Polycom RealPresence DMA 7000 System
Page
Contents
System Security
Local Cluster Configuration
Device Management
Integrations with Other Systems
MCU Management
Superclustering
Conference Manager Configuration
Site Topology
Call Server Configuration
Users and Groups
System Management and Maintenance
Contents
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Polycom RealPresence DMA System Snmp Support
System Reports
Polycom RealPresence DMA System’s Primary Functions
Introduction to the Polycom RealPresence DMA System
Conference Manager
RealPresence Platform API
Call Server
SVC Conferencing Support
Two-server Cluster Configuration
Polycom RealPresence DMA System’s Three Configurations
Single-server Configuration
System Capabilities and Constraints
Embedded DNS
Settings
System Port Usage
Port Protocol Description
Send Usage Data
Field Input Requirements
Polycom Solution Support
Accessing the Polycom RealPresence DMA System
Working in the Polycom RealPresence DMA System
Menu/Icon Admin Provisioner Auditor
Settings Dialog
Menu/Icon Admin Provisioner Auditor
Menu/Icon Admin Provisioner Auditor
Menu/Icon Admin Provisioner Auditor
To replace an Lgpl library with your modified version
Open Source Software
License Information
Modifying Open Source Code
Confirming configuration
System configuration
Additional DNS Records for SIP Proxy
Additional DNS Records for the H.323 Gatekeeper
Additional DNS Records for the Optional Embedded DNS Feature
Verify That DNS Is Working for All Addresses
License the Polycom RealPresence DMA System
License the RealPresence DMA System, Appliance Edition
License the RealPresence DMA System, Virtual Edition
Set Up Signaling
Set Up Security
Set Up MCUs
Connect to Microsoft Active Directory
Set Up Conference Templates
Test the System
How Certificates Work
Security Certificates Overview
DER
System Security
Frequently Asked Questions
Column Description
Certificate Settings
Certificate Signing Request Dialog
Certificate Information Dialog
Field Description
Certificate Details Dialog
Add Certificates Dialog
Section Description
Go to Admin Local Cluster Certificates
Certificate Procedures
Install a Certificate Authority’s Certificate
To install a certificate for a trusted root CA
Actions list, select Create Certificate Signing Request
To create a certificate signing request
Actions list, select Add Certificates
Actions list, select Display Details
Install a Certificate in the RealPresence DMA System
To remove a Trusted Root CA’s certificate
Remove a Certificate from the RealPresence DMA System
Actions list, select Delete Certificate
Security Settings
Certificate Details dialog appears
High security
Field Description Maximum security
Custom security
Servers, not to allow ongoing use of unencrypted connections
Server in the Polycom RealPresence DMA system
Go to Admin Local Cluster Security Settings
To change the security settings
On the Troubleshooting Utilities menu, Top is removed
Consequences of Enabling Maximum Security Mode
System Security
Login Policy Settings
Session
Local Password
Field Description Password Management
Password Complexity
Account Inactivity
Local User Account
Unlimited
Field Description Account Lockout
Banner
Access Policy Settings
Custom
To reset system passwords
Reset System Passwords
Wait a few minutes to log back in. See also
Network Settings
Local Cluster Configuration
Field Description
Dhcp
Server
Field Description Shared Management Network
Settings
Turn on Auto-negotiation or set Speed and Duplex manually
General System Network
Shared Signaling Network
IPv6address%eth0
Routing Configuration Dialog
Time Settings
Activation Keys
Licenses
Licenses for the Appliance Edition
Field Description Active License
DMA Host
Cluster Network Settings
Licenses for the Virtual Edition
See Automatically Send Usage Data for more information
SIP Signaling
Signaling Settings
SIP Device Authentication
Device Authentication
Untrusted SIP Call Handling Configuration
Field Description Settings
Signaling Settings Fields
SIP Settings
Field
Add Guest Port Dialog
Edit Guest Port Dialog
Security Settings page. See Security Settings
Add Guest Prefix Dialog
Edit Guest Prefix Dialog
Logging Settings
Alerting Settings
Add Licenses
Local Cluster Configuration Procedures
Alert ID Threshold Condition Description
Select Product Activation
Go to Admin Local Cluster Licenses
To request a software activation key code for each server
To enter license activation key codes
To configure signaling
Configure Signaling
Go to Admin Local Cluster Signaling Settings
Under Unauthorized prefixes, click Add
Under Unauthorized ports, click Add
To configure logging
Configure Logging
Automatically Send Usage Data
See the Collected Data
Enable or Disable Automatic Data Collection
To see the collected data
