Lync Presence Publishing | Polycom 7000 manual

System Management and Maintenance

Alert 6102

Conference <VMR> on MCU <MCU> failed to start: <reason>.

A conference using the conference room identifier <VMR> has failed to start for the specified reason. If no MCU was selected, <MCU> is “unresolved”. This alert automatically clears after two minutes.

Click the link to go to the Network > Users page to find the specified VMR number and begin troubleshooting.

See also: Alerts

Alert 6103

Ongoing conference <VMR> on MCU <MCU> failed: <reason>.

A conference using the conference room identifier <VMR> has been aborted for the specified reason. This alert automatically clears after two minutes.

Click the link to go to the Network > Users page to find the specified VMR number and begin troubleshooting.

See also: Alerts

Alert 6104

Ongoing conference <VMR> on MCU <MCU1> failed over to MCU <MCU2>: <reason>.

A conference using the conference room identifier <VMR> has been moved from <MCU1> to <MCU2> for the specified reason. This alert automatically clears after two minutes.

Click the link to go to the Network > Users page to find the specified VMR number and begin troubleshooting.

See also: Alerts

Lync Presence Publishing

The following alerts provide information on problems the system may encounter when publishing presence for Polycom conference contacts.

Alert 6201

Cluster <cluster>: Errors in presence publication for Lync server <lyncserver>. Presence for <NN> of <MM> Polycom conference contacts will not be published due to Lync server configuration ‘MaxEndpointExpiration’ value <expire>.

The system was unable to publish presence status for the specified number of Polycom conference contacts because the Lync server has been configured with a maximum endpoint logon period of <expire> seconds.

To publish presence status for Polycom conference contacts, the RealPresence DMA system registers each contact with the Lync server every ‘MaxEndpointExpiration’ seconds. Depending on how many conference

Polycom, Inc.

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Polycom 7000 manual Lync Presence Publishing, Conference VMR on MCU MCU failed to start reason

