Manuals / Polycom / Computer Equipment / Network Router

Polycom 7000 manual MCU MCUname is currently busied out, MCU MCUname is currently out of service

Models: 7000

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System Management and Maintenance

Alert 4001

MCU <MCUname> is currently busied out.

Someone busied out the specified MCU.

Click the link to go to the Network > MCU > MCUs page.

See also:

Alerts

Alert 4002

MCU <MCUname> is currently out of service.

Someone took the specified MCU out of service.

Click the link to go to the Network > MCU > MCUs page.

See also:

Alerts

Alert 4003

MCU <MCUname> has <count> warning(s).

The MCUs page is displaying warnings related to the specified MCU.

Click the link to go to the Network > MCU > MCUs page for more information.

See also:

Alerts

Alert 4004

MCU <MCUname> is configured with insufficient user connections.

The system was unable to establish an additional management session connection to the specified MCU. Possible explanations:

●IP connectivity between the system and the MCU has been lost.

●This MCU doesn’t allow sufficient connections per user.

Polycom MCUs use synchronous communications. In order to efficiently manage multiple calls as quickly as possible, the Polycom RealPresence DMA system uses multiple connections per MCU. By default, a RealPresence Collaboration Server or RMX MCU allows up to 20 connections per user (the MAX_NUMBER_OF_MANAGEMENT_SESSIONS_PER_USER system flag). We recommend not reducing this setting. If you have a RealPresence DMA supercluster with three Conference Manager clusters and a busy conferencing environment, we recommend increasing this value to 30.

After a connection attempt fails and this alert is triggered, the system tries every 60 seconds to establish 5 connections to this MCU. If it succeeds, this alert is automatically cleared.

Click the link to go to the Network > MCU > MCUs page.

Polycom, Inc.

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Polycom 7000 MCU MCUname is currently busied out, MCU MCUname is currently out of service, MCU MCUname has count warnings

