Menu/Icon Admin Provisioner Auditor | Polycom 7000 guide

Polycom® RealPresence DMA® 7000 System Overview

Menu/Icon	Admin	Provisioner	Auditor

Maintenance

System Log Files4	•		•
Troubleshooting Utilities > Ping, Traceroute, Top, I/O	•
Stats, SAR, NTP Status, Check Configuration
Synchronization

Shutdown and Restart	•

Software Upgrade	•

Backup and Restore	•

Admin > Conference Manager >

Conference Settings	•

Conference Templates	•

IVR Prompt Sets	•

Shared Number Dialing	•

Admin > Call Server >

Call Server Settings	•

Domains	•

Dial Rules	•

Hunt Groups	•	•

Registration Policy	•

Device Authentication	•

Prefix Service1	•	•
Embedded DNS	•

History Retention Settings	•		•

Admin > Integrations >

Microsoft Active Directory	•

Microsoft Exchange Server	•

RealPresence Resource Manager	•

Juniper Networks SRC	•

Polycom, Inc.

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Polycom 7000 manual Menu/Icon Admin Provisioner Auditor

Contents

Polycom RealPresence DMA 7000 System Page Contents Local Cluster Configuration System Security Device Management MCU Management Integrations with Other Systems Conference Manager Configuration Superclustering Call Server Configuration Site Topology System Management and Maintenance Users and Groups Contents 361 System Reports Polycom RealPresence DMA System Snmp Support Introduction to the Polycom RealPresence DMA System Polycom RealPresence DMA System’s Primary FunctionsConference Manager Call Server RealPresence Platform API SVC Conferencing Support Polycom RealPresence DMA System’s Three Configurations Two-server Cluster Configuration Single-server Configuration System Capabilities and Constraints Settings System Port UsagePort Protocol Description Embedded DNS Send Usage Data Polycom Solution Support Accessing the Polycom RealPresence DMA SystemWorking in the Polycom RealPresence DMA System Field Input Requirements Settings Dialog Menu/Icon Admin Provisioner Auditor Menu/Icon Admin Provisioner Auditor Menu/Icon Admin Provisioner Auditor Menu/Icon Admin Provisioner Auditor Open Source Software License InformationModifying Open Source Code To replace an Lgpl library with your modified version System configuration Confirming configuration Additional DNS Records for SIP Proxy Additional DNS Records for the Optional Embedded DNS Feature Additional DNS Records for the H.323 Gatekeeper License the Polycom RealPresence DMA System Verify That DNS Is Working for All AddressesLicense the RealPresence DMA System, Appliance Edition Set Up Signaling License the RealPresence DMA System, Virtual Edition Set Up Security Set Up MCUs Connect to Microsoft Active Directory Set Up Conference Templates Test the System Security Certificates Overview How Certificates Work DER System Security Frequently Asked Questions Certificate Settings Column Description Certificate Information Dialog Certificate Signing Request DialogField Description Add Certificates Dialog Certificate Details DialogSection Description Certificate Procedures Install a Certificate Authority’s CertificateTo install a certificate for a trusted root CA Go to Admin Local Cluster Certificates To create a certificate signing request Actions list, select Add CertificatesActions list, select Display Details Actions list, select Create Certificate Signing Request Install a Certificate in the RealPresence DMA System Remove a Certificate from the RealPresence DMA System To remove a Trusted Root CA’s certificate Security Settings Actions list, select Delete CertificateCertificate Details dialog appears Field Description Maximum security High securityCustom security Servers, not to allow ongoing use of unencrypted connections Server in the Polycom RealPresence DMA system To change the security settings Go to Admin Local Cluster Security Settings Consequences of Enabling Maximum Security Mode On the Troubleshooting Utilities menu, Top is removed System Security Login Policy Settings Local Password Field Description Password ManagementPassword Complexity Session Local User Account UnlimitedField Description Account Lockout Account Inactivity Access Policy Settings BannerCustom Reset System Passwords To reset system passwords Wait a few minutes to log back in. See also Local Cluster Configuration Network Settings Field Description Server Dhcp Settings Field Description Shared Management NetworkTurn on Auto-negotiation or set Speed and Duplex manually Shared Signaling Network General System Network Routing Configuration Dialog IPv6address%eth0 Time Settings Licenses Licenses for the Appliance EditionField Description Active License Activation Keys Cluster Network Settings Licenses for the Virtual EditionSee Automatically Send Usage Data for more information DMA Host Signaling Settings SIP Signaling Device Authentication SIP Device AuthenticationUntrusted