Polycom 7000 manual Call Details Dialog, Column Description

Device Management

The calls that match your search criteria (up to 500) appear in the lower list. You can pin a call that you want to study. This moves it to the upper list, and it remains there, even after the call ends, until you unpin it.

Details about the selected call are available in the Call Info, Originator, Destination, and Bandwidth tabs of the pane on the right. This information (and more) is also available in the Call Details dialog, which appears when you click Show Call Details (in the Actions list). See Call Details Dialog for descriptions of the data.

Note: Cluster vs. supercluster call statistics

If a call traverses multiple clusters in a supercluster, it’s counted as a single call, but it appears in the results of each cluster it touches when you search by cluster. Therefore, the sum of the number of calls for each cluster may be greater than the total number of calls for the entire supercluster.

The following table describes the parts of the Active Calls list.

Column	Description
(Pin State)	Click to pin a call, moving it to the top list and keeping its information available
	even if the call ends. Click again to unpin it.
Start Time	Time the call began (first signaling event).
Originator	Source of the call (the device’s display name, if available; otherwise, its name,
	alias, or IP address, in that order of preference). If the originator is an MCU,
	the MCU name.
Dial String	Dial string sent by originator, when available.
Destination	Destination of the call (the device’s display name, if available; otherwise, its
	name, alias, or IP address, in that order of preference). If the destination is an
	MCU, the MCU name.
Bit Rate	Bit rate (kbps) of the call. A down arrow indicates that the call was
	downspeeded. Hover over it to see details.
Class of Service	Class of service (Gold, Silver, or Bronze) of the call.

See also:

Device Management

Call Details Dialog

Endpoints

Call Details Dialog

The Call Details dialog appears when you click Show Call Details on the Active Calls page or Call History page. It provides detailed information about the selected call. Keep in mind that some of the settings on the Call Server Settings page can affect the values reflected for a call.

The following table describes the fields in the dialog.

Polycom, Inc. 86