Polycom 7000 manual Conference Manager, Conference Status

System Management and Maintenance

Click the link to go to the Reports > Call History page and view more information about the call. See The Default Dial Plan and Suggestions for Modifications for common ways to avoid dialing loops.

See also: Alerts

Conference Manager

The following alerts provide information on possible problems with conference manager functionality.

Alert 6001

No territories configured to host conference rooms.

You must enable a territory to host conference rooms in order to use the cluster responsible for the territory as a Conference Manager. You can enable up to three territories to host conference rooms.

Click the link to go to the Network > Site Topology > Territories page.

See also:

Alerts

Alert 6002

Shared number dialing VEQ <VEQnum> references entry queue <EQname> which is not configured on any MCUs.

The specified entry queue used by the VEQ <VEQnum> is not configured on an MCU. If the VEQ is a Direct Dial VEQ, <VEQnum> is “Direct Dial”.

Click the link to go to Admin > Conference Manager > Shared Number Dialing / <VEQ> to begin troubleshooting. Ensure that at least one MCU configured in Network > MCU > MCUs has the specified entry queue configured. See Shared Number Dialing.

See also: Alerts

Conference Status

The following alerts provide information on some types of call failures.

Alert 6101

Call failed: Preset dialout from conference VMR <VMR> to <destination> failed. Cause: <cause>

A preset dialout from the conference using the conference room identifier <VMR> has failed for the specified reason. This alert automatically clears after two minutes.

Click the link to go to the Network > Users page to find the specified VMR number and begin troubleshooting.

See also: Alerts

Polycom, Inc. 374