settingsRemove Contacts from Active Directory Dialog Two Types of Templates Conference TemplatesSelect Publish presence for Polycom conference contacts Standalone Templates About Conference IVR Services Template Priority About Cascading Cascading for Bandwidth Cascading for Size Cascading for Bandwidth Cascading for Size Conference Templates List Field Description Common SettingsRMX General Settings Add Conference Template Dialog Many of the MCUs have that profile for instance, 2 Cascade for bandwidth LPR Video switching is selected Field Description RMX Gathering SettingsRMX Video Quality  TIP compatibility is set to either None or Video Only  Conference mode is set to AVC onlyRMX Video Settings Optimized Telepresence mode is Yes Guide RMX Conference IVR Field Description RMX Audio SettingsRMX Skins See Shared Number Dialing RMX Site Names RMX Recording Cisco Codian Edit Conference Template Dialog Polycom, Inc 205 Field Description LPR Field Description RMX Gathering Settings  Conference mode is set to AVC only Polycom, Inc 210 Polycom, Inc 211 RMX Site Names Cisco Codian Select Layout Dialog Conference Templates ProceduresGo to Admin Conference Manager Conference Templates To select a video frames layout To change a conference template’s priority Click the RMX General Settings tabTo edit a conference template To delete a conference template IVR Prompt Sets Prompt File Name Prompt Text Shared Number Dialing Polycom, Inc 219 Polycom, Inc 220 Field Description Virtual Entry Queue Conference Settings plus VEQ numberAdd Virtual Entry Queue Dialog Prompt Sets Add Direct Dial Virtual Entry Queue Dialog Edit Virtual Entry Queue Dialog Edit Direct Dial Virtual Entry Queue Dialog Script Debugging Dialog for VEQ Scripts Dialstring = sipxxx@10.33.120.58 Sample Virtual Entry Queue Script Superclustering About Superclustering DMAs Polycom, Inc 228 Following table describes the fields on Join Supercluster Dialog Supercluster Procedures To create or join a supercluster To remove a cluster from the supercluster Actions list, select Remove from Supercluster Call Server Configuration About the Call Server Capabilities Field Description General Settings Call Server SettingsModifications For the called endpoint For SIP calls gatewayed to an See External Gatekeeper Field Description Gatekeeper Blacklist Settings Domains Mycompany domains, this would not match eng.mycompany.com Dial Rules Test Dial Rules Dialog Sipsrbruce@10.47.7.9 Rule Effect Default Dial Plan and Suggestions for ModificationsSee Edit Site Dialog Polycom, Inc 244 H323xxxx@enterprisepartner.com Field Description Dial Rule Add Dial Rule DialogPreliminary Default port of the signaling protocol Conference template Template configured in Admin Conference Manager ConferenceConference Manager Conference Settings MCU pool order Weighted round-robin All in parallel forking Edit Dial Rule Dialog Block Blocks the call Resolve to IP address Polycom, Inc 252 Polycom, Inc 253 Predefined Preliminary/Postliminary Scripting Variables Preliminary/Postliminary ScriptingVariable Initial value Preliminary/Postliminary Scripting Functions Usage example Return value Function name and parameters DetailsReturn value None How Dial Rule Actions Affect SIP Headers Dial rule action Output SIP headers Script Debugging Dialog for Preliminaries/Postliminaries See Preliminary/Postliminary Scripting for a description Sample Preliminary and Postliminary Scripts Dialstring = 99 + Dialstring Strip Prefix SIP Substitute Domain SIP Site Based Numeric Nicknames User = Callersitecountrycode + Callersiteareacode + user Hunt Groups Field Description General Info Add Hunt Group DialogEdit Hunt Group Dialog Hunt Group Members Device Authentication On the Inbound Authentication tab, you can Inbound AuthenticationShared Outbound Authentication Field Description Inbound Authentication Add Device Authentication Dialog Shared Outbound Authentication Field Description Device Authentication Edit Device Authentication DialogRegistration Policy Compliant Registration Policy Scripting Epdefinedincma EPISIPV4 Script Debugging Dialog for Registration Policy Scripts Regsitedigits Sample Registration Policy Scripts Reject aliases that arent the right length otherwise accept Prefix Service Add Simplified Isdn Gateway Dialing Prefix Dialog Edit Simplified Isdn Gateway Dialing Prefix Dialog Edit Vertical Service Code Dialog Embedded DNS To enable DNS publishing Callservers.example.com Record Type Retention Limit When Limit Is Reached