Contents

Polycom RealPresence DMA 7000 System Page Contents System Security Local Cluster ConfigurationDevice Management Integrations with Other Systems MCU ManagementSuperclustering Conference Manager ConfigurationSite Topology Call Server ConfigurationUsers and Groups System Management and MaintenanceContents 361 Polycom RealPresence DMA System Snmp Support System ReportsIntroduction to the Polycom RealPresence DMA System Polycom RealPresence DMA System’s Primary FunctionsConference Manager RealPresence Platform API Call ServerSVC Conferencing Support Two-server Cluster Configuration Polycom RealPresence DMA System’s Three ConfigurationsSingle-server Configuration System Capabilities and Constraints System Port Usage SettingsPort Protocol Description Embedded DNSSend Usage Data Accessing the Polycom RealPresence DMA System Polycom Solution SupportWorking in the Polycom RealPresence DMA System Field Input RequirementsMenu/Icon Admin Provisioner Auditor Settings DialogMenu/Icon Admin Provisioner Auditor Menu/Icon Admin Provisioner Auditor Menu/Icon Admin Provisioner Auditor License Information Open Source SoftwareModifying Open Source Code To replace an Lgpl library with your modified versionConfirming configuration System configurationAdditional DNS Records for SIP Proxy Additional DNS Records for the H.323 Gatekeeper Additional DNS Records for the Optional Embedded DNS FeatureLicense the Polycom RealPresence DMA System Verify That DNS Is Working for All AddressesLicense the RealPresence DMA System, Appliance Edition License the RealPresence DMA System, Virtual Edition Set Up SignalingSet Up Security Set Up MCUs Connect to Microsoft Active Directory Set Up Conference Templates Test the System How Certificates Work Security Certificates OverviewDER System Security Frequently Asked Questions Column Description Certificate SettingsCertificate Information Dialog Certificate Signing Request DialogField Description Add Certificates Dialog Certificate Details DialogSection Description Install a Certificate Authority’s Certificate Certificate ProceduresTo install a certificate for a trusted root CA Go to Admin Local Cluster CertificatesActions list, select Add Certificates To create a certificate signing requestActions list, select Display Details Actions list, select Create Certificate Signing RequestInstall a Certificate in the RealPresence DMA System To remove a Trusted Root CA’s certificate Remove a Certificate from the RealPresence DMA SystemSecurity Settings Actions list, select Delete CertificateCertificate Details dialog appears Field Description Maximum security High securityCustom security Servers, not to allow ongoing use of unencrypted connections Server in the Polycom RealPresence DMA system Go to Admin Local Cluster Security Settings To change the security settingsOn the Troubleshooting Utilities menu, Top is removed Consequences of Enabling Maximum Security ModeSystem Security Login Policy Settings Field Description Password Management Local PasswordPassword Complexity SessionUnlimited Local User AccountField Description Account Lockout Account InactivityAccess Policy Settings BannerCustom To reset system passwords Reset System PasswordsWait a few minutes to log back in. See also Network Settings Local Cluster ConfigurationField Description Dhcp ServerSettings Field Description Shared Management NetworkTurn on Auto-negotiation or set Speed and Duplex manually General System Network Shared Signaling NetworkIPv6address%eth0 Routing Configuration DialogTime Settings Licenses for the Appliance Edition LicensesField Description Active License Activation KeysLicenses for the Virtual Edition Cluster Network SettingsSee Automatically Send Usage Data for more information DMA HostSIP Signaling Signaling SettingsDevice Authentication SIP Device AuthenticationUntrusted SIP Call Handling Configuration Field Description Settings Signaling Settings FieldsSIP Settings Field Add Guest Port DialogEdit Guest Port Dialog Security Settings page. See Security SettingsAdd Guest Prefix Dialog Edit Guest Prefix Dialog Logging SettingsAlerting Settings Local Cluster Configuration Procedures Add LicensesAlert ID Threshold Condition Description To request a software activation key code for each server Go to Admin Local Cluster LicensesTo enter license activation key codes Select Product ActivationConfigure Signaling To configure signalingGo to Admin Local Cluster Signaling Settings Under Unauthorized prefixes, click Add Under Unauthorized ports, click AddConfigure Logging To configure loggingAutomatically Send Usage Data