System Management and Maintenance

Alert 6102

Conference <VMR> on MCU <MCU> failed to start: <reason>.

A conference using the conference room identifier <VMR> has failed to start for the specified reason. If no MCU was selected, <MCU> is “unresolved”. This alert automatically clears after two minutes.

Click the link to go to the Network > Users page to find the specified VMR number and begin troubleshooting.

See also: Alerts

Alert 6103

Ongoing conference <VMR> on MCU <MCU> failed: <reason>.

A conference using the conference room identifier <VMR> has been aborted for the specified reason. This alert automatically clears after two minutes.

Click the link to go to the Network > Users page to find the specified VMR number and begin troubleshooting.

See also: Alerts

Alert 6104

Ongoing conference <VMR> on MCU <MCU1> failed over to MCU <MCU2>: <reason>.

A conference using the conference room identifier <VMR> has been moved from <MCU1> to <MCU2> for the specified reason. This alert automatically clears after two minutes.

Click the link to go to the Network > Users page to find the specified VMR number and begin troubleshooting.

See also: Alerts

Lync Presence Publishing

The following alerts provide information on problems the system may encounter when publishing presence for Polycom conference contacts.

Alert 6201

Cluster <cluster>: Errors in presence publication for Lync server <lyncserver>. Presence for <NN> of <MM> Polycom conference contacts will not be published due to Lync server configuration ‘MaxEndpointExpiration’ value <expire>.

The system was unable to publish presence status for the specified number of Polycom conference contacts because the Lync server has been configured with a maximum endpoint logon period of <expire> seconds.

To publish presence status for Polycom conference contacts, the RealPresence DMA system registers each contact with the Lync server every ‘MaxEndpointExpiration’ seconds. Depending on how many conference

Polycom, Inc.

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Polycom 7000 manual Lync Presence Publishing, Conference VMR on MCU MCU failed to start reason