Polycom 7000 manual Enterprise Passcode Errors Report, Column

System Reports

Enterprise Passcode Errors Report

If the Polycom RealPresence DMA system is integrated with your Active Directory, conference and chairperson passcodes for enterprise users can be maintained in the Active Directory. See Adding Passcodes for Enterprise Users.

The Polycom RealPresence DMA system reads the Active Directory daily to refresh the information in its cache. It also rereads the directory whenever you update the directory integration settings (Admin > Integrations > Microsoft Active Directory).

If the directory integration settings are configured to generate passcodes for enterprise users, the Polycom RealPresence DMA system retrieves the values from the designated directory attributes and removes any non-numeric characters from them. If the resulting numeric passcode is longer than the specified maximum for that passcode type, it strips the excess characters from the beginning of the string.

The Enterprise Passcode Errors page reports the passcode generation status and lists the users with passcode errors.

Note: Enterprise vs. local users

You must be an enterprise user (with the appropriate user role assignments) to see the enterprise passcode errors report. A local user can’t access this page, regardless of user roles.

The summary at the top of the report shows when it was generated (check this to verify that the report you’re viewing reflects the most recent update of the cache), the directory server accessed, and the following information:

●Number of users in the directory

●Number of users with duplicate chairperson and conference passcodes

Note: Duplicate passcodes

For users with duplicate passcodes, the system ignores the conference passcode, but honors the chairperson passcode.

●Number of users with valid, invalid, and unassigned chairperson passcodes and the directory attribute on which they’re based, along with the number of users with locally overridden chairperson passcodes

●Number of users with valid, invalid, and unassigned conference passcodes and the directory attribute on which they’re based, along with the number of users with locally overridden conference passcodes

The users with invalid passcodes are listed below.

The following table describes the fields in the list.

Column

Problem

User ID

Domain

Last Name

Description

Indicates what the problem is: Chairperson, Conference, or Duplicate.

The login name or ID of the enterprise user with this passcode error.

The domain to which the enterprise user belongs.

The enterprise user’s last name.

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