Polycom 7000 manual Troubleshooting Utilities, Ping, Traceroute, Top, Stats

System Management and Maintenance

Troubleshooting Utilities

The Polycom RealPresence DMA system’s Troubleshooting Utilities submenu includes several useful network and system status commands, which you can run and view the output of in the system’s familiar graphical interface. Each command is run on each server in the cluster, and the results are displayed in a separate panel for each server.

Ping

Use Ping to verify that the Polycom RealPresence DMA system’s servers can communicate with another device in the network.

To run ping on each server

1Go to Maintenance > Troubleshooting Utilities > Ping.

2Enter an IP address or host name and click Ping.

The system displays results of the command for each server.

Traceroute

Use Traceroute to see the route that the servers use to reach the address you specify and the latency (round trip) for each hop.

To run traceroute on each server

1Go to Maintenance > Troubleshooting Utilities > Traceroute.

2Enter an IP address or host name and click Trace.

The system displays results of the command for each server.

Top

Use Top to see an overview of each server’s current status, including CPU and memory usage, number of tasks, and list of running processes. The displays update every few seconds.

To run top on each server

»Go to Maintenance > Troubleshooting Utilities > Top. The system displays results of the command for each server.

I/O Stats

Use I/O Stats to see CPU resource allocation and read/write statistics for each server. For a detailed description of the output from this utility, refer to the utility documentation at http://sebastien.godard.pagesperso-orange.fr/man_iostat.html.

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