Contents

Polycom RealPresence DMA 7000 System Page Contents System Security Local Cluster Configuration Device Management Integrations with Other Systems MCU Management Superclustering Conference Manager Configuration Site Topology Call Server Configuration Users and Groups System Management and Maintenance Contents 361 Polycom RealPresence DMA System Snmp Support System Reports Introduction to the Polycom RealPresence DMA System Polycom RealPresence DMA System’s Primary FunctionsConference Manager RealPresence Platform API Call Server SVC Conferencing Support Two-server Cluster Configuration Polycom RealPresence DMA System’s Three Configurations Single-server Configuration System Capabilities and Constraints Embedded DNS SettingsSystem Port Usage Port Protocol Description Send Usage Data Field Input Requirements Polycom Solution SupportAccessing the Polycom RealPresence DMA System Working in the Polycom RealPresence DMA System Menu/Icon Admin Provisioner Auditor Settings Dialog Menu/Icon Admin Provisioner Auditor Menu/Icon Admin Provisioner Auditor Menu/Icon Admin Provisioner Auditor To replace an Lgpl library with your modified version Open Source SoftwareLicense Information Modifying Open Source Code Confirming configuration System configuration Additional DNS Records for SIP Proxy Additional DNS Records for the H.323 Gatekeeper Additional DNS Records for the Optional Embedded DNS Feature License the Polycom RealPresence DMA System Verify That DNS Is Working for All AddressesLicense the RealPresence DMA System, Appliance Edition License the RealPresence DMA System, Virtual Edition Set Up Signaling Set Up Security Set Up MCUs Connect to Microsoft Active Directory Set Up Conference Templates Test the System How Certificates Work Security Certificates Overview DER System Security Frequently Asked Questions Column Description Certificate Settings Certificate Information Dialog Certificate Signing Request DialogField Description Add Certificates Dialog Certificate Details DialogSection Description Go to Admin Local Cluster Certificates Certificate ProceduresInstall a Certificate Authority’s Certificate To install a certificate for a trusted root CA Actions list, select Create Certificate Signing Request To create a certificate signing requestActions list, select Add Certificates Actions list, select Display Details Install a Certificate in the RealPresence DMA System To remove a Trusted Root CA’s certificate Remove a Certificate from the RealPresence DMA System Security Settings Actions list, select Delete CertificateCertificate Details dialog appears Field Description Maximum security High securityCustom security Servers, not to allow ongoing use of unencrypted connections Server in the Polycom RealPresence DMA system Go to Admin Local Cluster Security Settings To change the security settings On the Troubleshooting Utilities menu, Top is removed Consequences of Enabling Maximum Security Mode System Security Login Policy Settings Session Local PasswordField Description Password Management Password Complexity Account Inactivity Local User AccountUnlimited Field Description Account Lockout Access Policy Settings BannerCustom To reset system passwords Reset System Passwords Wait a few minutes to log back in. See also Network Settings Local Cluster Configuration Field Description Dhcp Server Settings Field Description Shared Management NetworkTurn on Auto-negotiation or set Speed and Duplex manually General System Network Shared Signaling Network IPv6address%eth0 Routing Configuration Dialog Time Settings Activation Keys LicensesLicenses for the Appliance Edition Field Description Active License DMA Host Cluster Network SettingsLicenses for the Virtual Edition See Automatically Send Usage Data for more information SIP Signaling Signaling Settings Device Authentication SIP Device AuthenticationUntrusted SIP Call Handling Configuration Field Description Settings Signaling Settings Fields SIP Settings Field Add Guest Port Dialog Edit Guest Port Dialog Security Settings page. See Security Settings Add Guest Prefix Dialog Edit Guest Prefix Dialog Logging Settings Alerting Settings Local Cluster Configuration Procedures Add LicensesAlert ID Threshold Condition Description Select Product Activation Go to Admin Local Cluster LicensesTo request a software activation key code for each server To enter license activation key codes Configure Signaling To configure signalingGo to Admin Local Cluster Signaling Settings Under Unauthorized prefixes, click Add Under Unauthorized ports, click Add Configure Logging To configure loggingAutomatically Send Usage