Polycom 7000 manual To install an upgrade, Go to Maintenance Software Upgrade

System Management and Maintenance

Note: Redirecting endpoints to a different call server

To successfully redirect certain older or third-party endpoints to a different Call Server in the supercluster, one of the following may be necessary:

•Managed endpoints may be re-provisioned by the Polycom RealPresence Resource Manager system or third-party endpoint management system responsible for them.

Unmanaged endpoints may be manually reconfigured and if necessary restarted (in some cases, restarting an endpoint may be sufficient).

To install an upgrade

1Put the upgrade package file somewhere on or accessible from your PC.

2Go to Maintenance > Software Upgrade.

3In the Actions list, click Upload.

4Select the upgrade package file and click Open.

The File Upload dialog indicates when the upload is complete.

5Click Close.

The Upgrade Package Details section displays information about the file you uploaded. The description includes an estimated install time.

6Verify that the upgrade package is correct. If a system restart is required, make sure that there are no calls on the system.

Most upgrades will require a restart.

7If this cluster is part of a supercluster, do the following:

a If integrated with a Polycom RealPresence Resource Manager system, go to Admin > Integrations > RealPresence Resource Manager and terminate the integration.

b Go to Network > Site Topology > Territories and reassign the cluster’s territory responsibilities. Wait a few minutes and verify on another cluster that the change has been replicated.

c Go to Network > DMAs and take this cluster out of service (or busy it out and wait for all calls to end).

dSelect this cluster and click Remove from Supercluster. When asked to confirm that you want to remove the cluster, click Yes.

The cluster is removed from the supercluster. A dialog informs you when the process is complete. Then it logs you out and restarts.

eClick OK to log out immediately, or simply wait.

Note: Give the system time to restart

Wait about five minutes before trying to log back into the system. You may need to restart your browser or flush your browser cache in order to log back in.

fLog back into the cluster you removed and verify on the Supercluster Status pane of the Dashboard that the cluster is no longer part of the supercluster.

gReturn to Maintenance > Software Upgrade.

8In the Actions list, click Upgrade. A confirmation dialog appears.

Polycom, Inc. 393