SIP Call Handling Configuration Signaling Settings Fields Field Description Settings SIP Settings Add Guest Port Dialog Field Security Settings page. See Security Settings Edit Guest Port Dialog Add Guest Prefix Dialog Logging Settings Edit Guest Prefix Dialog Alerting Settings Local Cluster Configuration Procedures Add LicensesAlert ID Threshold Condition Description Go to Admin Local Cluster Licenses To request a software activation key code for each serverTo enter license activation key codes Select Product Activation Configure Signaling To configure signalingGo to Admin Local Cluster Signaling Settings Under Unauthorized ports, click Add Under Unauthorized prefixes, click Add Configure Logging To configure loggingAutomatically Send Usage Data Enable or Disable Automatic Data Collection See the Collected DataTo see the collected data Device Management Active Calls Call Details Dialog Tab/Field/Column Description Call Info On the Call Server Settings Tab/Field/Column Description BandwidthCall Events Subscription Events Endpoints Tab/Field/Column Description Property ChangesQoS Registration policy script see Registration Policy Server Settings Command DescriptionRegistration Policy Names/Aliases in a Mixed H.323 and SIP Environment Registrations Device Management Add Endpoint Dialog Edit Device Dialog Edit Devices Dialog Site Statistics Add Alias DialogEdit Alias Dialog Associate User Dialog Site Link Statistics External Gatekeeper Column Authentication Mode Add External Gatekeeper DialogColumn Description External Gatekeeper Edit External Gatekeeper Dialog Postliminary This script to open the Script Debugging Dialog for External SIP Peer Multiple External SIP Peers Add External SIP Peer Dialog Field Description External SIP Peers UDP Domain List Authentication Field Description PostliminaryTemporarily select Use customized script To header options Lync Integration Edit External SIP Peer Dialog External RegistrationsField Description External SIP Peer Host/domain name Routed to this peer server Polycom, Inc 112 Lync Integration SIP Peer Postliminary Output Format Options To Header Format OptionsExternal Registration Default To header for Microsoft. Equivalent to template Request-URI Header Format Options Default Request-URI for Microsoft Equivalent to template Free Form Template VariablesVariable Description To Header and Request-URI Header Examples Original To Header Template ResultOriginal Request-URI Header Template Result Add Authentication Dialog Edit Authentication Dialog Add Outbound Registration Dialog Template Variables Edit Outbound Registration Dialog External H.323 SBC Add External H.323 SBC Dialog Column Description External H.323 SBC Edit External H.323 SBC Dialog Polycom, Inc 124 MCU Management MCUsPage Polycom, Inc 127 See SVC Conferencing Support Policy Not to make or receive calls Add MCU Dialog Field Description External MCU Management IP address Prefix Dialog Gateway Selection Process Gateway Profiles Media IP Addresses Edit MCU Dialog Management IP address Polycom, Inc 137 Polycom, Inc 138 Add Session Profile Dialog Edit Session Profile Dialog MCU Procedures Isdn Gateway Selection ProcessTo view information about an MCU To add an MCU To edit an MCU To delete an MCU MCU Pools Command Add MCU Pool DialogEdit MCU Pool Dialog MCU Pool Procedures To add an MCU PoolTo edit an MCU Pool To delete an MCU Pool MCU Pool Orders Add MCU Pool Order Dialog Edit MCU Pool Order Dialog MCU Selection Process MCU Availability and Reliability Tracking 24% MCU Pool Order Procedures To view the MCU Pool Orders listTo add an MCU Pool Order To edit an MCU Pool Order To delete an MCU Pool Order Integrations with Other Systems Microsoft Active Directory Integration Microsoft Active Directory Field Description Connection Status Conference Settings Field Description Active Directory Connection Understanding Base DN Enterprise Conference Room ID Generation Enterprise Chairperson and Conference Passcode Generation Active Directory Integration Procedure To integrate with Active Directory Polycom, Inc 160 Understanding Base DN Polycom, Inc 162 Adding Passcodes for Enterprise Users When you click Update on the Microsoft Active Directory About the System’s Directory Queries User Search Group SearchGlobal Group Membership Search Configurable Attribute Domain Search Attribute Replication SearchDomain Search Service Account Search Microsoft Lync 2013 Integration Lync 2010 vs. Lync 2013 Integration Scheduled Conferences with Polycom RealConnect Automatic Contact Creation and Configuration Active Directory Service Account Permissions Lync and non-Lync Endpoint Collaboration Considerations and Requirements for Lync 2013 Integration Lync 2010 and 2013 Client / Server Feature Support Integrate RealPresence DMA and Lync Diagnose