Active Calls
Device Management
Call Details Dialog
Tab/Field/Column Description Call Info
Subscription Events
On the Call Server Settings
Tab/Field/Column Description Bandwidth
Call Events
Tab/Field/Column Description Property Changes
Endpoints
QoS
Registration policy script see Registration Policy
Command Description
Server Settings
Registration Policy
Registrations
Names/Aliases in a Mixed H.323 and SIP Environment
Device Management
Add Endpoint Dialog
Edit Device Dialog
Edit Devices Dialog
Associate User Dialog
Site Statistics
Add Alias Dialog
Edit Alias Dialog
Site Link Statistics
Column
External Gatekeeper
Add External Gatekeeper Dialog
Authentication Mode
Column Description External Gatekeeper
Postliminary
Edit External Gatekeeper Dialog
This script to open the Script Debugging Dialog for
Multiple External SIP Peers
External SIP Peer
Field Description External SIP Peers
Add External SIP Peer Dialog
UDP
Domain List
To header options
Authentication
Field Description Postliminary
Temporarily select Use customized script
Lync Integration
External Registrations
Edit External SIP Peer Dialog
Field Description External SIP Peer
Host/domain name
Routed to this peer server
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Lync Integration
To Header Format Options
SIP Peer Postliminary Output Format Options
External Registration
Request-URI Header Format Options
Default To header for Microsoft. Equivalent to template
Free Form Template Variables
Default Request-URI for Microsoft Equivalent to template
Variable Description
Original To Header Template Result
To Header and Request-URI Header Examples
Original Request-URI Header Template Result
Edit Authentication Dialog
Add Authentication Dialog
Template Variables
Add Outbound Registration Dialog
Edit Outbound Registration Dialog
External H.323 SBC
Column Description External H.323 SBC
Add External H.323 SBC Dialog
Edit External H.323 SBC Dialog
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MCUs
MCU Management
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See SVC Conferencing Support
Policy
Not to make or receive calls
Field Description External MCU
Add MCU Dialog
Management IP address
Gateway Selection Process
Prefix Dialog
Media IP Addresses
Gateway Profiles
Edit MCU Dialog
Management IP address
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Edit Session Profile Dialog
Add Session Profile Dialog
To add an MCU
MCU Procedures
Isdn Gateway Selection Process
To view information about an MCU
To edit an MCU
To delete an MCU
MCU Pools
Add MCU Pool Dialog
Command
Edit MCU Pool Dialog
To delete an MCU Pool
MCU Pool Procedures
To add an MCU Pool
To edit an MCU Pool
MCU Pool Orders
Add MCU Pool Order Dialog
MCU Selection Process
Edit MCU Pool Order Dialog
MCU Availability and Reliability Tracking
24%
To edit an MCU Pool Order
MCU Pool Order Procedures
To view the MCU Pool Orders list
To add an MCU Pool Order
To delete an MCU Pool Order
Microsoft Active Directory Integration
Integrations with Other Systems
Microsoft Active Directory
Field Description Connection Status
Field Description Active Directory Connection
Conference Settings
Enterprise Conference Room ID Generation
Understanding Base DN
Enterprise Chairperson and Conference Passcode Generation
To integrate with Active Directory
Active Directory Integration Procedure
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Understanding Base DN
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Adding Passcodes for Enterprise Users
About the System’s Directory Queries
When you click Update on the Microsoft Active Directory
Group Search
User Search
Global Group Membership Search
Attribute Replication Search
Configurable Attribute Domain Search
Domain Search
Microsoft Lync 2013 Integration
Service Account Search
Scheduled Conferences with Polycom RealConnect
Lync 2010 vs. Lync 2013 Integration
Active Directory Service Account Permissions
Automatic Contact Creation and Configuration
Considerations and Requirements for Lync 2013 Integration
Lync and non-Lync Endpoint Collaboration
Integrate RealPresence DMA and Lync
Lync 2010 and 2013 Client / Server Feature Support
Microsoft Exchange Server Integration
Diagnose Presence Problems
Differences between Calendaring and Scheduling
Polycom Solution and Integration Support
Microsoft Exchange Server
Exchange Server Integration Procedure
RealPresence Resource Manager Integration
Page
RealPresence Resource Manager
Join RealPresence Resource Manager Dialog
RealPresence Resource Manager Integration Procedures
To integrate with a RealPresence Resource Manager system
Juniper Networks SRC
Juniper Networks SRC Integration
To configure SRC integration
Juniper Networks SRC Integration Procedure
Conference Settings
Conference Manager Configuration