Enable or Disable Automatic Data Collection See the Collected DataTo see the collected data Active Calls Device ManagementCall Details Dialog Tab/Field/Column Description Call Info Tab/Field/Column Description Bandwidth On the Call Server SettingsCall Events Subscription EventsEndpoints Tab/Field/Column Description Property ChangesQoS Registration policy script see Registration Policy Server Settings Command DescriptionRegistration Policy Registrations Names/Aliases in a Mixed H.323 and SIP EnvironmentDevice Management Add Endpoint Dialog Edit Device Dialog Edit Devices Dialog Add Alias Dialog Site StatisticsEdit Alias Dialog Associate User DialogSite Link Statistics Column External GatekeeperAuthentication Mode Add External Gatekeeper DialogColumn Description External Gatekeeper Postliminary Edit External Gatekeeper DialogThis script to open the Script Debugging Dialog for Multiple External SIP Peers External SIP PeerField Description External SIP Peers Add External SIP Peer DialogUDP Domain List Field Description Postliminary AuthenticationTemporarily select Use customized script To header optionsLync Integration Edit External SIP Peer Dialog External RegistrationsField Description External SIP Peer Host/domain name Routed to this peer server Polycom, Inc 112 Lync Integration SIP Peer Postliminary Output Format Options To Header Format OptionsExternal Registration Request-URI Header Format Options Default To header for Microsoft. Equivalent to templateDefault Request-URI for Microsoft Equivalent to template Free Form Template VariablesVariable Description To Header and Request-URI Header Examples Original To Header Template ResultOriginal Request-URI Header Template Result Edit Authentication Dialog Add Authentication DialogTemplate Variables Add Outbound Registration DialogEdit Outbound Registration Dialog External H.323 SBC Column Description External H.323 SBC Add External H.323 SBC DialogEdit External H.323 SBC Dialog Polycom, Inc 124 MCUs MCU ManagementPage Polycom, Inc 127 See SVC Conferencing Support Policy Not to make or receive calls Field Description External MCU Add MCU DialogManagement IP address Gateway Selection Process Prefix DialogMedia IP Addresses Gateway ProfilesEdit MCU Dialog Management IP address Polycom, Inc 137 Polycom, Inc 138 Edit Session Profile Dialog Add Session Profile DialogIsdn Gateway Selection Process MCU ProceduresTo view information about an MCU To add an MCUTo edit an MCU To delete an MCU MCU Pools Command Add MCU Pool DialogEdit MCU Pool Dialog To add an MCU Pool MCU Pool ProceduresTo edit an MCU Pool To delete an MCU PoolMCU Pool Orders Add MCU Pool Order Dialog MCU Selection Process Edit MCU Pool Order DialogMCU Availability and Reliability Tracking 24% To view the MCU Pool Orders list MCU Pool Order ProceduresTo add an MCU Pool Order To edit an MCU Pool OrderTo delete an MCU Pool Order Microsoft Active Directory Integration Integrations with Other SystemsMicrosoft Active Directory Field Description Connection Status Field Description Active Directory Connection Conference SettingsEnterprise Conference Room ID Generation Understanding Base DNEnterprise Chairperson and Conference Passcode Generation To integrate with Active Directory Active Directory Integration ProcedurePolycom, Inc 160 Understanding Base DN Polycom, Inc 162 Adding Passcodes for Enterprise Users About the System’s Directory Queries When you click Update on the Microsoft Active DirectoryUser Search Group SearchGlobal Group Membership Search Configurable Attribute Domain Search Attribute Replication SearchDomain Search Microsoft Lync 2013 Integration Service Account SearchScheduled Conferences with Polycom RealConnect Lync 2010 vs. Lync 2013 IntegrationActive Directory Service Account Permissions Automatic Contact Creation and ConfigurationConsiderations and Requirements for Lync 2013 Integration Lync and non-Lync Endpoint CollaborationIntegrate RealPresence DMA and Lync Lync 2010 and 2013 Client / Server Feature SupportMicrosoft Exchange Server Integration Diagnose Presence ProblemsPolycom Solution and Integration Support Differences between Calendaring and SchedulingMicrosoft Exchange Server Exchange Server Integration Procedure RealPresence Resource Manager Integration Page RealPresence Resource Manager Join RealPresence Resource Manager Dialog RealPresence Resource Manager Integration Procedures To integrate with a RealPresence Resource Manager system Juniper Networks SRC Juniper Networks SRC IntegrationTo configure SRC integration Juniper Networks SRC Integration ProcedureConference Settings