History Retention SettingsNumber of Records Purged To configure history record retention History Report Site Topology About Site Topology Bandwidth Management Sites Site Information Dialog Field Site Info Device Types Field Description General Info General SettingsAdd Site Dialog Subnets Territory Settings Field Description Bandwidth SettingsIsdn Number Assignment Isdn Outbound Dialing Isdn Range Assignment for did dialing method Routing Isdn Range Assignment for gateway extension dialing methodSIP Routing Edit Site Dialog Subnet2 = 10.33.24.0/24 Polycom, Inc 291 Override ITU dialing rules Subnet Name Unique name of the subnet Polycom, Inc 293 Add Subnet Dialog Edit Subnet Dialog Site Links Add Site Link Dialog Edit Site Link Dialog Site-to-Site Exclusions Add Site-to-Site Exclusion Wizard To add a site-to-site exclusion TerritoriesGo to Network Site Topology Site-to-Site Exclusions Add Territory Dialog Edit Territory Dialog Add Network Cloud Dialog Network CloudsField Cloud Info Add Site Link Dialog Edit Network Cloud DialogField Description Associated Sites Field Cloud Info Description Go to Network Site Topology Sites Site Topology Configuration ProceduresGo to Network Site Topology Territories About Site Topology User Roles Overview Role Description Adding Users Overview Users Are in the Local domain See Add User Dialog See Local PasswordAdd User Dialog Dialog Rooms Dialog Service. See Conference SettingsAssociated Endpoints Field Description Associated Roles Edit User DialogConference Passcodes Prompted see Authentication Required Dialog Field Description Associated Endpoints Select Associated Endpoints Dialog Select Associated Endpoints Dialog Authentication Required DialogConference Rooms Dialog Its conferences. See Conference Templates Add Conference Room Dialog Conference Settings Namespace, enter the value in the box below the list  Do not publish presence Defined on the Admin Conference Manager Conference Settings Publish presence  Create contact and publish presence Conference see Edit Conference Template Dialog User Dialog Edit Conference Room Dialog Settings Polycom, Inc 324 Dial-out Participants list Add Dial-out Participant Dialog Users ProceduresEdit Dial-out Participant Dialog To edit a user To find a user or usersTo add a local user Go to User Users To add a conference room to a user Conference Rooms ProceduresTo delete a local user To edit one of a user’s conference rooms Groups To delete one of a user’s custom conference rooms Conference Templates Edit Group Dialog See Conference SettingsImport Enterprise Groups Dialog From the Search results box Templates Setting on the User Users Manage Conf Rooms dialog Admin Conference Manager Conference SettingsManager Conference Settings Boxes on the Admin Conference Manager Conference Settings Enterprise Groups Procedures Actions list, click Import Enterprise Groups Login Sessions To terminate a user’s login session Change Password Dialog Management and Maintenance Overview Administrator Responsibilities Auditor Responsibilities Administrative Best PracticesAuditor Best Practices Provisioner Responsibilities Recommended Regular MaintenanceRegular archive of backups General system health and capacity checks Microsoft Active Directory health Certificates Security configurationDashboard Network usage data export Active Directory Integration Pane Call Server Active Calls Pane Cluster Info Pane Call Server Registrations PaneConference History Max Participants Pane Conference Manager MCUs Pane Conference Manager Usage Pane Exchange Server Integration Pane Juniper Networks SRC Integration Pane RealPresence Resource Manager Integration Pane Signaling Settings PaneLicense Status Pane Supercluster Status Pane User Login History Pane Territory Status Pane Alerts Alert Supercluster StatusCluster cluster is orphaned Territory Status No clusters assigned to list of territories Polycom, Inc 351 RealPresence Resource Manager System Integration Asynchronous OperationFormatted string from server Active Directory Integration Zero enterprise conference rooms exist on cluster cluster Polycom, Inc 354 Exchange Server Integration Database Status Lync Integration Signaling Cluster cluster The server certificate has expired CertificateCertificates. See also Cluster cluster One or more CA certificates have expired Licenses Cluster cluster Cannot connect to licensing server lserver Networks Cluster cluster DMA is not licensed for any calls Cluster cluster a public network error exists on server