Polycom 7000 manual System Reports

System Reports

●Signaling type used in the call (H.323, SIP, or both)

●Registration status of the call originator.

The Start After and Start Before settings are always active and define the time range during which the calls to find begin. Optionally, use End Before to find only calls that ended by the specified time. Use End After to find calls that extended beyond the specified time; this is useful for finding very long calls. When setting the date/time range for your search, keep in mind that retrieving a large number of records can take some time.

Note: Call history in a supercluster

You can also access the call history of a specific device by selecting it on the Endpoints page and clicking View Call History.

If a call traversed multiple clusters in a supercluster, each cluster contains some of its call history data. If one of those clusters is unavailable when you view the call’s history, that history may be incomplete.

If a call traversed multiple clusters in a supercluster, it’s counted as a single call, but it appears in the results of each cluster it touched when you search by cluster. Therefore, the sum of the number of calls for each cluster may be greater than the total number of calls for the entire supercluster.

How much historical data is available depends on the system’s retention settings (see History Retention Settings), which can only be modified by a user with the Auditor role.

After you search for calls, the Call History page lists the calls in the time range you specified. If there are more than 500, the first page lists the first 500, and the arrow buttons below the list let you view other pages.

The Export CDR Data command (in the Actions list) lets you download call detail records (CDRs) for the time period you specify. See Call Detail Records (CDRs).

The Export Search Results command lets you download just the records displayed on the page (the current search results). A Save dialog prompts you to select a location for the downloaded file. The default filename is CDRSearchExport.tar. This is a troubleshooting feature. To aid in resolving a problem, Polycom Global Services may ask you to use specific search criteria to retrieve certain call records, download them, and send the file to them for analysis of the records.

The Show Call Details command opens the Call Details dialog, which provides detailed information about the selected call. See Call Details Dialog.

When you select a call associated with a conference, the Display Conference command lets you switch from the Call History page to the Conference History page, displaying the associated conference.

The following table describes the fields in the list.

Column

Originator

Dial String

Destination

Start Time

Description

The originating device’s display name, name, alias, or IP address (in that order of preference), depending on what it provided in the call signaling. If the originator is an MCU, the MCU name.

Dial string sent by originator, when available.

The destination device’s display name, name, alias, or IP address (in that order of preference), depending on what it provided in the call signaling. If the destination is an MCU, the MCU name; if a VSC, the VSC value (not including the VSC).

Time the call began (first signaling event).

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