Polycom 7000 manual Polycom, Inc 354

System Management and Maintenance

Click the link to go to the Microsoft Active Directory page and check the Enterprise Conference Room ID Generation section. If necessary, check the Active Directory and determine an appropriate directory attribute to use.

See also: Alerts

Alert 2104

Active Directory service is not available. Both primary cluster <p-cluster> and backup cluster <b-cluster> are not operational.

The primary and backup cluster for the territory responsible for Active Directory integration are both unreachable.

This may indicate serious network problems. It’s also possible that someone shut both clusters down, or shut down one and the other then failed, or both failed (unlikely).

Click the link to go to the DMAs page to begin troubleshooting. Determine whether the clusters were deliberately shut down. If not, try pinging the clusters’ IP addresses.

Other clusters can continue using the shared data store from the last cache update, so there is no immediate AD-related problem. But the unavailable clusters probably have other territory-related responsibilities (Conference Manager and/or Call Server), so you may need to assign the affected territory to some other cluster(s).

See also: Alerts

Alert 2105

Active Directory service is not available. Cluster <p-cluster> is not operational.

The primary cluster for the territory responsible for Active Directory integration is unreachable, and it has no backup cluster.

This may indicate a network problem. It’s also possible that someone shut the cluster down or that it failed.

Click the link to go to the DMAs page to begin troubleshooting. Determine whether the cluster was deliberately shut down. If not, try pinging the cluster’s IP addresses.

Other clusters can continue using the shared data store from the last cache update, so there is no immediate AD-related problem. But the unavailable cluster probably has other territory-related responsibilities (Conference Manager and/or Call Server), so you may need to assign the affected territory to some other cluster.

We recommend assigning a backup cluster for each territory. See also:

Alerts

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