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Polycom 7000 manual Endpoints

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System Management and Maintenance

Alert 4015

MCU <mcu> voice port capacity changed from <oldcapacity> to <newcapacity>.

The voice port capacity of the specified MCU has changed.

This could indicate a license change, video / voice port configuration change, or hardware change for the MCU (perhaps a media card has been added or removed). This alert appears as soon as the voice port capacity of this MCU becomes 0, and is automatically cleared after two minutes.

Click the link to go to the Network > MCU > MCUs page. See also:

Alerts

Alert 4016

MCU <mcu> has been automatically busied out due to <N> consecutive failures to start conferences. Investigate the MCU state and logs.

The specified MCU has been automatically busied out because it failed to start <N> number of conferences in a row. This condition is likely caused by an MCU software issue. Non-consecutive failures to start calls do not trigger this condition.

Once the MCU is busied out, when the last conference ends on the MCU, the MCU automatically changes to the Out of Service state. Once that happens, this alert is replaced with Alert 4017.

Click the link to go to the Network > MCU > MCUs page. See also:

Alerts Alert 4017

Alert 4017

MCU <mcu> has been automatically placed out of service due to <N> consecutive failures to start conferences. Investigate the MCU state and logs.

The specified MCU has been placed in the Out of Service state after it was automatically busied out because it failed to start <N> number of conferences in a row. This condition is likely caused by an MCU software issue.

This alert replaces Alert 4016.

Click the link to go to the Network > MCU > MCUs page. See also:

Alerts Alert 4016

Endpoints

The following alerts provide information on communication issues with endpoints.

Polycom, Inc.

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Polycom 7000 manual Endpoints