Presence Publishing
Create Polycom conference contacts check box is enabled
Contacts presence settings below
Field Maximum Polycom conference contacts to publish
Default Polycom Conference Contacts Presence Settings
Class of Service
Go to Admin Conference Manager Conference Settings
To specify conference settings
Remove Contacts from Active Directory Dialog
Two Types of Templates
Conference Templates
Select Publish presence for Polycom conference contacts
Standalone Templates
Template Priority
About Conference IVR Services
Cascading for Bandwidth Cascading for Size
About Cascading
Cascading for Bandwidth
Cascading for Size
Add Conference Template Dialog
Field Description Common Settings
RMX General Settings
Conference Templates List
Many of the MCUs have that profile for instance, 2
Cascade for bandwidth
LPR
Video switching is selected
Field Description RMX Gathering Settings
RMX Video Quality
Optimized
Conference mode is set to AVC only
RMX Video Settings
TIP compatibility is set to either None or Video Only
Guide
Telepresence mode is Yes
See Shared Number Dialing
Field Description RMX Audio Settings
RMX Skins
RMX Conference IVR
RMX Recording
RMX Site Names
Cisco Codian
Edit Conference Template Dialog
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Field Description
LPR
Field Description RMX Gathering Settings
Conference mode is set to AVC only
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RMX Site Names
Cisco Codian
To select a video frames layout
Conference Templates Procedures
Go to Admin Conference Manager Conference Templates
Select Layout Dialog
To delete a conference template
Click the RMX General Settings tab
To edit a conference template
To change a conference template’s priority
IVR Prompt Sets
Prompt File Name Prompt Text
Shared Number Dialing
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Prompt Sets
Conference Settings plus VEQ number
Add Virtual Entry Queue Dialog
Field Description Virtual Entry Queue
Edit Virtual Entry Queue Dialog
Add Direct Dial Virtual Entry Queue Dialog
Edit Direct Dial Virtual Entry Queue Dialog
Dialstring = sipxxx@10.33.120.58
Script Debugging Dialog for VEQ Scripts
Sample Virtual Entry Queue Script
About Superclustering
Superclustering
DMAs
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Following table describes the fields on
Join Supercluster Dialog
To create or join a supercluster
Supercluster Procedures
Actions list, select Remove from Supercluster
To remove a cluster from the supercluster
About the Call Server Capabilities
Call Server Configuration
Field Description General Settings
Call Server Settings
Modifications
For the called endpoint
For SIP calls gatewayed to an
See External Gatekeeper
Domains
Field Description Gatekeeper Blacklist Settings
Mycompany domains, this would not match eng.mycompany.com
Dial Rules
Test Dial Rules Dialog
Sipsrbruce@10.47.7.9
Rule Effect
Default Dial Plan and Suggestions for Modifications
See Edit Site Dialog
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H323xxxx@enterprisepartner.com
Field Description Dial Rule
Add Dial Rule Dialog
Preliminary
Default port of the signaling protocol
MCU pool order
Template configured in Admin Conference Manager Conference
Conference Manager Conference Settings
Conference template
All in parallel forking
Weighted round-robin
Edit Dial Rule Dialog
Block Blocks the call Resolve to IP address
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Predefined Preliminary/Postliminary Scripting Variables
Preliminary/Postliminary Scripting
Variable Initial value
Usage example
Preliminary/Postliminary Scripting Functions
Return value
Function name and parameters Details
Return value None
Dial rule action Output SIP headers
How Dial Rule Actions Affect SIP Headers
See Preliminary/Postliminary Scripting for a description
Script Debugging Dialog for Preliminaries/Postliminaries
Dialstring = 99 + Dialstring Strip Prefix SIP
Sample Preliminary and Postliminary Scripts
Substitute Domain SIP
Site Based Numeric Nicknames
User = Callersitecountrycode + Callersiteareacode + user
Hunt Groups
Hunt Group Members
Add Hunt Group Dialog
Edit Hunt Group Dialog
Field Description General Info
Device Authentication
Field Description Inbound Authentication
Inbound Authentication
Shared Outbound Authentication
On the Inbound Authentication tab, you can
Shared Outbound Authentication
Add Device Authentication Dialog
Field Description Device Authentication
Edit Device Authentication Dialog
Registration Policy
Compliant
Epdefinedincma
Registration Policy Scripting
EPISIPV4
Regsitedigits
Script Debugging Dialog for Registration Policy Scripts
Sample Registration Policy Scripts
Reject aliases that arent the right length otherwise accept
Prefix Service