Cluster cluster a private network error exists on serverCluster cluster a signaling network error exists on server Server Resources Server server CPU utilization 50% and 75% Server server CPU utilization 75% Data SynchronizationCluster cluster System version differs between servers System Health and Availability Cluster cluster Local users differ between servers MCUs MCU MCUname is currently busied out MCU MCUname is currently out of serviceMCU MCUname has count warnings MCU mcu disconnect rate is MCU MCUname is disconnectedMCU mcu disconnect rate is 1 MCU mcu call failure rate is 0.4 MCU mcu call failure rate is MCU mcu is connected with no port capacity Endpoints Polycom, Inc 373 Conference Manager No territories configured to host conference roomsConference Status Conference VMR on MCU MCU failed to start reason Lync Presence PublishingOngoing conference VMR on MCU MCU failed reason Polycom, Inc 376 Polycom, Inc 377 Call Server Call Bandwidth Management System Log FilesCluster cluster External SIP peer sippeer is unresponsive System Logs Procedures To download a log archive to your PC or workstation To delete a system log archive To manually roll the system logsActions list, click Download Archived Logs Traceroute Troubleshooting UtilitiesPing Top To run iostat on each server Check Configuration SynchronizationNTP Status To run sar on each server To check configuration synchronization Diagnostics for your Polycom ServerBacking Up and Restoring SHA1 Confirm Restore Dialog Backup and Restore Procedures To upload a backup file To download a backup fileTo create a new backup file Go to Maintenance Backup and Restore To restore from a backup file on the cluster Shut down the system. See Shutting Down and Restarting Close the utility Following table describes the parts of the Software Upgrade Upgrading the Software Basic Upgrade Procedures Go to Maintenance Software Upgrade To install an upgradeReturn to Maintenance Software Upgrade To roll back an upgrade, restoring the previous version Return to Maintenance Software Upgrade Incompatible Software Version Supercluster Upgrades Factors to Consider for an Incremental Supercluster Upgrade Simplified Supercluster Upgrade Complete Service Outage System Management and Maintenance Polycom, Inc 400 To upgrade a RealPresence DMA system, Virtual Edition Complex Supercluster Upgrade Some Service MaintainedRealPresence DMA System, Virtual Edition System Upgrade Adding a Second Server Expanding an Unpatched System Expanding a Patched System Shutting Down and Restarting Replacing a Failed ServerTo replace a failed server in a two-server cluster To restart or shut down one or both servers in a cluster Go to Maintenance Shutdown and RestartTo start up a shut-down cluster Alert History Call History System Reports Conference History Export History Export History Associated Calls Conference Events Property Changes Call Record Layouts Call Detail Records CDRsExporting CDR Data To download CDRs YYYY-MM-DDTHHMMSS.FFF+-ZHHMM 1024+768+384 Conference Room Dialog 486BUSY Here 720p30 Conference Record Layouts Conf Polycom RealPresence DMA System Value from the Conference room pass-through to CDR field Registration History Report Registration History Procedures To find a device or devices Active Directory Integration Report All Domains Active Directory IntegrationGroups with Partially Loaded or No Membership Information To remove orphaned group data from the system Orphaned Groups and Users ProceduresOrphaned Groups and Users Report To remove orphaned user data from the system Conference Room Errors Report Exporting Conference Room Errors Data To download conference room errors data Enterprise Passcode Errors Report To download enterprise passcode errors data Exporting Enterprise Passcode Errors DataNetwork Usage Report Exporting Network Usage Data Field Description To download network usage data Snmp Overview Snmp Framework Snmp Notifications Snmp Versions To enable the Snmp agent Configure SnmpEnable the Snmp Agent Go to Admin Local Cluster Snmp Settings Add an Snmp Notification User Go to Admin Local Cluster Snmp Settings Click Add UserTo add a notification user Add an Snmp Notification Agent Edit Notification User DialogTo add an Snmp notification agent to the system Click Add Agent Edit Notification Agent DialogUDP. See Snmp Overview Available Snmp MIBs Go to Admin Snmp Settings Click Download MIBsDownload MIBs To download the MIB package for a DMA system Polycom RealPresence DMA System Snmp Support