Presence Problems Microsoft Exchange Server Integration Polycom Solution and Integration Support Differences between Calendaring and SchedulingMicrosoft Exchange Server Exchange Server Integration Procedure RealPresence Resource Manager Integration Page RealPresence Resource Manager Join RealPresence Resource Manager Dialog RealPresence Resource Manager Integration Procedures To integrate with a RealPresence Resource Manager system Juniper Networks SRC Integration Juniper Networks SRC Juniper Networks SRC Integration Procedure To configure SRC integration Conference Manager Configuration Conference Settings Presence Publishing Contacts presence settings below Create Polycom conference contacts check box is enabledField Maximum Polycom conference contacts to publish Class of Service Default Polycom Conference Contacts Presence Settings To specify conference settings Go to Admin Conference Manager Conference SettingsRemove Contacts from Active Directory Dialog Conference Templates Two Types of TemplatesSelect Publish presence for Polycom conference contacts Standalone Templates About Conference IVR Services Template Priority About Cascading Cascading for Bandwidth Cascading for Size Cascading for Bandwidth Cascading for Size Field Description Common Settings RMX General SettingsConference Templates List Add Conference Template Dialog Many of the MCUs have that profile for instance, 2 Cascade for bandwidth LPR Field Description RMX Gathering Settings Video switching is selectedRMX Video Quality  Conference mode is set to AVC only RMX Video Settings TIP compatibility is set to either None or Video Only Optimized Telepresence mode is Yes Guide Field Description RMX Audio Settings RMX SkinsRMX Conference IVR See Shared Number Dialing RMX Site Names RMX Recording Cisco Codian Edit Conference Template Dialog Polycom, Inc 205 Field Description LPR Field Description RMX Gathering Settings  Conference mode is set to AVC only Polycom, Inc 210 Polycom, Inc 211 RMX Site Names Cisco Codian Conference Templates Procedures Go to Admin Conference Manager Conference TemplatesSelect Layout Dialog To select a video frames layout Click the RMX General Settings tab To edit a conference templateTo change a conference template’s priority To delete a conference template IVR Prompt Sets Prompt File Name Prompt Text Shared Number Dialing Polycom, Inc 219 Polycom, Inc 220 Conference Settings plus VEQ number Add Virtual Entry Queue DialogField Description Virtual Entry Queue Prompt Sets Add Direct Dial Virtual Entry Queue Dialog Edit Virtual Entry Queue Dialog Edit Direct Dial Virtual Entry Queue Dialog Script Debugging Dialog for VEQ Scripts Dialstring = sipxxx@10.33.120.58 Sample Virtual Entry Queue Script Superclustering About Superclustering DMAs Polycom, Inc 228 Following table describes the fields on Join Supercluster Dialog Supercluster Procedures To create or join a supercluster To remove a cluster from the supercluster Actions list, select Remove from Supercluster Call Server Configuration About the Call Server Capabilities Call Server Settings Field Description General SettingsModifications For the called endpoint For SIP calls gatewayed to an See External Gatekeeper Field Description Gatekeeper Blacklist Settings Domains Mycompany domains, this would not match eng.mycompany.com Dial Rules Test Dial Rules Dialog Sipsrbruce@10.47.7.9 Default Dial Plan and Suggestions for Modifications Rule EffectSee Edit Site Dialog Polycom, Inc 244 H323xxxx@enterprisepartner.com Add Dial Rule Dialog Field Description Dial RulePreliminary Default port of the signaling protocol Template configured in Admin Conference Manager Conference Conference Manager Conference SettingsConference template MCU pool order Weighted round-robin All in parallel forking Edit Dial Rule Dialog Block Blocks the call Resolve to IP address Polycom, Inc 252 Polycom, Inc 253 Preliminary/Postliminary Scripting Predefined Preliminary/Postliminary Scripting VariablesVariable Initial value Preliminary/Postliminary Scripting Functions Usage example Function name and parameters Details Return valueReturn value None How Dial Rule Actions Affect SIP Headers Dial rule action Output SIP headers Script Debugging Dialog for Preliminaries/Postliminaries See Preliminary/Postliminary Scripting for a description Sample Preliminary and Postliminary Scripts Dialstring = 99 + Dialstring Strip Prefix SIP Substitute Domain SIP Site Based Numeric Nicknames User = Callersitecountrycode + Callersiteareacode + user Hunt Groups Add Hunt Group Dialog Edit Hunt Group DialogField Description General Info Hunt Group Members Device Authentication Inbound Authentication Shared Outbound AuthenticationOn the Inbound Authentication tab, you can Field Description Inbound Authentication Add Device Authentication Dialog Shared