Add Simplified Isdn Gateway Dialing Prefix Dialog
Edit Simplified Isdn Gateway Dialing Prefix Dialog
Embedded DNS
Edit Vertical Service Code Dialog
Callservers.example.com
To enable DNS publishing
Record Type Retention Limit When Limit Is Reached
History Retention Settings
Number of Records Purged
History Report
To configure history record retention
About Site Topology
Site Topology
Bandwidth Management
Sites
Field Site Info
Site Information Dialog
Subnets
Field Description General Info General Settings
Add Site Dialog
Device Types
Territory Settings
Field Description Bandwidth Settings
Isdn Number Assignment
Isdn Range Assignment for did dialing method
Isdn Outbound Dialing
Routing
Isdn Range Assignment for gateway extension dialing method
SIP Routing
Subnet2 = 10.33.24.0/24
Edit Site Dialog
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Override ITU dialing rules
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Add Subnet Dialog
Edit Subnet Dialog
Site Links
Edit Site Link Dialog
Add Site Link Dialog
Add Site-to-Site Exclusion Wizard
Site-to-Site Exclusions
To add a site-to-site exclusion
Territories
Go to Network Site Topology Site-to-Site Exclusions
Add Territory Dialog
Edit Territory Dialog
Add Network Cloud Dialog
Network Clouds
Field Cloud Info
Field Cloud Info Description
Edit Network Cloud Dialog
Field Description Associated Sites
Add Site Link Dialog
Go to Network Site Topology Sites
Site Topology Configuration Procedures
Go to Network Site Topology Territories
About Site Topology
Role Description
User Roles Overview
Adding Users Overview
Users
Are in the Local domain
Dialog
See Local Password
Add User Dialog
See Add User Dialog
Rooms Dialog
Service. See Conference Settings
Associated Endpoints
Field Description Associated Roles
Edit User Dialog
Conference Passcodes
Prompted see Authentication Required Dialog
Select Associated Endpoints Dialog
Field Description Associated Endpoints
Select Associated Endpoints Dialog
Authentication Required Dialog
Conference Rooms Dialog
Its conferences. See Conference Templates
Add Conference Room Dialog
Conference Settings
Namespace, enter the value in the box below the list
Create contact and publish presence
Defined on the Admin Conference Manager Conference Settings
Publish presence
Do not publish presence
User Dialog
Conference see Edit Conference Template Dialog
Edit Conference Room Dialog
Settings
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Dial-out Participants list
Add Dial-out Participant Dialog
Users Procedures
Edit Dial-out Participant Dialog
Go to User Users
To find a user or users
To add a local user
To edit a user
To edit one of a user’s conference rooms
Conference Rooms Procedures
To delete a local user
To add a conference room to a user
To delete one of a user’s custom conference rooms
Groups
Conference Templates
From the Search results box
See Conference Settings
Import Enterprise Groups Dialog
Edit Group Dialog
Templates
Boxes on the Admin Conference Manager Conference Settings
Admin Conference Manager Conference Settings
Manager Conference Settings
Setting on the User Users Manage Conf Rooms dialog
Actions list, click Import Enterprise Groups
Enterprise Groups Procedures
To terminate a user’s login session
Login Sessions
Change Password Dialog
Administrator Responsibilities
Management and Maintenance Overview
Auditor Responsibilities
Administrative Best Practices
Auditor Best Practices
General system health and capacity checks
Recommended Regular Maintenance
Regular archive of backups
Provisioner Responsibilities
Microsoft Active Directory health
Network usage data export
Security configuration
Dashboard
Certificates
Call Server Active Calls Pane
Active Directory Integration Pane
Cluster Info Pane
Call Server Registrations Pane
Conference History Max Participants Pane
Conference Manager Usage Pane
Conference Manager MCUs Pane
Juniper Networks SRC Integration Pane
Exchange Server Integration Pane
Supercluster Status Pane
Signaling Settings Pane
License Status Pane
RealPresence Resource Manager Integration Pane
Territory Status Pane
User Login History Pane
Alerts
Alert
Supercluster Status
Cluster cluster is orphaned
No clusters assigned to list of territories
Territory Status
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RealPresence Resource Manager System Integration
Asynchronous Operation
Formatted string from server
Zero enterprise conference rooms exist on cluster cluster
Active Directory Integration
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Exchange Server Integration
Database Status
Lync Integration
Signaling
Cluster cluster The server certificate has expired
Certificate
Certificates. See also
Cluster cluster One or more CA certificates have expired
Cluster cluster Cannot connect to licensing server lserver