Data Enable or Disable Automatic Data Collection See the Collected DataTo see the collected data Active Calls Device Management Call Details Dialog Tab/Field/Column Description Call Info Subscription Events On the Call Server SettingsTab/Field/Column Description Bandwidth Call Events Endpoints Tab/Field/Column Description Property ChangesQoS Registration policy script see Registration Policy Server Settings Command DescriptionRegistration Policy Registrations Names/Aliases in a Mixed H.323 and SIP Environment Device Management Add Endpoint Dialog Edit Device Dialog Edit Devices Dialog Associate User Dialog Site StatisticsAdd Alias Dialog Edit Alias Dialog Site Link Statistics Column External Gatekeeper Authentication Mode Add External Gatekeeper DialogColumn Description External Gatekeeper Postliminary Edit External Gatekeeper Dialog This script to open the Script Debugging Dialog for Multiple External SIP Peers External SIP Peer Field Description External SIP Peers Add External SIP Peer Dialog UDP Domain List To header options AuthenticationField Description Postliminary Temporarily select Use customized script Lync Integration Edit External SIP Peer Dialog External RegistrationsField Description External SIP Peer Host/domain name Routed to this peer server Polycom, Inc 112 Lync Integration SIP Peer Postliminary Output Format Options To Header Format OptionsExternal Registration Request-URI Header Format Options Default To header for Microsoft. Equivalent to template Default Request-URI for Microsoft Equivalent to template Free Form Template VariablesVariable Description To Header and Request-URI Header Examples Original To Header Template ResultOriginal Request-URI Header Template Result Edit Authentication Dialog Add Authentication Dialog Template Variables Add Outbound Registration Dialog Edit Outbound Registration Dialog External H.323 SBC Column Description External H.323 SBC Add External H.323 SBC Dialog Edit External H.323 SBC Dialog Polycom, Inc 124 MCUs MCU ManagementPage Polycom, Inc 127 See SVC Conferencing Support Policy Not to make or receive calls Field Description External MCU Add MCU Dialog Management IP address Gateway Selection Process Prefix Dialog Media IP Addresses Gateway Profiles Edit MCU Dialog Management IP address Polycom, Inc 137 Polycom, Inc 138 Edit Session Profile Dialog Add Session Profile Dialog To add an MCU MCU ProceduresIsdn Gateway Selection Process To view information about an MCU To edit an MCU To delete an MCU MCU Pools Command Add MCU Pool DialogEdit MCU Pool Dialog To delete an MCU Pool MCU Pool ProceduresTo add an MCU Pool To edit an MCU Pool MCU Pool Orders Add MCU Pool Order Dialog MCU Selection Process Edit MCU Pool Order Dialog MCU Availability and Reliability Tracking 24% To edit an MCU Pool Order MCU Pool Order ProceduresTo view the MCU Pool Orders list To add an MCU Pool Order To delete an MCU Pool Order Microsoft Active Directory Integration Integrations with Other Systems Microsoft Active Directory Field Description Connection Status Field Description Active Directory Connection Conference Settings Enterprise Conference Room ID Generation Understanding Base DN Enterprise Chairperson and Conference Passcode Generation To integrate with Active Directory Active Directory Integration Procedure Polycom, Inc 160 Understanding Base DN Polycom, Inc 162 Adding Passcodes for Enterprise Users About the System’s Directory Queries When you click Update on the Microsoft Active Directory User Search Group SearchGlobal Group Membership Search Configurable Attribute Domain Search Attribute Replication SearchDomain Search Microsoft Lync 2013 Integration Service Account Search Scheduled Conferences with Polycom RealConnect Lync 2010 vs. Lync 2013 Integration Active Directory Service Account Permissions Automatic Contact Creation and Configuration Considerations and Requirements for Lync 2013 Integration Lync and non-Lync Endpoint Collaboration Integrate RealPresence DMA and Lync Lync 2010 and 2013 Client / Server Feature Support Microsoft Exchange Server Integration Diagnose Presence Problems Polycom Solution and Integration Support Differences between Calendaring and SchedulingMicrosoft Exchange Server Exchange Server Integration Procedure RealPresence Resource Manager Integration Page RealPresence Resource Manager Join RealPresence Resource Manager Dialog RealPresence Resource Manager Integration Procedures To integrate with a RealPresence Resource Manager system Juniper Networks SRC Juniper Networks SRC Integration To configure SRC integration Juniper Networks SRC Integration Procedure Conference Settings