Contents

Polycom RealPresence DMA 7000 System Page Contents Local Cluster Configuration System SecurityDevice Management MCU Management Integrations with Other SystemsConference Manager Configuration SuperclusteringCall Server Configuration Site TopologySystem Management and Maintenance Users and GroupsContents 361 System Reports Polycom RealPresence DMA System Snmp SupportIntroduction to the Polycom RealPresence DMA System Polycom RealPresence DMA System’s Primary FunctionsConference Manager Call Server RealPresence Platform APISVC Conferencing Support Polycom RealPresence DMA System’s Three Configurations Two-server Cluster ConfigurationSingle-server Configuration System Capabilities and Constraints Settings System Port UsagePort Protocol Description Embedded DNSSend Usage Data Polycom Solution Support Accessing the Polycom RealPresence DMA SystemWorking in the Polycom RealPresence DMA System Field Input RequirementsSettings Dialog Menu/Icon Admin Provisioner AuditorMenu/Icon Admin Provisioner Auditor Menu/Icon Admin Provisioner Auditor Menu/Icon Admin Provisioner Auditor Open Source Software License InformationModifying Open Source Code To replace an Lgpl library with your modified versionSystem configuration Confirming configurationAdditional DNS Records for SIP Proxy Additional DNS Records for the Optional Embedded DNS Feature Additional DNS Records for the H.323 GatekeeperLicense the Polycom RealPresence DMA System Verify That DNS Is Working for All AddressesLicense the RealPresence DMA System, Appliance Edition Set Up Signaling License the RealPresence DMA System, Virtual EditionSet Up Security Set Up MCUs Connect to Microsoft Active Directory Set Up Conference Templates Test the System Security Certificates Overview How Certificates WorkDER System Security Frequently Asked Questions Certificate Settings Column DescriptionCertificate Information Dialog Certificate Signing Request DialogField Description Add Certificates Dialog Certificate Details DialogSection Description Certificate Procedures Install a Certificate Authority’s CertificateTo install a certificate for a trusted root CA Go to Admin Local Cluster CertificatesTo create a certificate signing request Actions list, select Add CertificatesActions list, select Display Details Actions list, select Create Certificate Signing RequestInstall a Certificate in the RealPresence DMA System Remove a Certificate from the RealPresence DMA System To remove a Trusted Root CA’s certificateSecurity Settings Actions list, select Delete CertificateCertificate Details dialog appears Field Description Maximum security High securityCustom security Servers, not to allow ongoing use of unencrypted connections Server in the Polycom RealPresence DMA system To change the security settings Go to Admin Local Cluster Security SettingsConsequences of Enabling Maximum Security Mode On the Troubleshooting Utilities menu, Top is removedSystem Security Login Policy Settings Local Password Field Description Password ManagementPassword Complexity SessionLocal User Account UnlimitedField Description Account Lockout Account InactivityAccess Policy Settings BannerCustom Reset System Passwords To reset system passwordsWait a few minutes to log back in. See also Local Cluster Configuration Network SettingsField Description Server DhcpSettings Field Description Shared Management NetworkTurn on Auto-negotiation or set Speed and Duplex manually Shared Signaling Network General System NetworkRouting Configuration Dialog IPv6address%eth0Time Settings Licenses Licenses for the Appliance EditionField Description Active License Activation KeysCluster Network Settings Licenses for the Virtual EditionSee Automatically Send Usage Data for more information DMA HostSignaling Settings SIP SignalingDevice Authentication SIP Device AuthenticationUntrusted SIP Call Handling Configuration Signaling Settings Fields Field Description SettingsSIP Settings Add Guest Port Dialog FieldSecurity Settings page. See Security Settings Edit Guest Port DialogAdd Guest Prefix Dialog Logging Settings Edit Guest Prefix DialogAlerting Settings Local Cluster Configuration Procedures Add LicensesAlert ID Threshold Condition Description Go to Admin Local Cluster Licenses To request a software activation key code for each serverTo enter license activation key codes Select Product ActivationConfigure Signaling To configure signalingGo to Admin Local Cluster Signaling Settings Under Unauthorized ports, click Add Under Unauthorized prefixes, click AddConfigure Logging To configure loggingAutomatically Send Usage Data