Outbound Authentication Edit Device Authentication Dialog Field Description Device AuthenticationRegistration Policy Compliant Registration Policy Scripting Epdefinedincma EPISIPV4 Script Debugging Dialog for Registration Policy Scripts Regsitedigits Sample Registration Policy Scripts Reject aliases that arent the right length otherwise accept Prefix Service Add Simplified Isdn Gateway Dialing Prefix Dialog Edit Simplified Isdn Gateway Dialing Prefix Dialog Edit Vertical Service Code Dialog Embedded DNS To enable DNS publishing Callservers.example.com History Retention Settings Record Type Retention Limit When Limit Is ReachedNumber of Records Purged To configure history record retention History Report Site Topology About Site Topology Bandwidth Management Sites Site Information Dialog Field Site Info Field Description General Info General Settings Add Site DialogDevice Types Subnets Field Description Bandwidth Settings Territory SettingsIsdn Number Assignment Isdn Outbound Dialing Isdn Range Assignment for did dialing method Isdn Range Assignment for gateway extension dialing method RoutingSIP Routing Edit Site Dialog Subnet2 = 10.33.24.0/24 Polycom, Inc 291 Override ITU dialing rules Subnet Name Unique name of the subnet Polycom, Inc 293 Add Subnet Dialog Edit Subnet Dialog Site Links Add Site Link Dialog Edit Site Link Dialog Site-to-Site Exclusions Add Site-to-Site Exclusion Wizard Territories To add a site-to-site exclusionGo to Network Site Topology Site-to-Site Exclusions Add Territory Dialog Edit Territory Dialog Network Clouds Add Network Cloud DialogField Cloud Info Edit Network Cloud Dialog Field Description Associated SitesAdd Site Link Dialog Field Cloud Info Description Site Topology Configuration Procedures Go to Network Site Topology SitesGo to Network Site Topology Territories About Site Topology User Roles Overview Role Description Adding Users Overview Users Are in the Local domain See Local Password Add User DialogSee Add User Dialog Dialog Service. See Conference Settings Rooms DialogAssociated Endpoints Edit User Dialog Field Description Associated RolesConference Passcodes Prompted see Authentication Required Dialog Field Description Associated Endpoints Select Associated Endpoints Dialog Authentication Required Dialog Select Associated Endpoints DialogConference Rooms Dialog Its conferences. See Conference Templates Add Conference Room Dialog Conference Settings Namespace, enter the value in the box below the list Defined on the Admin Conference Manager Conference Settings  Publish presence Do not publish presence  Create contact and publish presence Conference see Edit Conference Template Dialog User Dialog Edit Conference Room Dialog Settings Polycom, Inc 324 Dial-out Participants list Users Procedures Add Dial-out Participant DialogEdit Dial-out Participant Dialog To find a user or users To add a local userTo edit a user Go to User Users Conference Rooms Procedures To delete a local userTo add a conference room to a user To edit one of a user’s conference rooms Groups To delete one of a user’s custom conference rooms Conference Templates See Conference Settings Import Enterprise Groups DialogEdit Group Dialog From the Search results box Templates Admin Conference Manager Conference Settings Manager Conference SettingsSetting on the User Users Manage Conf Rooms dialog Boxes on the Admin Conference Manager Conference Settings Enterprise Groups Procedures Actions list, click Import Enterprise Groups Login Sessions To terminate a user’s login session Change Password Dialog Management and Maintenance Overview Administrator Responsibilities Administrative Best Practices Auditor ResponsibilitiesAuditor Best Practices Recommended Regular Maintenance Regular archive of backupsProvisioner Responsibilities General system health and capacity checks Microsoft Active Directory health Security configuration DashboardCertificates Network usage data export Active Directory Integration Pane Call Server Active Calls Pane Call Server Registrations Pane Cluster Info PaneConference History Max Participants Pane Conference Manager MCUs Pane Conference Manager Usage Pane Exchange Server Integration Pane Juniper Networks SRC Integration Pane Signaling Settings Pane License Status PaneRealPresence Resource Manager Integration Pane Supercluster Status Pane User Login History Pane Territory Status Pane Alerts Supercluster Status AlertCluster cluster is orphaned Territory Status No clusters assigned to list of territories Polycom, Inc 351 Asynchronous Operation RealPresence Resource Manager System IntegrationFormatted string from server Active Directory Integration Zero enterprise conference rooms exist on cluster cluster Polycom, Inc 354 Exchange Server Integration Database Status Lync Integration Signaling Certificate Cluster