Conference Manager Configuration Presence Publishing Contacts presence settings below Create Polycom conference contacts check box is enabledField Maximum Polycom conference contacts to publish Default Polycom Conference Contacts Presence Settings Class of Service To specify conference settings Go to Admin Conference Manager Conference SettingsRemove Contacts from Active Directory Dialog Conference Templates Two Types of TemplatesSelect Publish presence for Polycom conference contacts Standalone Templates Template Priority About Conference IVR Services Cascading for Bandwidth Cascading for Size About Cascading Cascading for Bandwidth Cascading for Size Add Conference Template Dialog Field Description Common SettingsRMX General Settings Conference Templates List Many of the MCUs have that profile for instance, 2 Cascade for bandwidth LPR Field Description RMX Gathering Settings Video switching is selectedRMX Video Quality Optimized  Conference mode is set to AVC onlyRMX Video Settings  TIP compatibility is set to either None or Video Only Guide Telepresence mode is Yes See Shared Number Dialing Field Description RMX Audio SettingsRMX Skins RMX Conference IVR RMX Recording RMX Site Names Cisco Codian Edit Conference Template Dialog Polycom, Inc 205 Field Description LPR Field Description RMX Gathering Settings  Conference mode is set to AVC only Polycom, Inc 210 Polycom, Inc 211 RMX Site Names Cisco Codian To select a video frames layout Conference Templates ProceduresGo to Admin Conference Manager Conference Templates Select Layout Dialog To delete a conference template Click the RMX General Settings tabTo edit a conference template To change a conference template’s priority IVR Prompt Sets Prompt File Name Prompt Text Shared Number Dialing Polycom, Inc 219 Polycom, Inc 220 Prompt Sets Conference Settings plus VEQ numberAdd Virtual Entry Queue Dialog Field Description Virtual Entry Queue Edit Virtual Entry Queue Dialog Add Direct Dial Virtual Entry Queue Dialog Edit Direct Dial Virtual Entry Queue Dialog Dialstring = sipxxx@10.33.120.58 Script Debugging Dialog for VEQ Scripts Sample Virtual Entry Queue Script About Superclustering Superclustering DMAs Polycom, Inc 228 Following table describes the fields on Join Supercluster Dialog To create or join a supercluster Supercluster Procedures Actions list, select Remove from Supercluster To remove a cluster from the supercluster About the Call Server Capabilities Call Server Configuration Call Server Settings Field Description General SettingsModifications For the called endpoint For SIP calls gatewayed to an See External Gatekeeper Domains Field Description Gatekeeper Blacklist Settings Mycompany domains, this would not match eng.mycompany.com Dial Rules Test Dial Rules Dialog Sipsrbruce@10.47.7.9 Default Dial Plan and Suggestions for Modifications Rule EffectSee Edit Site Dialog Polycom, Inc 244 H323xxxx@enterprisepartner.com Add Dial Rule Dialog Field Description Dial RulePreliminary Default port of the signaling protocol MCU pool order Template configured in Admin Conference Manager ConferenceConference Manager Conference Settings Conference template All in parallel forking Weighted round-robin Edit Dial Rule Dialog Block Blocks the call Resolve to IP address Polycom, Inc 252 Polycom, Inc 253 Preliminary/Postliminary Scripting Predefined Preliminary/Postliminary Scripting VariablesVariable Initial value Usage example Preliminary/Postliminary Scripting Functions Function name and parameters Details Return valueReturn value None Dial rule action Output SIP headers How Dial Rule Actions Affect SIP Headers See Preliminary/Postliminary Scripting for a description Script Debugging Dialog for Preliminaries/Postliminaries Dialstring = 99 + Dialstring Strip Prefix SIP Sample Preliminary and Postliminary Scripts Substitute Domain SIP Site Based Numeric Nicknames User = Callersitecountrycode + Callersiteareacode + user Hunt Groups Hunt Group Members Add Hunt Group DialogEdit Hunt Group Dialog Field Description General Info Device Authentication Field Description Inbound Authentication Inbound AuthenticationShared Outbound Authentication On the Inbound Authentication tab, you can Shared Outbound Authentication Add Device Authentication Dialog Edit Device Authentication Dialog Field Description Device AuthenticationRegistration Policy Compliant Epdefinedincma Registration Policy Scripting EPISIPV4 Regsitedigits Script Debugging Dialog for Registration Policy Scripts Sample Registration Policy Scripts Reject aliases that arent the right length otherwise accept Prefix Service Add Simplified Isdn