Conference Manager ConfigurationPresence Publishing Contacts presence settings below Create Polycom conference contacts check box is enabledField Maximum Polycom conference contacts to publish Default Polycom Conference Contacts Presence Settings Class of ServiceTo specify conference settings Go to Admin Conference Manager Conference SettingsRemove Contacts from Active Directory Dialog Conference Templates Two Types of TemplatesSelect Publish presence for Polycom conference contacts Standalone Templates Template Priority About Conference IVR ServicesCascading for Bandwidth Cascading for Size About CascadingCascading for Bandwidth Cascading for Size RMX General Settings Field Description Common SettingsConference Templates List Add Conference Template DialogMany of the MCUs have that profile for instance, 2 Cascade for bandwidth LPR Field Description RMX Gathering Settings Video switching is selectedRMX Video Quality RMX Video Settings  Conference mode is set to AVC only TIP compatibility is set to either None or Video Only OptimizedGuide Telepresence mode is YesRMX Skins Field Description RMX Audio SettingsRMX Conference IVR See Shared Number DialingRMX Recording RMX Site NamesCisco Codian Edit Conference Template Dialog Polycom, Inc 205 Field Description LPR Field Description RMX Gathering Settings  Conference mode is set to AVC only Polycom, Inc 210 Polycom, Inc 211 RMX Site Names Cisco Codian Go to Admin Conference Manager Conference Templates Conference Templates ProceduresSelect Layout Dialog To select a video frames layoutTo edit a conference template Click the RMX General Settings tabTo change a conference template’s priority To delete a conference templateIVR Prompt Sets Prompt File Name Prompt Text Shared Number Dialing Polycom, Inc 219 Polycom, Inc 220 Add Virtual Entry Queue Dialog Conference Settings plus VEQ numberField Description Virtual Entry Queue Prompt SetsEdit Virtual Entry Queue Dialog Add Direct Dial Virtual Entry Queue DialogEdit Direct Dial Virtual Entry Queue Dialog Dialstring = sipxxx@10.33.120.58 Script Debugging Dialog for VEQ ScriptsSample Virtual Entry Queue Script About Superclustering SuperclusteringDMAs Polycom, Inc 228 Following table describes the fields on Join Supercluster Dialog To create or join a supercluster Supercluster ProceduresActions list, select Remove from Supercluster To remove a cluster from the superclusterAbout the Call Server Capabilities Call Server ConfigurationCall Server Settings Field Description General SettingsModifications For the called endpoint For SIP calls gatewayed to an See External Gatekeeper Domains Field Description Gatekeeper Blacklist SettingsMycompany domains, this would not match eng.mycompany.com Dial Rules Test Dial Rules Dialog Sipsrbruce@10.47.7.9 Default Dial Plan and Suggestions for Modifications Rule EffectSee Edit Site Dialog Polycom, Inc 244 H323xxxx@enterprisepartner.com Add Dial Rule Dialog Field Description Dial RulePreliminary Default port of the signaling protocol Conference Manager Conference Settings Template configured in Admin Conference Manager ConferenceConference template MCU pool orderAll in parallel forking Weighted round-robinEdit Dial Rule Dialog Block Blocks the call Resolve to IP address Polycom, Inc 252 Polycom, Inc 253 Preliminary/Postliminary Scripting Predefined Preliminary/Postliminary Scripting VariablesVariable Initial value Usage example Preliminary/Postliminary Scripting FunctionsFunction name and parameters Details Return valueReturn value None Dial rule action Output SIP headers How Dial Rule Actions Affect SIP HeadersSee Preliminary/Postliminary Scripting for a description Script Debugging Dialog for Preliminaries/PostliminariesDialstring = 99 + Dialstring Strip Prefix SIP Sample Preliminary and Postliminary ScriptsSubstitute Domain SIP Site Based Numeric Nicknames User = Callersitecountrycode + Callersiteareacode + user Hunt Groups Edit Hunt Group Dialog Add Hunt Group DialogField Description General Info Hunt Group MembersDevice Authentication Shared Outbound Authentication Inbound AuthenticationOn the Inbound Authentication tab, you can Field Description Inbound AuthenticationShared Outbound Authentication Add Device Authentication DialogEdit Device Authentication Dialog Field Description Device AuthenticationRegistration Policy Compliant Epdefinedincma Registration Policy ScriptingEPISIPV4 Regsitedigits Script Debugging Dialog for Registration Policy ScriptsSample Registration Policy Scripts Reject aliases that arent the right length otherwise accept Prefix Service Add Simplified Isdn Gateway