Enable or Disable Automatic Data Collection See the Collected DataTo see the collected data Device Management Active CallsCall Details Dialog Tab/Field/Column Description Call Info On the Call Server Settings Tab/Field/Column Description BandwidthCall Events Subscription EventsEndpoints Tab/Field/Column Description Property ChangesQoS Registration policy script see Registration Policy Server Settings Command DescriptionRegistration Policy Names/Aliases in a Mixed H.323 and SIP Environment RegistrationsDevice Management Add Endpoint Dialog Edit Device Dialog Edit Devices Dialog Site Statistics Add Alias DialogEdit Alias Dialog Associate User DialogSite Link Statistics External Gatekeeper ColumnAuthentication Mode Add External Gatekeeper DialogColumn Description External Gatekeeper Edit External Gatekeeper Dialog PostliminaryThis script to open the Script Debugging Dialog for External SIP Peer Multiple External SIP PeersAdd External SIP Peer Dialog Field Description External SIP PeersUDP Domain List Authentication Field Description PostliminaryTemporarily select Use customized script To header optionsLync Integration Edit External SIP Peer Dialog External RegistrationsField Description External SIP Peer Host/domain name Routed to this peer server Polycom, Inc 112 Lync Integration SIP Peer Postliminary Output Format Options To Header Format OptionsExternal Registration Default To header for Microsoft. Equivalent to template Request-URI Header Format OptionsDefault Request-URI for Microsoft Equivalent to template Free Form Template VariablesVariable Description To Header and Request-URI Header Examples Original To Header Template ResultOriginal Request-URI Header Template Result Add Authentication Dialog Edit Authentication DialogAdd Outbound Registration Dialog Template VariablesEdit Outbound Registration Dialog External H.323 SBC Add External H.323 SBC Dialog Column Description External H.323 SBCEdit External H.323 SBC Dialog Polycom, Inc 124 MCU Management MCUsPage Polycom, Inc 127 See SVC Conferencing Support Policy Not to make or receive calls Add MCU Dialog Field Description External MCUManagement IP address Prefix Dialog Gateway Selection ProcessGateway Profiles Media IP AddressesEdit MCU Dialog Management IP address Polycom, Inc 137 Polycom, Inc 138 Add Session Profile Dialog Edit Session Profile DialogMCU Procedures Isdn Gateway Selection ProcessTo view information about an MCU To add an MCUTo edit an MCU To delete an MCU MCU Pools Command Add MCU Pool DialogEdit MCU Pool Dialog MCU Pool Procedures To add an MCU PoolTo edit an MCU Pool To delete an MCU PoolMCU Pool Orders Add MCU Pool Order Dialog Edit MCU Pool Order Dialog MCU Selection ProcessMCU Availability and Reliability Tracking 24% MCU Pool Order Procedures To view the MCU Pool Orders listTo add an MCU Pool Order To edit an MCU Pool OrderTo delete an MCU Pool Order Integrations with Other Systems Microsoft Active Directory IntegrationMicrosoft Active Directory Field Description Connection Status Conference Settings Field Description Active Directory ConnectionUnderstanding Base DN Enterprise Conference Room ID GenerationEnterprise Chairperson and Conference Passcode Generation Active Directory Integration Procedure To integrate with Active DirectoryPolycom, Inc 160 Understanding Base DN Polycom, Inc 162 Adding Passcodes for Enterprise Users When you click Update on the Microsoft Active Directory About the System’s Directory QueriesUser Search Group SearchGlobal Group Membership Search Configurable Attribute Domain Search Attribute Replication SearchDomain Search Service Account Search Microsoft Lync 2013 IntegrationLync 2010 vs. Lync 2013 Integration Scheduled Conferences with Polycom RealConnectAutomatic Contact Creation and Configuration Active Directory Service Account PermissionsLync and non-Lync Endpoint Collaboration Considerations and Requirements for Lync 2013 IntegrationLync 2010 and 2013 Client / Server Feature Support Integrate RealPresence DMA and LyncDiagnose Presence Problems Microsoft Exchange Server IntegrationPolycom Solution and Integration Support Differences between Calendaring and SchedulingMicrosoft Exchange Server Exchange Server Integration Procedure RealPresence Resource Manager Integration Page RealPresence Resource Manager Join RealPresence Resource Manager Dialog RealPresence Resource Manager Integration Procedures To integrate with a RealPresence Resource Manager system Juniper Networks SRC Integration Juniper Networks SRCJuniper Networks SRC Integration Procedure To configure SRC integrationConference Manager