Gateway Dialing Prefix Dialog Edit Simplified Isdn Gateway Dialing Prefix Dialog Embedded DNS Edit Vertical Service Code Dialog Callservers.example.com To enable DNS publishing History Retention Settings Record Type Retention Limit When Limit Is ReachedNumber of Records Purged History Report To configure history record retention About Site Topology Site Topology Bandwidth Management Sites Field Site Info Site Information Dialog Subnets Field Description General Info General SettingsAdd Site Dialog Device Types Field Description Bandwidth Settings Territory SettingsIsdn Number Assignment Isdn Range Assignment for did dialing method Isdn Outbound Dialing Isdn Range Assignment for gateway extension dialing method RoutingSIP Routing Subnet2 = 10.33.24.0/24 Edit Site Dialog Polycom, Inc 291 Override ITU dialing rules Subnet Name Unique name of the subnet Polycom, Inc 293 Add Subnet Dialog Edit Subnet Dialog Site Links Edit Site Link Dialog Add Site Link Dialog Add Site-to-Site Exclusion Wizard Site-to-Site Exclusions Territories To add a site-to-site exclusionGo to Network Site Topology Site-to-Site Exclusions Add Territory Dialog Edit Territory Dialog Network Clouds Add Network Cloud DialogField Cloud Info Field Cloud Info Description Edit Network Cloud DialogField Description Associated Sites Add Site Link Dialog Site Topology Configuration Procedures Go to Network Site Topology SitesGo to Network Site Topology Territories About Site Topology Role Description User Roles Overview Adding Users Overview Users Are in the Local domain Dialog See Local PasswordAdd User Dialog See Add User Dialog Service. See Conference Settings Rooms DialogAssociated Endpoints Edit User Dialog Field Description Associated RolesConference Passcodes Prompted see Authentication Required Dialog Select Associated Endpoints Dialog Field Description Associated Endpoints Authentication Required Dialog Select Associated Endpoints DialogConference Rooms Dialog Its conferences. See Conference Templates Add Conference Room Dialog Conference Settings Namespace, enter the value in the box below the list  Create contact and publish presence Defined on the Admin Conference Manager Conference Settings Publish presence  Do not publish presence User Dialog Conference see Edit Conference Template Dialog Edit Conference Room Dialog Settings Polycom, Inc 324 Dial-out Participants list Users Procedures Add Dial-out Participant DialogEdit Dial-out Participant Dialog Go to User Users To find a user or usersTo add a local user To edit a user To edit one of a user’s conference rooms Conference Rooms ProceduresTo delete a local user To add a conference room to a user To delete one of a user’s custom conference rooms Groups Conference Templates From the Search results box See Conference SettingsImport Enterprise Groups Dialog Edit Group Dialog Templates Boxes on the Admin Conference Manager Conference Settings Admin Conference Manager Conference SettingsManager Conference Settings Setting on the User Users Manage Conf Rooms dialog Actions list, click Import Enterprise Groups Enterprise Groups Procedures To terminate a user’s login session Login Sessions Change Password Dialog Administrator Responsibilities Management and Maintenance Overview Administrative Best Practices Auditor ResponsibilitiesAuditor Best Practices General system health and capacity checks Recommended Regular MaintenanceRegular archive of backups Provisioner Responsibilities Microsoft Active Directory health Network usage data export Security configurationDashboard Certificates Call Server Active Calls Pane Active Directory Integration Pane Call Server Registrations Pane Cluster Info PaneConference History Max Participants Pane Conference Manager Usage Pane Conference Manager MCUs Pane Juniper Networks SRC Integration Pane Exchange Server Integration Pane Supercluster Status Pane Signaling Settings PaneLicense Status Pane RealPresence Resource Manager Integration Pane Territory Status Pane User Login History Pane Alerts Supercluster Status AlertCluster cluster is orphaned No clusters assigned to list of territories Territory Status Polycom, Inc 351 Asynchronous Operation RealPresence Resource Manager System IntegrationFormatted string from server Zero enterprise conference rooms exist on cluster cluster Active Directory Integration Polycom, Inc 354 Exchange Server Integration Database Status Lync Integration Signaling Certificate Cluster cluster The server certificate has expiredCertificates. See also Cluster cluster One or more CA certificates have expired Cluster cluster Cannot connect to licensing server lserver Licenses