Dialing Prefix Dialog Edit Simplified Isdn Gateway Dialing Prefix Dialog Embedded DNS Edit Vertical Service Code DialogCallservers.example.com To enable DNS publishingHistory Retention Settings Record Type Retention Limit When Limit Is ReachedNumber of Records Purged History Report To configure history record retentionAbout Site Topology Site TopologyBandwidth Management Sites Field Site Info Site Information DialogAdd Site Dialog Field Description General Info General SettingsDevice Types SubnetsField Description Bandwidth Settings Territory SettingsIsdn Number Assignment Isdn Range Assignment for did dialing method Isdn Outbound DialingIsdn Range Assignment for gateway extension dialing method RoutingSIP Routing Subnet2 = 10.33.24.0/24 Edit Site DialogPolycom, Inc 291 Override ITU dialing rules Subnet Name Unique name of the subnet Polycom, Inc 293 Add Subnet Dialog Edit Subnet Dialog Site Links Edit Site Link Dialog Add Site Link DialogAdd Site-to-Site Exclusion Wizard Site-to-Site ExclusionsTerritories To add a site-to-site exclusionGo to Network Site Topology Site-to-Site Exclusions Add Territory Dialog Edit Territory Dialog Network Clouds Add Network Cloud DialogField Cloud Info Field Description Associated Sites Edit Network Cloud DialogAdd Site Link Dialog Field Cloud Info DescriptionSite Topology Configuration Procedures Go to Network Site Topology SitesGo to Network Site Topology Territories About Site Topology Role Description User Roles OverviewAdding Users Overview Users Are in the Local domain Add User Dialog See Local PasswordSee Add User Dialog DialogService. See Conference Settings Rooms DialogAssociated Endpoints Edit User Dialog Field Description Associated RolesConference Passcodes Prompted see Authentication Required Dialog Select Associated Endpoints Dialog Field Description Associated EndpointsAuthentication Required Dialog Select Associated Endpoints DialogConference Rooms Dialog Its conferences. See Conference Templates Add Conference Room Dialog Conference Settings Namespace, enter the value in the box below the list  Publish presence Defined on the Admin Conference Manager Conference Settings Do not publish presence  Create contact and publish presenceUser Dialog Conference see Edit Conference Template DialogEdit Conference Room Dialog Settings Polycom, Inc 324 Dial-out Participants list Users Procedures Add Dial-out Participant DialogEdit Dial-out Participant Dialog To add a local user To find a user or usersTo edit a user Go to User UsersTo delete a local user Conference Rooms ProceduresTo add a conference room to a user To edit one of a user’s conference roomsTo delete one of a user’s custom conference rooms GroupsConference Templates Import Enterprise Groups Dialog See Conference SettingsEdit Group Dialog From the Search results boxTemplates Manager Conference Settings Admin Conference Manager Conference SettingsSetting on the User Users Manage Conf Rooms dialog Boxes on the Admin Conference Manager Conference SettingsActions list, click Import Enterprise Groups Enterprise Groups ProceduresTo terminate a user’s login session Login SessionsChange Password Dialog Administrator Responsibilities Management and Maintenance OverviewAdministrative Best Practices Auditor ResponsibilitiesAuditor Best Practices Regular archive of backups Recommended Regular MaintenanceProvisioner Responsibilities General system health and capacity checksMicrosoft Active Directory health Dashboard Security configurationCertificates Network usage data exportCall Server Active Calls Pane Active Directory Integration PaneCall Server Registrations Pane Cluster Info PaneConference History Max Participants Pane Conference Manager Usage Pane Conference Manager MCUs PaneJuniper Networks SRC Integration Pane Exchange Server Integration PaneLicense Status Pane Signaling Settings PaneRealPresence Resource Manager Integration Pane Supercluster Status PaneTerritory Status Pane User Login History PaneAlerts Supercluster Status AlertCluster cluster is orphaned No clusters assigned to list of territories Territory StatusPolycom, Inc 351 Asynchronous Operation RealPresence Resource Manager System IntegrationFormatted string from server Zero enterprise conference rooms exist on cluster cluster Active Directory IntegrationPolycom, Inc 354 Exchange Server Integration Database Status Lync Integration Signaling Certificate Cluster cluster The server certificate has expiredCertificates. See also Cluster cluster One or more CA certificates have expired Cluster cluster Cannot connect to licensing server lserver LicensesCluster