Configuration Conference SettingsPresence Publishing Contacts presence settings below Create Polycom conference contacts check box is enabledField Maximum Polycom conference contacts to publish Class of Service Default Polycom Conference Contacts Presence SettingsTo specify conference settings Go to Admin Conference Manager Conference SettingsRemove Contacts from Active Directory Dialog Conference Templates Two Types of TemplatesSelect Publish presence for Polycom conference contacts Standalone Templates About Conference IVR Services Template PriorityAbout Cascading Cascading for Bandwidth Cascading for SizeCascading for Bandwidth Cascading for Size Field Description Common Settings RMX General SettingsConference Templates List Add Conference Template DialogMany of the MCUs have that profile for instance, 2 Cascade for bandwidth LPR Field Description RMX Gathering Settings Video switching is selectedRMX Video Quality  Conference mode is set to AVC only RMX Video Settings TIP compatibility is set to either None or Video Only OptimizedTelepresence mode is Yes GuideField Description RMX Audio Settings RMX SkinsRMX Conference IVR See Shared Number DialingRMX Site Names RMX RecordingCisco Codian Edit Conference Template Dialog Polycom, Inc 205 Field Description LPR Field Description RMX Gathering Settings  Conference mode is set to AVC only Polycom, Inc 210 Polycom, Inc 211 RMX Site Names Cisco Codian Conference Templates Procedures Go to Admin Conference Manager Conference TemplatesSelect Layout Dialog To select a video frames layoutClick the RMX General Settings tab To edit a conference templateTo change a conference template’s priority To delete a conference templateIVR Prompt Sets Prompt File Name Prompt Text Shared Number Dialing Polycom, Inc 219 Polycom, Inc 220 Conference Settings plus VEQ number Add Virtual Entry Queue DialogField Description Virtual Entry Queue Prompt SetsAdd Direct Dial Virtual Entry Queue Dialog Edit Virtual Entry Queue DialogEdit Direct Dial Virtual Entry Queue Dialog Script Debugging Dialog for VEQ Scripts Dialstring = sipxxx@10.33.120.58Sample Virtual Entry Queue Script Superclustering About SuperclusteringDMAs Polycom, Inc 228 Following table describes the fields on Join Supercluster Dialog Supercluster Procedures To create or join a superclusterTo remove a cluster from the supercluster Actions list, select Remove from SuperclusterCall Server Configuration About the Call Server CapabilitiesCall Server Settings Field Description General SettingsModifications For the called endpoint For SIP calls gatewayed to an See External Gatekeeper Field Description Gatekeeper Blacklist Settings DomainsMycompany domains, this would not match eng.mycompany.com Dial Rules Test Dial Rules Dialog Sipsrbruce@10.47.7.9 Default Dial Plan and Suggestions for Modifications Rule EffectSee Edit Site Dialog Polycom, Inc 244 H323xxxx@enterprisepartner.com Add Dial Rule Dialog Field Description Dial RulePreliminary Default port of the signaling protocol Template configured in Admin Conference Manager Conference Conference Manager Conference SettingsConference template MCU pool orderWeighted round-robin All in parallel forkingEdit Dial Rule Dialog Block Blocks the call Resolve to IP address Polycom, Inc 252 Polycom, Inc 253 Preliminary/Postliminary Scripting Predefined Preliminary/Postliminary Scripting VariablesVariable Initial value Preliminary/Postliminary Scripting Functions Usage exampleFunction name and parameters Details Return valueReturn value None How Dial Rule Actions Affect SIP Headers Dial rule action Output SIP headersScript Debugging Dialog for Preliminaries/Postliminaries See Preliminary/Postliminary Scripting for a descriptionSample Preliminary and Postliminary Scripts Dialstring = 99 + Dialstring Strip Prefix SIPSubstitute Domain SIP Site Based Numeric Nicknames User = Callersitecountrycode + Callersiteareacode + user Hunt Groups Add Hunt Group Dialog Edit Hunt Group DialogField Description General Info Hunt Group MembersDevice Authentication Inbound Authentication Shared Outbound AuthenticationOn the Inbound Authentication tab, you can Field Description Inbound AuthenticationAdd Device Authentication Dialog Shared Outbound AuthenticationEdit Device Authentication Dialog Field Description Device AuthenticationRegistration Policy Compliant Registration Policy Scripting EpdefinedincmaEPISIPV4 Script Debugging Dialog for Registration Policy Scripts RegsitedigitsSample Registration Policy Scripts Reject aliases that arent the right length otherwise accept Prefix Service Add Simplified Isdn Gateway