Polycom 7000 manual Active Directory Integration

System Management and Maintenance

Try logging into the Polycom RealPresence Resource Manager system. If you can do so, make sure the login credentials that the RealPresence DMA system uses to connect to it are still valid.

See also: Alerts

Alert 2004

Resource management server <system-name> has inconsistent territory definitions in its site topology.

The system is integrated with a Polycom RealPresence Resource Manager system, and there is a problem with the territory definitions or responsibility assignments in the site topology data imported from that system.

On the Polycom RealPresence Resource Manager system, configure territories properly (for instance, no duplicate names) and in way that meets the needs of the RealPresence DMA system. Assign responsibilities (primary and backup) for the territories to the appropriate RealPresence DMA clusters. A territory can only host conference rooms if it’s assigned to a RealPresence DMA cluster.

See also: Alerts

Active Directory Integration

The following alerts provide information on changes in Active Directory integration status.

Alert 2101

Active Directory user and group cache update was not successful on cluster <cluster>.

The cluster responsible for Active Directory integration was unable to update the cache of user and group data.

This may indicate a network problem or a problem with the AD.

If the cluster was unable to log into the AD server, alert 2107 is also generated.

Click the link to go to the Microsoft Active Directory page and check the Active Directory Connection section.

See also:

Alerts

Alert 2102

Zero enterprise conference rooms exist on cluster <cluster>.

The cluster responsible for Active Directory integration successfully retrieved user and group data, but no conference rooms were generated.

This may indicate that no directory attribute was specified from which to generate conference room IDs, or that the chosen attribute resulted in empty (null) conference room IDs after the system removed the characters to remove.

Polycom, Inc. 353