Cluster cluster DMA is not licensed for any calls Networks Cluster cluster a private network error exists on server Cluster cluster a public network error exists on serverCluster cluster a signaling network error exists on server Server Resources Server server CPU utilization 50% and 75% Data Synchronization Server server CPU utilization 75%Cluster cluster System version differs between servers Cluster cluster Local users differ between servers System Health and Availability MCUs MCU MCUname is currently out of service MCU MCUname is currently busied outMCU MCUname has count warnings MCU mcu call failure rate is 0.4 MCU MCUname is disconnectedMCU mcu disconnect rate is 1 MCU mcu disconnect rate is MCU mcu is connected with no port capacity MCU mcu call failure rate is Endpoints Polycom, Inc 373 No territories configured to host conference rooms Conference ManagerConference Status Lync Presence Publishing Conference VMR on MCU MCU failed to start reasonOngoing conference VMR on MCU MCU failed reason Polycom, Inc 376 Polycom, Inc 377 Call Server System Log Files Call Bandwidth ManagementCluster cluster External SIP peer sippeer is unresponsive To download a log archive to your PC or workstation System Logs Procedures To manually roll the system logs To delete a system log archiveActions list, click Download Archived Logs Top Troubleshooting UtilitiesPing Traceroute To run sar on each server Check Configuration SynchronizationNTP Status To run iostat on each server Diagnostics for your Polycom Server To check configuration synchronizationBacking Up and Restoring SHA1 Backup and Restore Procedures Confirm Restore Dialog Go to Maintenance Backup and Restore To download a backup fileTo create a new backup file To upload a backup file To restore from a backup file on the cluster Shut down the system. See Shutting Down and Restarting Close the utility Upgrading the Software Following table describes the parts of the Software Upgrade Basic Upgrade Procedures To install an upgrade Go to Maintenance Software UpgradeReturn to Maintenance Software Upgrade To roll back an upgrade, restoring the previous version Return to Maintenance Software Upgrade Incompatible Software Version Supercluster Upgrades Factors to Consider for an Incremental Supercluster Upgrade Simplified Supercluster Upgrade Complete Service Outage System Management and Maintenance Polycom, Inc 400 Adding a Second Server Complex Supercluster Upgrade Some Service MaintainedRealPresence DMA System, Virtual Edition System Upgrade To upgrade a RealPresence DMA system, Virtual Edition Expanding an Unpatched System Expanding a Patched System Replacing a Failed Server Shutting Down and RestartingTo replace a failed server in a two-server cluster Go to Maintenance Shutdown and Restart To restart or shut down one or both servers in a clusterTo start up a shut-down cluster Call History Alert History System Reports Export History Conference History Associated Calls Export History Property Changes Conference Events To download CDRs Call Detail Records CDRsExporting CDR Data Call Record Layouts YYYY-MM-DDTHHMMSS.FFF+-ZHHMM 1024+768+384 486BUSY Here Conference Room Dialog 720p30 Conf Conference Record Layouts Value from the Conference room pass-through to CDR field Polycom RealPresence DMA System Registration History Report To find a device or devices Registration History Procedures Active Directory Integration Report Active Directory Integration All DomainsGroups with Partially Loaded or No Membership Information To remove orphaned user data from the system Orphaned Groups and Users ProceduresOrphaned Groups and Users Report To remove orphaned group data from the system Conference Room Errors Report To download conference room errors data Exporting Conference Room Errors Data Enterprise Passcode Errors Report Exporting Enterprise Passcode Errors Data To download enterprise passcode errors dataNetwork Usage Report Exporting Network Usage Data Field Description To download network usage data Snmp Framework Snmp Overview Snmp Versions Snmp Notifications Go to Admin Local Cluster Snmp Settings Configure SnmpEnable the Snmp Agent To enable the Snmp agent Go to Admin Local Cluster Snmp Settings Click Add User Add an Snmp Notification UserTo add a notification user Edit Notification User Dialog Add an Snmp Notification AgentTo add an Snmp notification agent to the system Edit Notification Agent Dialog Click Add AgentUDP. See Snmp Overview To download the MIB package for a DMA system Go to Admin Snmp Settings Click Download MIBsDownload MIBs Available Snmp MIBs Polycom RealPresence DMA System Snmp Support