Dialing Prefix Dialog Edit Simplified Isdn Gateway Dialing Prefix Dialog Edit Vertical Service Code Dialog Embedded DNSTo enable DNS publishing Callservers.example.comHistory Retention Settings Record Type Retention Limit When Limit Is ReachedNumber of Records Purged To configure history record retention History ReportSite Topology About Site TopologyBandwidth Management Sites Site Information Dialog Field Site InfoField Description General Info General Settings Add Site DialogDevice Types SubnetsField Description Bandwidth Settings Territory SettingsIsdn Number Assignment Isdn Outbound Dialing Isdn Range Assignment for did dialing methodIsdn Range Assignment for gateway extension dialing method RoutingSIP Routing Edit Site Dialog Subnet2 = 10.33.24.0/24Polycom, Inc 291 Override ITU dialing rules Subnet Name Unique name of the subnet Polycom, Inc 293 Add Subnet Dialog Edit Subnet Dialog Site Links Add Site Link Dialog Edit Site Link DialogSite-to-Site Exclusions Add Site-to-Site Exclusion WizardTerritories To add a site-to-site exclusionGo to Network Site Topology Site-to-Site Exclusions Add Territory Dialog Edit Territory Dialog Network Clouds Add Network Cloud DialogField Cloud Info Edit Network Cloud Dialog Field Description Associated SitesAdd Site Link Dialog Field Cloud Info DescriptionSite Topology Configuration Procedures Go to Network Site Topology SitesGo to Network Site Topology Territories About Site Topology User Roles Overview Role DescriptionAdding Users Overview Users Are in the Local domain See Local Password Add User DialogSee Add User Dialog DialogService. See Conference Settings Rooms DialogAssociated Endpoints Edit User Dialog Field Description Associated RolesConference Passcodes Prompted see Authentication Required Dialog Field Description Associated Endpoints Select Associated Endpoints DialogAuthentication Required Dialog Select Associated Endpoints DialogConference Rooms Dialog Its conferences. See Conference Templates Add Conference Room Dialog Conference Settings Namespace, enter the value in the box below the list Defined on the Admin Conference Manager Conference Settings  Publish presence Do not publish presence  Create contact and publish presenceConference see Edit Conference Template Dialog User DialogEdit Conference Room Dialog Settings Polycom, Inc 324 Dial-out Participants list Users Procedures Add Dial-out Participant DialogEdit Dial-out Participant Dialog To find a user or users To add a local userTo edit a user Go to User UsersConference Rooms Procedures To delete a local userTo add a conference room to a user To edit one of a user’s conference roomsGroups To delete one of a user’s custom conference roomsConference Templates See Conference Settings Import Enterprise Groups DialogEdit Group Dialog From the Search results boxTemplates Admin Conference Manager Conference Settings Manager Conference SettingsSetting on the User Users Manage Conf Rooms dialog Boxes on the Admin Conference Manager Conference SettingsEnterprise Groups Procedures Actions list, click Import Enterprise GroupsLogin Sessions To terminate a user’s login sessionChange Password Dialog Management and Maintenance Overview Administrator ResponsibilitiesAdministrative Best Practices Auditor ResponsibilitiesAuditor Best Practices Recommended Regular Maintenance Regular archive of backupsProvisioner Responsibilities General system health and capacity checksMicrosoft Active Directory health Security configuration DashboardCertificates Network usage data exportActive Directory Integration Pane Call Server Active Calls PaneCall Server Registrations Pane Cluster Info PaneConference History Max Participants Pane Conference Manager MCUs Pane Conference Manager Usage PaneExchange Server Integration Pane Juniper Networks SRC Integration PaneSignaling Settings Pane License Status PaneRealPresence Resource Manager Integration Pane Supercluster Status PaneUser Login History Pane Territory Status PaneAlerts Supercluster Status AlertCluster cluster is orphaned Territory Status No clusters assigned to list of territoriesPolycom, Inc 351 Asynchronous Operation RealPresence Resource Manager System IntegrationFormatted string from server Active Directory Integration Zero enterprise conference rooms exist on cluster clusterPolycom, Inc 354 Exchange Server Integration Database Status Lync Integration Signaling Certificate Cluster cluster The server certificate has expiredCertificates. See also Cluster cluster One or more CA certificates have expired Licenses Cluster cluster Cannot connect to licensing server lserverNetworks