Licenses
Cluster cluster DMA is not licensed for any calls
Networks
Cluster cluster a public network error exists on server
Cluster cluster a private network error exists on server
Cluster cluster a signaling network error exists on server
Server Resources
Server server CPU utilization 50% and 75%
Server server CPU utilization 75%
Data Synchronization
Cluster cluster System version differs between servers
Cluster cluster Local users differ between servers
System Health and Availability
MCUs
MCU MCUname is currently busied out
MCU MCUname is currently out of service
MCU MCUname has count warnings
MCU mcu call failure rate is 0.4
MCU MCUname is disconnected
MCU mcu disconnect rate is 1
MCU mcu disconnect rate is
MCU mcu is connected with no port capacity
MCU mcu call failure rate is
Endpoints
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Conference Manager
No territories configured to host conference rooms
Conference Status
Conference VMR on MCU MCU failed to start reason
Lync Presence Publishing
Ongoing conference VMR on MCU MCU failed reason
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Call Server
Call Bandwidth Management
System Log Files
Cluster cluster External SIP peer sippeer is unresponsive
To download a log archive to your PC or workstation
System Logs Procedures
To delete a system log archive
To manually roll the system logs
Actions list, click Download Archived Logs
Top
Troubleshooting Utilities
Ping
Traceroute
To run sar on each server
Check Configuration Synchronization
NTP Status
To run iostat on each server
To check configuration synchronization
Diagnostics for your Polycom Server
Backing Up and Restoring
SHA1
Backup and Restore Procedures
Confirm Restore Dialog
Go to Maintenance Backup and Restore
To download a backup file
To create a new backup file
To upload a backup file
To restore from a backup file on the cluster
Shut down the system. See Shutting Down and Restarting
Close the utility
Upgrading the Software
Following table describes the parts of the Software Upgrade
Basic Upgrade Procedures
Go to Maintenance Software Upgrade
To install an upgrade
Return to Maintenance Software Upgrade
To roll back an upgrade, restoring the previous version
Return to Maintenance Software Upgrade
Incompatible Software Version Supercluster Upgrades
Factors to Consider for an Incremental Supercluster Upgrade
Simplified Supercluster Upgrade Complete Service Outage
System Management and Maintenance
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Adding a Second Server
Complex Supercluster Upgrade Some Service Maintained
RealPresence DMA System, Virtual Edition System Upgrade
To upgrade a RealPresence DMA system, Virtual Edition
Expanding an Unpatched System
Expanding a Patched System
Shutting Down and Restarting
Replacing a Failed Server
To replace a failed server in a two-server cluster
To restart or shut down one or both servers in a cluster
Go to Maintenance Shutdown and Restart
To start up a shut-down cluster
Call History
Alert History
System Reports
Export History
Conference History
Associated Calls
Export History
Property Changes
Conference Events
To download CDRs
Call Detail Records CDRs
Exporting CDR Data
Call Record Layouts
YYYY-MM-DDTHHMMSS.FFF+-ZHHMM
1024+768+384
486BUSY Here
Conference Room Dialog
720p30
Conf
Conference Record Layouts
Value from the Conference room pass-through to CDR field
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Registration History Report
To find a device or devices
Registration History Procedures
Active Directory Integration Report
All Domains
Active Directory Integration
Groups with Partially Loaded or No Membership Information
To remove orphaned user data from the system
Orphaned Groups and Users Procedures
Orphaned Groups and Users Report
To remove orphaned group data from the system
Conference Room Errors Report
To download conference room errors data
Exporting Conference Room Errors Data
Enterprise Passcode Errors Report
To download enterprise passcode errors data
Exporting Enterprise Passcode Errors Data
Network Usage Report
Exporting Network Usage Data
Field Description
To download network usage data
Snmp Framework
Snmp Overview
Snmp Versions
Snmp Notifications
Go to Admin Local Cluster Snmp Settings
Configure Snmp
Enable the Snmp Agent
To enable the Snmp agent
Add an Snmp Notification User
Go to Admin Local Cluster Snmp Settings Click Add User
To add a notification user
Add an Snmp Notification Agent
Edit Notification User Dialog
To add an Snmp notification agent to the system
Click Add Agent
Edit Notification Agent Dialog
UDP. See Snmp Overview
To download the MIB package for a DMA system
Go to Admin Snmp Settings Click Download MIBs
Download MIBs
Available Snmp MIBs
Polycom RealPresence DMA System Snmp Support