cluster DMA is not licensed for any calls NetworksCluster cluster a private network error exists on server Cluster cluster a public network error exists on serverCluster cluster a signaling network error exists on server Server Resources Server server CPU utilization 50% and 75% Data Synchronization Server server CPU utilization 75%Cluster cluster System version differs between servers Cluster cluster Local users differ between servers System Health and AvailabilityMCUs MCU MCUname is currently out of service MCU MCUname is currently busied outMCU MCUname has count warnings MCU mcu disconnect rate is 1 MCU MCUname is disconnectedMCU mcu disconnect rate is MCU mcu call failure rate is 0.4MCU mcu is connected with no port capacity MCU mcu call failure rate isEndpoints Polycom, Inc 373 No territories configured to host conference rooms Conference ManagerConference Status Lync Presence Publishing Conference VMR on MCU MCU failed to start reasonOngoing conference VMR on MCU MCU failed reason Polycom, Inc 376 Polycom, Inc 377 Call Server System Log Files Call Bandwidth ManagementCluster cluster External SIP peer sippeer is unresponsive To download a log archive to your PC or workstation System Logs ProceduresTo manually roll the system logs To delete a system log archiveActions list, click Download Archived Logs Ping Troubleshooting UtilitiesTraceroute TopNTP Status Check Configuration SynchronizationTo run iostat on each server To run sar on each serverDiagnostics for your Polycom Server To check configuration synchronizationBacking Up and Restoring SHA1 Backup and Restore Procedures Confirm Restore DialogTo create a new backup file To download a backup fileTo upload a backup file Go to Maintenance Backup and RestoreTo restore from a backup file on the cluster Shut down the system. See Shutting Down and Restarting Close the utility Upgrading the Software Following table describes the parts of the Software UpgradeBasic Upgrade Procedures To install an upgrade Go to Maintenance Software UpgradeReturn to Maintenance Software Upgrade To roll back an upgrade, restoring the previous version Return to Maintenance Software Upgrade Incompatible Software Version Supercluster Upgrades Factors to Consider for an Incremental Supercluster Upgrade Simplified Supercluster Upgrade Complete Service Outage System Management and Maintenance Polycom, Inc 400 RealPresence DMA System, Virtual Edition System Upgrade Complex Supercluster Upgrade Some Service MaintainedTo upgrade a RealPresence DMA system, Virtual Edition Adding a Second ServerExpanding an Unpatched System Expanding a Patched System Replacing a Failed Server Shutting Down and RestartingTo replace a failed server in a two-server cluster Go to Maintenance Shutdown and Restart To restart or shut down one or both servers in a clusterTo start up a shut-down cluster Call History Alert HistorySystem Reports Export History Conference HistoryAssociated Calls Export HistoryProperty Changes Conference EventsExporting CDR Data Call Detail Records CDRsCall Record Layouts To download CDRsYYYY-MM-DDTHHMMSS.FFF+-ZHHMM 1024+768+384 486BUSY Here Conference Room Dialog720p30 Conf Conference Record LayoutsValue from the Conference room pass-through to CDR field Polycom RealPresence DMA SystemRegistration History Report To find a device or devices Registration History ProceduresActive Directory Integration Report Active Directory Integration All DomainsGroups with Partially Loaded or No Membership Information Orphaned Groups and Users Report Orphaned Groups and Users ProceduresTo remove orphaned group data from the system To remove orphaned user data from the systemConference Room Errors Report To download conference room errors data Exporting Conference Room Errors DataEnterprise Passcode Errors Report Exporting Enterprise Passcode Errors Data To download enterprise passcode errors dataNetwork Usage Report Exporting Network Usage Data Field Description To download network usage data Snmp Framework Snmp OverviewSnmp Versions Snmp NotificationsEnable the Snmp Agent Configure SnmpTo enable the Snmp agent Go to Admin Local Cluster Snmp SettingsGo to Admin Local Cluster Snmp Settings Click Add User Add an Snmp Notification UserTo add a notification user Edit Notification User Dialog Add an Snmp Notification AgentTo add an Snmp notification agent to the system Edit Notification Agent Dialog Click Add AgentUDP. See Snmp Overview Download MIBs Go to Admin Snmp Settings Click Download MIBsAvailable Snmp MIBs To download the MIB package for a DMA systemPolycom RealPresence DMA System Snmp Support