Cluster cluster DMA is not licensed for any callsCluster cluster a private network error exists on server Cluster cluster a public network error exists on serverCluster cluster a signaling network error exists on server Server Resources Server server CPU utilization 50% and 75% Data Synchronization Server server CPU utilization 75%Cluster cluster System version differs between servers System Health and Availability Cluster cluster Local users differ between serversMCUs MCU MCUname is currently out of service MCU MCUname is currently busied outMCU MCUname has count warnings MCU MCUname is disconnected MCU mcu disconnect rate is 1MCU mcu disconnect rate is MCU mcu call failure rate is 0.4MCU mcu call failure rate is MCU mcu is connected with no port capacityEndpoints Polycom, Inc 373 No territories configured to host conference rooms Conference ManagerConference Status Lync Presence Publishing Conference VMR on MCU MCU failed to start reasonOngoing conference VMR on MCU MCU failed reason Polycom, Inc 376 Polycom, Inc 377 Call Server System Log Files Call Bandwidth ManagementCluster cluster External SIP peer sippeer is unresponsive System Logs Procedures To download a log archive to your PC or workstationTo manually roll the system logs To delete a system log archiveActions list, click Download Archived Logs Troubleshooting Utilities PingTraceroute TopCheck Configuration Synchronization NTP StatusTo run iostat on each server To run sar on each serverDiagnostics for your Polycom Server To check configuration synchronizationBacking Up and Restoring SHA1 Confirm Restore Dialog Backup and Restore ProceduresTo download a backup file To create a new backup fileTo upload a backup file Go to Maintenance Backup and RestoreTo restore from a backup file on the cluster Shut down the system. See Shutting Down and Restarting Close the utility Following table describes the parts of the Software Upgrade Upgrading the SoftwareBasic Upgrade Procedures To install an upgrade Go to Maintenance Software UpgradeReturn to Maintenance Software Upgrade To roll back an upgrade, restoring the previous version Return to Maintenance Software Upgrade Incompatible Software Version Supercluster Upgrades Factors to Consider for an Incremental Supercluster Upgrade Simplified Supercluster Upgrade Complete Service Outage System Management and Maintenance Polycom, Inc 400 Complex Supercluster Upgrade Some Service Maintained RealPresence DMA System, Virtual Edition System UpgradeTo upgrade a RealPresence DMA system, Virtual Edition Adding a Second ServerExpanding an Unpatched System Expanding a Patched System Replacing a Failed Server Shutting Down and RestartingTo replace a failed server in a two-server cluster Go to Maintenance Shutdown and Restart To restart or shut down one or both servers in a clusterTo start up a shut-down cluster Alert History Call HistorySystem Reports Conference History Export HistoryExport History Associated CallsConference Events Property ChangesCall Detail Records CDRs Exporting CDR DataCall Record Layouts To download CDRsYYYY-MM-DDTHHMMSS.FFF+-ZHHMM 1024+768+384 Conference Room Dialog 486BUSY Here720p30 Conference Record Layouts ConfPolycom RealPresence DMA System Value from the Conference room pass-through to CDR fieldRegistration History Report Registration History Procedures To find a device or devicesActive Directory Integration Report Active Directory Integration All DomainsGroups with Partially Loaded or No Membership Information Orphaned Groups and Users Procedures Orphaned Groups and Users ReportTo remove orphaned group data from the system To remove orphaned user data from the systemConference Room Errors Report Exporting Conference Room Errors Data To download conference room errors dataEnterprise Passcode Errors Report Exporting Enterprise Passcode Errors Data To download enterprise passcode errors dataNetwork Usage Report Exporting Network Usage Data Field Description To download network usage data Snmp Overview Snmp FrameworkSnmp Notifications Snmp VersionsConfigure Snmp Enable the Snmp AgentTo enable the Snmp agent Go to Admin Local Cluster Snmp SettingsGo to Admin Local Cluster Snmp Settings Click Add User Add an Snmp Notification UserTo add a notification user Edit Notification User Dialog Add an Snmp Notification AgentTo add an Snmp notification agent to the system Edit Notification Agent Dialog Click Add AgentUDP. See Snmp Overview Go to Admin Snmp Settings Click Download MIBs Download MIBsAvailable Snmp MIBs To download the MIB package for a DMA systemPolycom RealPresence DMA System Snmp Support