cluster The server certificate has expiredCertificates. See also Cluster cluster One or more CA certificates have expired Licenses Cluster cluster Cannot connect to licensing server lserver Networks Cluster cluster DMA is not licensed for any calls Cluster cluster a private network error exists on server Cluster cluster a public network error exists on serverCluster cluster a signaling network error exists on server Server Resources Server server CPU utilization 50% and 75% Data Synchronization Server server CPU utilization 75%Cluster cluster System version differs between servers System Health and Availability Cluster cluster Local users differ between servers MCUs MCU MCUname is currently out of service MCU MCUname is currently busied outMCU MCUname has count warnings MCU MCUname is disconnected MCU mcu disconnect rate is 1MCU mcu disconnect rate is MCU mcu call failure rate is 0.4 MCU mcu call failure rate is MCU mcu is connected with no port capacity Endpoints Polycom, Inc 373 No territories configured to host conference rooms Conference ManagerConference Status Lync Presence Publishing Conference VMR on MCU MCU failed to start reasonOngoing conference VMR on MCU MCU failed reason Polycom, Inc 376 Polycom, Inc 377 Call Server System Log Files Call Bandwidth ManagementCluster cluster External SIP peer sippeer is unresponsive System Logs Procedures To download a log archive to your PC or workstation To manually roll the system logs To delete a system log archiveActions list, click Download Archived Logs Troubleshooting Utilities PingTraceroute Top Check Configuration Synchronization NTP StatusTo run iostat on each server To run sar on each server Diagnostics for your Polycom Server To check configuration synchronizationBacking Up and Restoring SHA1 Confirm Restore Dialog Backup and Restore Procedures To download a backup file To create a new backup fileTo upload a backup file Go to Maintenance Backup and Restore To restore from a backup file on the cluster Shut down the system. See Shutting Down and Restarting Close the utility Following table describes the parts of the Software Upgrade Upgrading the Software Basic Upgrade Procedures To install an upgrade Go to Maintenance Software UpgradeReturn to Maintenance Software Upgrade To roll back an upgrade, restoring the previous version Return to Maintenance Software Upgrade Incompatible Software Version Supercluster Upgrades Factors to Consider for an Incremental Supercluster Upgrade Simplified Supercluster Upgrade Complete Service Outage System Management and Maintenance Polycom, Inc 400 Complex Supercluster Upgrade Some Service Maintained RealPresence DMA System, Virtual Edition System UpgradeTo upgrade a RealPresence DMA system, Virtual Edition Adding a Second Server Expanding an Unpatched System Expanding a Patched System Replacing a Failed Server Shutting Down and RestartingTo replace a failed server in a two-server cluster Go to Maintenance Shutdown and Restart To restart or shut down one or both servers in a clusterTo start up a shut-down cluster Alert History Call History System Reports Conference History Export History Export History Associated Calls Conference Events Property Changes Call Detail Records CDRs Exporting CDR DataCall Record Layouts To download CDRs YYYY-MM-DDTHHMMSS.FFF+-ZHHMM 1024+768+384 Conference Room Dialog 486BUSY Here 720p30 Conference Record Layouts Conf Polycom RealPresence DMA System Value from the Conference room pass-through to CDR field Registration History Report Registration History Procedures To find a device or devices Active Directory Integration Report Active Directory Integration All DomainsGroups with Partially Loaded or No Membership Information Orphaned Groups and Users Procedures Orphaned Groups and Users ReportTo remove orphaned group data from the system To remove orphaned user data from the system Conference Room Errors Report Exporting Conference Room Errors Data To download conference room errors data Enterprise Passcode Errors Report Exporting Enterprise Passcode Errors Data To download enterprise passcode errors dataNetwork Usage Report Exporting Network Usage Data Field Description To download network usage data Snmp Overview Snmp Framework Snmp Notifications Snmp Versions Configure Snmp Enable the Snmp AgentTo enable the Snmp agent Go to Admin Local Cluster Snmp Settings Go to Admin Local Cluster Snmp Settings Click Add User Add an Snmp Notification UserTo add a notification user Edit Notification User Dialog Add an Snmp Notification AgentTo add an Snmp notification agent to the system Edit Notification Agent Dialog Click Add AgentUDP. See Snmp Overview Go to Admin Snmp Settings Click Download MIBs Download MIBsAvailable Snmp MIBs To download the MIB package for a DMA system Polycom RealPresence DMA System Snmp Support